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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
523 ratings and 249 comments received in the last 90 days.
19 July 2024
Joel Downham was fantastic throughout and took the time to hand over my car properly, taking me through all the controls and setting things up for me.
18 July 2024
Upon taking delivery of our new car which was ready and waiting for us outside, Ross placed the car in a showroom and explained all the technical side of the workings of the new car .
02 July 2024
Aidan was absolutely brilliant. Answered any question I had and was helpful the whole way through.
02 July 2024
Snows at Portsmouth get a 10 as they were brilliant Ipswich Colchester Romford are rubbish
30 June 2024
Professional polite
30 June 2024
Nimi was great, on the ball and helpful every step of the way
29 June 2024
3 visits , no pressure .
24 June 2024
Very satisfied because of answers given in previous question
17 June 2024
Customer service is always exemplary. Harley Butcher could not have been more helpful; he was friendly and approachable, dealt with queries or issues (IT) quickly and great attention to detail.
16 June 2024
Ross advised me as to the specifications, spotting items that i had missed
14 June 2024
There was quite a bit of waiting around but the car was delivered on time and was prepared well.
11 June 2024
Very helpful and easy process
07 June 2024
They have been very helpful. Unfortunately there was a chip on the side skirt at collection which I would hope would have been seen in PDI
01 June 2024
All my expectations were met
29 May 2024
The handover and completion was efficient and helpful.
14 May 2024
Easy going and not pushy.
20 July 2024
The recall has been ongoing for years and should have been resolved sooner.
20 July 2024
I enjoy my visits to Snows. all of the staff treat me like a valued customer from the moment I arrive..
19 July 2024
Takes to long to answer phone or getting back to your messages
17 July 2024
The recall was handled very well.
17 July 2024
My initial experience was not good after leaving messages to ring me back, no one did. When I was on site I managed to speake to Garry Chapman who listened and helped resolve the issues I had.
17 July 2024
Nothing but good enthusiastic service and the bonus of discount voucher! (For a recall) Service car was clean & tidy
16 July 2024
As a garage should be
16 July 2024
Service was spot on. Employee dealt with everything from start to finish. Was no dramas
16 July 2024
I was able to phone and speak to a lady who tried hard to find an earlier date to investigate an issue with my car. Gary Chapman was great communicating how the investigation progressed and arranging a convenient for me to pick up the car.
16 July 2024
From start to finish I was very looked after, even when I came to collect my car it was extremely busy but I was still looked after and Informed and they all work hard to see to all of us without any feeling of being rushed
16 July 2024
Car was done in a day also came back cleaned. All updates done and key battery as well .
16 July 2024
Many thanks to April at Snows Portsmouth
16 July 2024
Well received work carried out on recall
16 July 2024
happy with the service
16 July 2024
I had await appointment and my vehicle service was completed in the booked timescale
16 July 2024
Delivered the service over and above expectation
15 July 2024
Garry Chapman is the man! He helped me with everything, effortlessly organising repair to my car from the moment I arrived to the MOT test at the end. Thank you is not enough.
15 July 2024
Well looked after by April Berryman. Everything completed in a good timescale. Comfortable and pleasant waiting area.
15 July 2024
Snows fully satisfied my car's repair requirements.
15 July 2024
Just great service from arrival to departure. Very friendly staff.
15 July 2024
Had to return because software was not the correct issue The person who delt with the problem gave me excellent service dealing with the hicup
15 July 2024
(not Sarah's fault) My MOT paperwork consisted of the front page MOT, 2 duplicated pages and not the third page that I use to get. The service with video etc., was excellent and hassle free.
15 July 2024
Very friendly and efficient service
15 July 2024
Whilst communicaton was good, I feel the wait time for the fast lane service was longer than expected,
15 July 2024
Been here several times and it's always a good experience
14 July 2024
Very good service
14 July 2024
I received good advice re my tyres and my car was immaculate when it was returned to me.
14 July 2024
The whole process felt very personalised
14 July 2024
Welcoming and friendly staff. Very happy with the treatment and aftercare provided by Sarah Knight and the video content from the vehicle HealthCheck with the condition of my car.
14 July 2024
Great customer service
13 July 2024
Everything was done really well and I was kept informed how this are going
13 July 2024
In the past I've found the process quite challenging whenever I've bought my car into Snows. Sarah was the difference, impeccable customer service.
13 July 2024
The staff always ensure that every service is carried out promptly and efficiently. They keep me advised of any unexpected difficulties or delays. A courtesy car is always provided so that I am never immobilised
12 July 2024
Very good
11 July 2024
Customer service experience was excellent, and the car was serviced without issue.
10 July 2024
Everything done efficiently
10 July 2024
As above
10 July 2024
My honest opinion!
10 July 2024
Service was great
10 July 2024
Did everything required and more.
09 July 2024
Paul kept me up todate with the progress of the work
09 July 2024
I was informed via email how the service was going
09 July 2024
The Sales Representative in Snow BMW Portsmouth, Mr. Nimi Atejioye is extremely helpful on the entire purchase process.
09 July 2024
All good
09 July 2024
very happy with the representative (Mark?) and reception team. Thank you
09 July 2024
Good. Only there could be more communication. When car is in garage, update on the progress could be better.
09 July 2024
My service agent Gary Chapman always ensures everything is done to my satisfaction.
09 July 2024
Extremely enjoyable service and efficient and effective too,
08 July 2024
Ease of communication and flexibility of booking at short notice.
08 July 2024
Very satisfied
08 July 2024
Everything went according to plan and I collected the car as promised in a timely manner
08 July 2024
I was expected, helped with the automatic check in and had the job explained to me at completion.
07 July 2024
Car clean and tidy
07 July 2024
Always very reliable. A bit too expensive though.
06 July 2024
Helpful and polite staff. Kept up to speed with progress.
06 July 2024
I was kept fully advised during the service and looked after well
05 July 2024
You give me the confidence that my car is well looked after
04 July 2024
Great, fast service and friendly staff.
03 July 2024
Good service
03 July 2024
Good exoerience
03 July 2024
Very helpful service and explanation.
03 July 2024
The gentleman who was dealing with my car was very helpful
03 July 2024
Very good service and information given.
03 July 2024
There was a slight mix up on arrival but Sarah got to grips with the situations and was excellent throughout
02 July 2024
Please see previous answer.
02 July 2024
Well looked after, and work carried out to my satisfaction .
02 July 2024
Staff are friendly and efficient.
02 July 2024
Everything dealt with to my complete satisfaction.
02 July 2024
No issues at all
01 July 2024
David was extremely helpful and accommodating, he went above and beyond
01 July 2024
Fine, but so often something is identified that requires attention and the car must be brought back again.
30 June 2024
The speed and extra effort that was put into solving the issue with the car
30 June 2024
The only thing I can fault is waiting for a service agent to become available although I had been asked to get there for an appointed time.
30 June 2024
Having used Snows of Portsmouth for a number of years they have always offered a good customer service. Our advisor for the day kept us informed and was so helpful with helping us to set up the new BMW app. Thank you so much.
30 June 2024
I have always had a good experience with the staff and the service.
30 June 2024
No problems expectations met
29 June 2024
Really good service from Jason
29 June 2024
Very good customer service received from David Barron.
29 June 2024
Went out of their way to resolve things for me on the day.
29 June 2024
I received excellent service Garry my service advisor.
27 June 2024
Service carried out efficiently avnd any work that was required was communicated straight away
25 June 2024
Good communication and completed in a timely manner
24 June 2024
As above.
23 June 2024
The service manager did a good job all round and was quick to apologise for the inconvenience when the wrong wheel was delivered to the repair shop causing a delay of 2 days. He also arranged to reduce the labour costs as compensation.
23 June 2024
Service team always helpful, kind and considerate (recognising my disability).
22 June 2024
disappointed
21 June 2024
Very professional throughout the process
20 June 2024
air bags as stated completed and thanks for wash and hoover
20 June 2024
Polite, efficient and friendly service with good before and after appointments.
19 June 2024
Excellent customer service
18 June 2024
The video provided by the MoT tester said replacement of rear tyres advised due to cuts. I was then told the car had failed the MoT test as the tyres needed replacement! It was not explained why an advisory resulted in a failure.
18 June 2024
Alison looked after me very well and kept me informed and the two receptionists were very hospitable even made me a coffee
18 June 2024
Everything worked and a pleasant experience.
17 June 2024
Good ecperience
17 June 2024
Superb team, great communication, excellent customer service. V V happy.
17 June 2024
Always there when I need them. Car always collected and returned at my convenience, on time, for servicing etc. Never a problem.
17 June 2024
Been a customer for 18yrs , only disappointment I have is they have stopped doing services and MOT on a Saturday, which makes it difficult for me as I work away all week.
17 June 2024
Polite and friendly service.
17 June 2024
Initially frustrated by receiving feedback which didn't match either my expectations or a standard answer re: BMW parts longevity, from Google platform. BMW listened to my concerns and rectified the situation. Very happy with the eventual result.
17 June 2024
Quick with no fuss
17 June 2024
Did the job quicker then thought so wasnt waiting around all day
16 June 2024
Very professional and friendly customer service staff
16 June 2024
The service experience was exactly what I expected.
16 June 2024
April and David were very helpful and professional and kept me informed throughout the process.
15 June 2024
Very efficient and helpful
15 June 2024
Service & staff were absolutely ?? amazing ??
15 June 2024
Ross and team privided a great service. Very happy.
14 June 2024
Very satisfied. Easy booking and checkin, and excellent communication
13 June 2024
The customer service I had with Snows was very good. My car was in for a service and recall, and they reduced the amount of my bill to compensate for the inconvenience of needing to take the car in for the recall.
12 June 2024
It was okay, staff are friendly enough. A bit frustrated with how long things take. Opted for the free clean service, which wasn't carried out, left me feeling a little perplexed.
12 June 2024
Good communication and polite
12 June 2024
Very happy with the cervice I have been a long customer
12 June 2024
Thorough check and kept informed of outcome.
11 June 2024
Carried out required service with no issues.
10 June 2024
I always enjoy my visits to Snows. From the minute I pull up in the car park, I am welcomed and made to feel like a valued customer. I know most of the front end staff on first name terms and they always go out of their way to say hello etc. I would
10 June 2024
Cost was unexpectedly lower than I thought it would be and was kept informed all the way through the process. First class.
10 June 2024
It was a recall engine light was on but you would not investigate to let me know what the problem was, even though this was related to the recall, without charging me, which I thought was a bit petty.
10 June 2024
The staff I spoke to on Service and welcome desk were lovely and it was quick enough, but the points above were not what I expected from a premium brand on my first visit.
10 June 2024
Service advisor was very helpful answering some questions I had regarding the service plan I have for my vehicle.
10 June 2024
I felt really valued as a customer by the whole team on the day of my visit, the blonde lady on reception was outstanding and really looked after me, offering me an office to work and made sure I had a coffee and biscuits.
10 June 2024
Car taken in for investigation with noise from front suspension/ steering. The technician was very polite and on a road test able to confirm something not quite right. The car was repaired under BMW warranty and has improved significantly.
10 June 2024
Professional and courteous service. The car had to stay in until the next morning due to a tyre replacement which was not in stock. Courtesy car was organized without any issues
09 June 2024
Courteous and friendly staff
09 June 2024
The team kept me updated with service process. I cannot fail anyone of them.
09 June 2024
Would have given 5 stars but when I got my car home there were black oily fingerprints on my immaculate ivory seats where the mot tester checked the seat belts. Not acceptable, should be using gloves.
09 June 2024
The staff were very efficient, courteous and helpful from the mechanic to the manager and we mustn't forget the front of house staff too.
08 June 2024
Aside from the late cancellation of an agreed courtesy car, all went very smoothly.
08 June 2024
Quick to arrange appointment online. Good communication. Service agents are professional.
07 June 2024
Everything was quick and simple and staff are always very polite
07 June 2024
Staff were helpful and informative
04 June 2024
Great service Polite and efficient staff
03 June 2024
I liked the prompt services
03 June 2024
All work done on time
03 June 2024
quick efficient and a car wash. Whats not to like
02 June 2024
On time, done as asked.
02 June 2024
Excellent customer service and very friendly staff.
02 June 2024
Very smooth. Only issue was parking and trying to get off site- extremely tight
02 June 2024
I felt that they provided a professional service.
31 May 2024
Excellent service
31 May 2024
Communication poor, car not washed as promised (would have been a nice gesture as service cost £1,000 and you had the car for 2-3 days). Car was with you for 2 days just to wait for a replacement Tyre, Air con was not serviced as requested.
29 May 2024
I was assisted immediately from parking my car to checking in and leaving my keys. The work on my car was completed in good time. I use Snows because I have confidence the work on my car is carried out to a high standard.
29 May 2024
Always been very helpful and fair.
29 May 2024
The recent service was very well handled, the team were very polite and helpful
29 May 2024
Very professional customer service and received some nice goodies for the inconvenience of the recall
28 May 2024
Garry Chapman was very helpful - confirmed booking night before , found me a quiet space to work (i had a waiting appt) and came to find me when the work was done (on time)
28 May 2024
The dealership were courteous, informative & professional at all times.
27 May 2024
Great friendly staff and very efficient
27 May 2024
Everyone was friendly and very helpful
27 May 2024
Excellent. From April on service reception booking in the car and ensuring all the right work was to be done and keeping me informed of progress through the day, to Lewis' visual health check report and advisories, all went as expected.
27 May 2024
Service advisor very pleasant and helpful
27 May 2024
Polite, friendly, good communication updates. Easy drop off and collection
26 May 2024
Polite and friendly ( David)
26 May 2024
The service was just unfaulted. 100% from start to finish. David Barron in service and everyone else involved, Matt talbot the mastertech were all superb.
26 May 2024
Very friendly staff and very accommodating.
25 May 2024
Pretty good just kept me waiting for 20-25 mins when could see car was ready
25 May 2024
Excellent service from the whole Portsmouth team - from initial booking, through the reception at the centre, to the handling of the booking. Special mention to David Barron who went above an beyond to resolve an issue with the warranty company.
25 May 2024
Couldn't have asked more from the staff and communication was good. Sarah who I dealt with was a credit to your company
24 May 2024
Treated very well and the car is too!
24 May 2024
Sarah Knight was brilliant , thank you
23 May 2024
Because they looked at my car the same day (admittedly I had bought the car two days before). But I understand that they will have had bookings already. They went out of their way to help. And to top it off I was given a lovely gift of some sunglass
22 May 2024
Lots of comms as to any issues on the vehicle, actions completed very quickly
22 May 2024
I felt valued, good service
22 May 2024
Everyone is and always has been very friendly and helpful. Garry in particular was very good and made sure my car was repaired and ready in time for when I needed it back. I really appreciated that.
22 May 2024
From drop of to collection was very smooth
22 May 2024
Delivered the quality of work and service you come to expect from BMW
21 May 2024
The service team are excellent! Very courteous and professional
21 May 2024
Great service
21 May 2024
Super personal service with very little notice great experience
20 May 2024
No complaints at all
20 May 2024
I have used Snows for servicing and accident repair. In all cases the service was efficient. Staff are very helpful.
20 May 2024
Just very good service
20 May 2024
Service experience was very professional.
20 May 2024
Snows Portsmouth was very helpful in repairing the car quickly after a breakdown
20 May 2024
All positive - I was offered and made use of the office space with avoided interruption of my work day.
20 May 2024
excellent help from staff.
19 May 2024
Snow's provides the high standard of service to match the high standard, that ownership of a BMW, the client would expect to receive.
19 May 2024
Snows excelled above what the car was checked in for.
19 May 2024
Great service, and for once was cheaper than independent rivals. Very pleased with the overall experience.
18 May 2024
I always feel treated like family and not just a number. Snows portsmouth is the very model of customer service.
18 May 2024
Always well done
18 May 2024
Picked up bonnet gas struts needed replacing.
17 May 2024
I've found the recent experience very easy and stress free. I appreciated the call from April when the be knocked was ready, it was timely and gave me a chance to get to the garage without rushing
17 May 2024
They ring and video what is needed and are straight to the point its perfect for busy lifestyle
16 May 2024
Everyone at Snows Portsmouth plays their part in delivering exemplary customer service. Snows has had a superb reputation for many years, and this doesn't happen by accident.
16 May 2024
Great service from arrival till leaving
15 May 2024
Very satisfied again due to the manner of the staff I came into contact with, I was offered a loan car which I have never before been offered by other car dealerships. Sarah was very helpful showing me around the loan car and making sure I was ok
15 May 2024
Great service
15 May 2024
Kept informed and all completed to agreed timescales, with friendly customer service.
14 May 2024
Good value and on this occasion, a very good experience
14 May 2024
Service received was very good and well explained.
14 May 2024
For all the hardwork from your staff
13 May 2024
Because of the price
13 May 2024
Again great staff
13 May 2024
Comprehensive video health check and detailed invoice and check list.
13 May 2024
There was no fuss it all went smoothly.
13 May 2024
The team were great at sorting out my problem, very friendly and willing to help at all times.
12 May 2024
Good work and kept informed
12 May 2024
Gary was helpful, and accommodating. Made sure I had the best experience, and price.
12 May 2024
Customer service was highly professional from start to finish excellent.
11 May 2024
All BMW Snows Portsmouth staff I encountered were very professional, but I have to give a special thanks to Jason Mitchell who could not have been more helpful at every opportunity. Thank you!
11 May 2024
Had a warranty problem, dropped my car off on the Sunday afternoon and picked it up after work on Monday, the problem with the headlights was dealt with very quickly and very happy I had nothing to pay.
11 May 2024
Jason my service contact was excellent
10 May 2024
Great service
09 May 2024
Jon Levett
09 May 2024
Well done Gary for an excellent customer experience whilst resolving an unexpected problem with the car. He organised the repair and the wait was minimal. Thank you again.
09 May 2024
Everyone is super friendly, helpful and making sure you receive the best possible answers and solutions to solve your problems.
08 May 2024
Efficient and polite
08 May 2024
Hassle free and easy
08 May 2024
The whole experience was made very easy.
08 May 2024
They were efficient and professional
06 May 2024
The lady who took my booking was friendly and knowledgeable.
06 May 2024
Completely ,April was very helpful
06 May 2024
Very satisfied with the service, will be back when required.
06 May 2024
No problem
06 May 2024
fixed issue with no fuss and in a in great time
06 May 2024
Comms good all done no issues
05 May 2024
Slick service. Nice to be made to feel welcome
04 May 2024
I been Portsmouth BMW They are fixed my car didn't pay anything. And I got cap and some little present make me happy thank you ??
04 May 2024
No problems
02 May 2024
April was very professional and her communication was excellent.
01 May 2024
As stated in my first answer. Also if I wasn't satisfied I wouldn't keep coming back.
01 May 2024
Was beyond anything that I have experienced befor
01 May 2024
Very satisfied
30 April 2024
Excellent all round customer service
30 April 2024
Went above and beyond the level of service I get from other dealerships
30 April 2024
All issues resolved
29 April 2024
As above
29 April 2024
Everything went as planned, including getting a loan car for the day
29 April 2024
The service team investigated a complex problem and identified the source which was not obvious.
28 April 2024
Was able to drop car off and wait and work from there using the wifi
27 April 2024
As I had not purchased my car from this dealership I was a little apprehensive in booking a service there. However nothing could be further from the truth as the entire process of booking the service and the outcome was excellent
26 April 2024
Nice video showing any findings and explanation given with advice.
21 July 2024
Great experience. Arrived earlier than expected Just great.