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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
618 ratings and 291 comments received in the last 90 days.
25 November 2024
Good service with providing details product specification.
06 November 2024
All employees treat three customers with the upmost respect and make you feel wanted and valued
02 November 2024
Staff were very helpful and friendly.
02 November 2024
Aiden was full of life and his experience with product was second to none. His tenacity throughout the sale was what would be expected with BMW. Harley the team leader also played a massive part when Aiden was away training.
30 October 2024
Very professional and friendly service. I was kept updated throughout the whole process
22 October 2024
Attentive from Lewis and David. Top service
04 October 2024
Very enjoyable the slightly firm ride stops a five star rating.
03 October 2024
The vehicle was transferred from the north of the UK and my local dealership in the south. The process was completed efficiently and I took delivery on the agreed delivery date.
03 October 2024
Satisfied, Katie especially was great!
02 October 2024
The staff were very attentive and worked hard to do a deal with me which I was really pleased with.
27 September 2024
Joel Downham was the gentleman that assisted us in our visit. He was extremely knowledgeable and helpful in our visits. He made us feel very welcome and allowed us time to finalise our decisions
21 September 2024
Same as above
14 September 2024
All staff from reception to sales and mangers were friendly, helpful and knowledgeable. I didn't get the same response from the Mercedes showroom in the same area.
12 September 2024
I was impressed with the knowledge of my salesperson Joel. He knew all about the both the car hardware and software. He went out of his way to ensure I got the right spec, knew all about the various insurances and secured a fab reg no. for me!
11 September 2024
I found out that I could have purchased my vehicle locally- despite emails telling me to the countrary- and this was at no point told to me by the sales team. Only on speaking with senior manager was this declared.
08 September 2024
Ross was great during the handover/delivery of my new car. So helpful and couldn't fault him in anyway!
28 November 2024
Very friendly, easy and excellent coffee machine.
28 November 2024
Dispute about paying for replacement tyre which was damaged when purchased the vehicle. Otherwise service good.
28 November 2024
Customer service given by Paul was first class and much appreciated.
27 November 2024
Very happy. The service team were very accommodating
27 November 2024
Overall, I think Portsmouth's service is great, but I was a bit disappointed with the timing. I had to wait all day until 5:30 PM to get my car back. When I finally received it, I noticed a mark of black oil on my wool coat and car mat.
27 November 2024
Paul kept me informed re the progress. He had the added problem of dealing with the warranty company.
26 November 2024
The time was very good, not too long waiting
26 November 2024
All interactions went smoothly.
26 November 2024
As this is my second car and I consequently do a low mileage, I did not want to follow the normal service interval or the full service content. Snows were able to accommodate exactly what I required. Excellent service.
26 November 2024
Had to explain myself 3 times, a lady left early before checking me in
25 November 2024
Kept up to date on progress
25 November 2024
I bought the car from Snow's I have had exceptional service from them and I choose to drive past other BMW dealers who have not delivered the same quality of service to me in the past
25 November 2024
The service experience met expectations. Communication throughout was good.
25 November 2024
The booking was convenient for me. The drop off was easy and collection was earlier than I'd guessed although the BMW representative gave me an accurate time for completion. I assumed it would be longer so was delighted at the efficient service.
25 November 2024
From booking to collection all good
24 November 2024
Steve Churchill, Hannah and Sarah are top class. A credit to snows and bmw.
24 November 2024
All work was completed as expected
24 November 2024
My car was appraised and video taken of areas that are about to need attention The car was returned clean and waiting for me outside the reception area. Where my service agent April Berryman handed me my keys and wished me well
24 November 2024
Short wait for job to be completed with complementary coffee.
24 November 2024
The best customer care.
24 November 2024
Polite, helpful and easy to book
24 November 2024
Service was very good but Mrs found the parking experience at drop off stressful due to the limited space to manoeuvre. Would prefer a drop off area and then some else moves the car to wherever. This alone might cause her to take car somewhere else.
24 November 2024
Informative and communicated any issue really well.
23 November 2024
Just can not believe how rude April was, this spoiled our experience.
23 November 2024
Always do a good job
23 November 2024
Very good service experience with the car also being cleaned which is appreciated. Hi
23 November 2024
Completely satisfied with the customer service provided by Snows BMW Portsmouth, from start to finish, you do feel like a valued customer from the service they provide.
22 November 2024
They have always been happy to help and try to do the job as soon as they can to a high quality
21 November 2024
The car was in for a recall and the work was done efficiently and quickly
21 November 2024
Mainly due to helpfulness of staff.
21 November 2024
When I got there they informed me that the job would only take 45 mins or so and that instead of taking the loan car and coming back later I could in fact just wait and they'd do the job straight away, saved £25 on the loan car and got me away quick.
21 November 2024
Very satisfied
20 November 2024
If they could bring back car collection/delivery for services would be 5 star
20 November 2024
Excellent
20 November 2024
excellent service
20 November 2024
Great service and prompt work carried out on a high priority and potentially dangerous fault.
19 November 2024
Faultless service including getting me booked in for some additional issues.
19 November 2024
Who give you my contact details
19 November 2024
The quote I received earlier wasn't what I actually paid because one staff priced me for a different part which was not for my car. I didn't budget for this.
19 November 2024
Efficient and friendly staff
19 November 2024
Contactless checkout was not available despite being booked
18 November 2024
Communication could have been better as work expected not completely carried out but appreciate Leaseplan had an impact on this
18 November 2024
I feel that I wea generally well looked after by all staff.
18 November 2024
Both front desk support and service team were polite and provided me appropriate advice
18 November 2024
Finished and job was complete
18 November 2024
customer service was excellent
18 November 2024
Fitted in quickly and carried out efficiently
18 November 2024
Very satisfying going there
18 November 2024
The car computer has not been updated and I am still getting service due warning come up.
18 November 2024
I have one niggle and that is, when looking at the vehicle status you can see there is an oil change required in January 2025. As my car was already in for service I would have thought they would hve done the oil change as well or mentioned it to me.
18 November 2024
Till know they've been very helpful with my problems.
18 November 2024
Quite happy with it.
18 November 2024
Snows are consistently top notch providing a good, solid service.
18 November 2024
My car was serviced and car wash failed to wash my roof twice even though I told BMW.
17 November 2024
Quick and easy drop off and pick up. Clear service suggestions and updates.
17 November 2024
The service was excellent. Garry, our service manager, was fantastic as he has been in the past. Polite, professional and a nice chap!
17 November 2024
They do not give the correct information when purchasing a vehicle. I was told my warranty would cover everything for the first year!
17 November 2024
Very friendly staff
17 November 2024
Excellent customer service , very polite and professional.
17 November 2024
Excellent service following our recall.
16 November 2024
Awesome
15 November 2024
Went back for a recall so didn't have much interaction with them
15 November 2024
Sarah kept us informed of the work that was required, which was completed by the time that she said it would be. However, I had asked for the car to be ready by 3:15pm but no one informed me that it would not be possible due to the extra work needed.
14 November 2024
Friendly staff and was able to drop the car in the night before
14 November 2024
Very helpful and polite and explanation of the service
14 November 2024
Very easy,and good customer service support.
13 November 2024
Very friendly and helpful
13 November 2024
All good. Efficient and timely
13 November 2024
Very informative
13 November 2024
Good communication
12 November 2024
Nothing to complain about!
12 November 2024
Helpful everything explained
12 November 2024
Excellent service over all. The only one thing I would comment on is sometimes they do not seem to reply to call back voicemails.
11 November 2024
Very good service
11 November 2024
Service was quick, got lots of work done while I waited, nice coffee and great staff.
11 November 2024
Friendly staff
11 November 2024
Hassle free experience.
11 November 2024
The man dealing with me was very helpful
11 November 2024
Great staff
10 November 2024
They do a great job every time.
10 November 2024
I messed up my timings with the booking but the team were able to accommodate me and were really helpful throughout.
09 November 2024
Service desk very helpful...from arranging dates and going the extra mile , especially Mark with pickup and drop off ...really helped as we are elders . Supplying and fitting of replacements tyres at short notice saved us a second visit thank you.
07 November 2024
Snows did the recall and my rear brake pads in the same day ( not scheduled ) and washed the car and hoovered inside !
07 November 2024
Completely Satisfied
07 November 2024
Good all round service.
06 November 2024
Professional and all staffs are friendly.
06 November 2024
The video run through is always very useful. My BMW APP states my front tyres are over the pressure limit so this is possibly incorrect and at odds with the winter health check that was completed.
05 November 2024
appointment made witihin 24 hours. V helpful serviced adviser. They dealt with tire insurance paperwork
05 November 2024
Easy service to use
05 November 2024
Always room for improvement
05 November 2024
Auto check-in didn't work and took a little while to be able to book in car Car didn't have the complimentary clean
05 November 2024
Good responsive customer service. Able to contact service representative and they know what to do on the car unlike Partridge BMW
05 November 2024
All was good and what I would expect from Snows.
05 November 2024
Fast efficient and ran through everything
05 November 2024
As part of your service I was offered a free car wash, upon collecting my car it appeared that my car had not been washed..not a big deal but this shouldn't be offered if it's not going to get done
05 November 2024
Always had a great service
04 November 2024
Job was finished to great standard. Not really given a clear time after asking, had to call later on myself but overall happy.
04 November 2024
Great customer service
04 November 2024
Everything was done promptly and to the expected high standard. Can not think of anything negative to say at all.
04 November 2024
Quick efficient service, coffee OK too!
04 November 2024
Awful service
03 November 2024
You did exactly what the car was recalled for
03 November 2024
Great customer service
03 November 2024
Service work is still ongoing but Snows exceeded my expectations.
03 November 2024
Quick service and timely updates on work needed and when completed.
01 November 2024
First time i've used Snows and I came away happy with their service
31 October 2024
Very happy with everything however having been to service twice in 2 months surprised to get low engine oil warning yesterday down to minimum surely this is checked!
31 October 2024
A long history of issues with their attitude since owning the car. Supply and fit of new tyres being the latest in a long line of issues
31 October 2024
Refreshing
31 October 2024
Good outcome
30 October 2024
Very pleasant experience both at reception, update on the health check via video and early completion of recall work.
30 October 2024
It reflects how I feel about the service provided.
30 October 2024
Had money stolen from my car
30 October 2024
I was very satisfied with my service experience at Snows Portsmouth. The staff was professional and attentive, ensuring my car was serviced efficiently and thoroughly.
29 October 2024
See above.
29 October 2024
So difficult to get through to Service dept on phone. I Requested text(s) to keep me well informed about service likly completion time (so could plan journey back in to collect) not met.
29 October 2024
The people at this facility to be welcoming and helpful. From the the man in the parking area, who was expectiing both the car registration & my name. He pointed out where to park. The receptionist who helped me with logging in.
29 October 2024
Great service from all the friendly helpful staff.
28 October 2024
Car was not thoroughly cleaned but otherwise everything was excellent
28 October 2024
I was treated with the utmost courtesy and respect. Allowed to quietly continue with my work while waiting for my car. Staff were friendly and informative. It was so stress free.
28 October 2024
Work appears to have been performed as requested / promised.
28 October 2024
Service was completed to my statisfaction
27 October 2024
Excellent customer service, extremely kind attentive staff, comfortable waiting area and good coffee. My car was returned to me inside the stated time.
26 October 2024
The mechanic said that the oil leak around the engine is just oil spill so I had to call and ask him to look again, as the car was losing oil.
26 October 2024
Jason was brilliant, kept me updated all day and let me leave my vehicle over night as I was unable to collect it!
26 October 2024
The fault / repair was carried out in a timely manner good communication and the outcome that I expected.
26 October 2024
Made a good job
26 October 2024
They had some vehicles there that I would look at getting in the future and although a very busy service centre they were on the ball with all aspects
25 October 2024
It all went very smoothly
24 October 2024
Helpful, quick and easy to drop off and collect, just what's needed,
23 October 2024
Now everything is as it should of been 10 weeks ago.
23 October 2024
No problems at all.
23 October 2024
The Canadian guy would looked after me when I came to pick my car up was very professional but also very likeable unlike a lot of other after service people I have dealt with
23 October 2024
did what I asked
21 October 2024
Completed the EGR Recall work on time
21 October 2024
Expert advice given
21 October 2024
Sarah, Jason and the team were great
21 October 2024
Very friendly, informative and proactive staff/service
21 October 2024
It all happened as I would hope.
21 October 2024
The wrong problem was diagnosed. After £3500 spent to 'fix' the issue, the same thing happened less than 2 miles of leaving the garage. Huge battle to get them to fix issue without having to pay further.
21 October 2024
Hopefully all ok but still to use the park assist as yet.
21 October 2024
Brilliant service from start to finish. BMW Snows Portsmouth, specifically Paul, went above and beyond to ensure I had a suitable loan car as requested. Kept informed and was treated like royalty.
20 October 2024
Snows really went out of their way to make me feel comfortable and find me a space to work during my appointment. I was very grateful to all the staff even those who had no reason to interact with me, still made the effort to be friendly and help!
20 October 2024
Brilliant customer care
20 October 2024
Very informative from booking to lead up to my car going in for service.
20 October 2024
You feel your vehicle is in good hands and taken care of.
20 October 2024
I haven't yet tried to drive my car but it does look very clean.
19 October 2024
Good service staff helpful
19 October 2024
A little concerned that the new rear tyres recommended were the wrong size, quoted for front tyres which are a different size.
19 October 2024
Excellent service from snows
17 October 2024
Informed as my vehicle underwent various procedures and all went very satisfactorily.
17 October 2024
Polite, professional
17 October 2024
Work was carried out, I had a replacement car free of charge, I was kept updated every step of the way
16 October 2024
All good
16 October 2024
Very friendly and helpful staff
15 October 2024
Did not cost much this time.
14 October 2024
Absolutely, excellent in every way a totally stress-free experience right from the very first call in booking the Service with Evie Kodom and throughout with John Hurd the BMW Technician and Paul Hadlow who served me - a great Customer Experince !
14 October 2024
Good service
14 October 2024
Very friendly and efficient service as always.
14 October 2024
All items covered, also fixed a couple of items, many thanks
13 October 2024
As above.
13 October 2024
Excellent seamless service
13 October 2024
Same
13 October 2024
Tom was waiting in the car park and told me where to park. Showed me where I needed to go
12 October 2024
Well, firstly it's about a recall work carried out finely, complimented by a £100 voucher towards parts or goods etc. But, above all, the remarkable approach and customer care shown to me by Ms Sarah Knight, the representative who dealt with me.
12 October 2024
The only thing I didn't like was the machine the checked you in and took your keys. Much, much nicer to be dealt with by a human being. Everything else , very good.
12 October 2024
So good and calling to update when the car is ready
12 October 2024
I mostly just struggled with the amount I had to pay, but was happy with everything else.
11 October 2024
Efficient and informative staff
11 October 2024
Generally satisfied , not completely as told to pick up car at 5 and we arrived to be told collect next day but no one informed us. So a 40 minute wasted journey. Told to pick up next day at certain time but had to wait 45 minutes
10 October 2024
.my service advisor, Sarah, was very professional and knowledgable, and despite a slight issue with dvla, dealt with my service requirements to my satisfaction.
09 October 2024
Car only in for MOT. Passed but requires new tyres. Service staff not particularly helpful regarding new tyres and subsequently found locking "thingy" damaged and awaiting replacement.
08 October 2024
Poor communication, from vehicle purchase to having issues with the car. Felt I constantly had to chase and push to get any resolution
08 October 2024
because I was treated very well.
07 October 2024
Gave a good discount on other work due to recall
07 October 2024
Work competently carried out, and staff friendly. Vehicle washed and cleaned - overall a pleasure!
07 October 2024
As above. Investigation done on fault regarding front wheel and clearly, the wheel was not even removed.
07 October 2024
Recall for latest issue was not well organised, had to make two trips - 1st I was told that it needed nothing doing, followed by a 2nd recall to have it replaced.
07 October 2024
The staff were friendly, everything explained that had been done to the car, and my needs while waiting were attended too .
06 October 2024
Car was repaired on same day. Thank you for cleaning my car and adjusting headrest that I was finding difficult.
06 October 2024
Always made to feel welcome even when just parking up, all the staff there are very welcoming.
06 October 2024
All issues satisfactorily resolved.
06 October 2024
Snows kept me informed of the progress on the rear brake service.
06 October 2024
Good communication
06 October 2024
Robots just repeating the same excuses.
06 October 2024
Everything was met to high standards
05 October 2024
Annoyed that your technician needed to put down advisories on the tyres. They were all legal, and before it went in for its MoT I informed them that the tyres had been ordered from a 3rd party, yet they still put them on the MoT certificate.
05 October 2024
Job done, no problems.
05 October 2024
Always love using Snows
03 October 2024
Your staff are very nice, but the service took too long
03 October 2024
Very helpful staff Although the phone system isn't very good at all !!
02 October 2024
The tyre pricing incident tainted the whole experience!
01 October 2024
April was really helpful and informative.
01 October 2024
All good
01 October 2024
Very friendly and helpful staff. The job went very smoothly!
01 October 2024
Cleaned car when picked up and received £100 voucher.
30 September 2024
Had a highly satisfying experience with an excellent service provided by Mr Paul Hadlow. Thank you, Mr Hadlow.
30 September 2024
Work carried out exactly as specified with information on what had to be done next following the work carried out and the additional Service status review.
30 September 2024
The service was prompt & efficient
30 September 2024
Video was taken of the service with a follow up phone call.
30 September 2024
Snows are terrific. I travel over 50 miles to get there even though other BMW dealers are closer, as Snows are far and above better
29 September 2024
The car was serviced and cleaned, but my car still has the service reminder coming up on my app and on the car dashboard.
29 September 2024
The follow-up emails were missing their attachments
29 September 2024
Staff were friendly
29 September 2024
The staff, the customer service overall, the proximity to where I live.
29 September 2024
They did everything as was asked
29 September 2024
All good, Jason kept me informed
28 September 2024
Superb support, broke down and car was recovered to Snows. They had is checked that day and fixed the next. Brilliant.
28 September 2024
They kept me informed as to their progress on the oil leak.
28 September 2024
Well looked after, given a room to work in so I could make calls etc. kept informed of progress and issues explained well.
28 September 2024
Did everything needed
28 September 2024
Can't fault the service. Much better than I have had elsewhere (including Audi and VW).
28 September 2024
Everything was straight forward. Everyone was super helpful
27 September 2024
Very Good Service, Good Communications, Excellent overall experience
27 September 2024
Just excellent service
26 September 2024
V Less than perfect communication between staff on this occasion led to a mixup about my MOT/tyres. List Snows the sale of 2 tyres & cost me an MOT retest fee.
26 September 2024
Very happy with ny car after recall work completed
25 September 2024
Was told car would be washed ect when collected it wasn't, also told would get £100 voucher to spend at bmw did not get this
25 September 2024
Had no issues with the service. Dropped the car of the evening before with no issues. Was given a 118i as a courtesy car, best courtesy car I've had.
25 September 2024
Compliments to Sarah Knight
25 September 2024
So easy to deal with.
25 September 2024
Always dependable and trusted
25 September 2024
Customer service was excellent
24 September 2024
Very happy with the staff
24 September 2024
Video of service. Friendly courteous staff
23 September 2024
Again just be clear on pricing.
23 September 2024
Good customer care but could not diagnose intermittent fault but at least it is logged on computer record Terrible parking arrangements always overcrowded
22 September 2024
See above
22 September 2024
Job done as expected.
22 September 2024
Kept informed.
22 September 2024
See above
22 September 2024
Service was all done in time
22 September 2024
Polite helpful knowledgeable staff
21 September 2024
£90 cheaper than my next closest bmw dealer
21 September 2024
Very helpful person dealing with me
21 September 2024
Please see above.
21 September 2024
Friendly, professional staff. Great communication
21 September 2024
Snows left me with electrical faults
21 September 2024
My assessment
21 September 2024
Excellent service from start to finish
19 September 2024
Pretty good bit of a wait to pick car up
19 September 2024
On line check in is pointless - saves zero time.
19 September 2024
They gave my car a wash as well as investigated my key very well
19 September 2024
A very basic spec 1 series provided as the loaner car despite having my m340i in for service. I used to enjoy bringing in my cars for service as I'd get to try something different to mine. It's why I bought a 5 series before.
18 September 2024
As outlined above great friendly service.
17 September 2024
My car was recalled and April at BMW Portsmouth helped with everything from booking my car in to getting my loan car
16 September 2024
great service
16 September 2024
Very professional and willing to help
16 September 2024
Service went well and to schedule, outcomes fully explained by the service manager. Staff on main desk helpful
16 September 2024
It was all excellent.
15 September 2024
As above, customer service was great and the car was well cared for too
15 September 2024
Because the car is quite new straightforward
15 September 2024
Good communication although extra delay due to wrong tyres being delivered
15 September 2024
Loan car was filthy, even the boot was covered in dog hairs. My car was cleaned for a change, usually there's an excuse for not cleaning it at pick up.
15 September 2024
Friendly staff Good service And good coffee!
14 September 2024
There is no problem with any of the staff at BMW Portsmouth they have always been very helpful good customer service
14 September 2024
Great all round experience
14 September 2024
As above very good customer service
14 September 2024
I was extremely impressed with the service you provided. From reception in the car park, to the ladies on reception, being assigned a representative as a contact and even the technician who came out to review problem. All aspects were exemplary.
11 September 2024
Car was serviced and all nice and clean. The only reason I am giving 4 stars instead of 5 is because two days after the car is now telling me that the rear brake pads need changing. Not sure if this is something that should have been picked up on??
11 September 2024
Polite and helpful staff.
11 September 2024
Top experience , top people, a prestige brand backed up by a fantastic service .. Well done
10 September 2024
Everything was carried out as I expected and I was kept informed during the day.
10 September 2024
I was provided with up front and ready information as regards the well being of my car and the video helped a considerable amount, as well.
10 September 2024
Always a professional and courteous service from Snows Portsmouth
09 September 2024
The actual service carried out by the engineer/mechanic seems to be very thorough and effective.
09 September 2024
Very polite and helpful.
09 September 2024
Friendly and informative
09 September 2024
Everything went to plan. Plus they washed my car which was a lovely bonus. Saved me a job.
09 September 2024
Simpky excellent service.
08 September 2024
Used for 6/7 years and very good
08 September 2024
Clear communication and excellent service.
08 September 2024
Very friendly, helpful staff who delivered what they promised
07 September 2024
Prices always seem to be high or getting higher but the service levels are very good.
26 November 2024
Unfortunately due to another sales person having to take over my purchase, there was a slight slip up that made the day before picking my vehicle up very stressful. But other than that I was satisfied.