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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
416 ratings and 301 comments received in the last 90 days.
25 August 2026
Tani and Katie where amazing and really helped me with my old car and keeping me updated with my new one
25 August 2026
An amazing experience & service from order, updates & hand over.
21 August 2026
Really helpful sales.team. will recommend them for sure Really a pleasure to deal with them
16 August 2026
Tani helped me throughout it all and was always very patient with me and very welcoming and not too pushy. He made the whole experience very enjoyable and easy for me.
15 August 2026
All aspects of the purchase were handled smoothly and efficiently, and in a friendly, helpful manner with obvious ongoing after-sales support.
14 August 2026
Ross Perks and the team genuinely care about their customers and go out of their way to make sure everything is as it should be. I have been using Snows for many years and am now on my 5th purchase, plus family and friends also
08 August 2026
Everyone was friendly and approachable. Outstanding customer service. Nimi specifically was amazing. 10/10. Very attentive, great customer service.
08 August 2026
Everything went so smoothly, Aidan was brilliant.
04 August 2026
Lewis was very helpful with all our questions and provided all the information we needed.
01 August 2026
Overall the experience from ordering the car to delivery was ok. However there was à llack of attention to detail in the paperwork and PDI . In both cases the issues were sorted.
29 July 2026
Tani has been excellent throughout the whole sales and delivery process. He has ensured that we have been kept informed, answering all our questions, prompt responses to emails. On delivery of the car he took time to set up the car for us.
28 July 2026
Perfect service received throughout, from initial discussion back in February to delivery in July.
27 July 2026
We dealt with Nathan Whelland who was patient, knowledgeable, professional and friendly.
22 July 2026
From the referral from Car Wow, to initial communication with your sales manager, through to sitting down with Aidan to spec. the car, all went very smoothly. Monthly updates from Aidan worked well and it was a real pleasure collecting the car.
17 July 2026
Tani was very helpful
17 July 2026
Tani was very helpful in showing us a series of options
03 July 2026
Aidan kept me updated throughout the process, whilst he was on leave Ross offered to help with any queries I may have. On the day of handover it was seamless, stress free and of course exciting to have my new BMW.
03 July 2026
Lewis was knowledgable about the cars, very helpful and attentive to our concerns. Excellent sales person not pushy and great at follow uo after sales
02 July 2026
Very friendly team. There was no pressure that is usually felt at car dealerships. The Sales exec I dealt with (Lewis Ledley) was great and guided me through the whole process.
30 June 2026
Neil is always pleasant to deal with, helpful & knowledgeable
28 June 2026
Claire was excellent throughout the purchase.
28 June 2026
I have never brought from a main dealer before, I went into BMW on the off chance of seeing my option's. Nimi understood exactly what I wanted, my budget, my 'vibe' and was so easy to get along with, actually quite funny! Thank you Nimi and Harley!
25 June 2026
No hard sell and presented us with lots of options and felt it was no rush. They really listened to what we wanted
25 June 2026
Both Harley and Alex were incredibly professional and helpful through the buying process. Their customer service was excellent - nothing was too much trouble. They are both a credit to Snows in Portsmouth.
22 June 2026
Brilliant. Tani was extremely helpful and patient with us (mobile phones and me being a bit slow). He made the whole experience from first meeting us on the forecourt a few weeks back to see if he could assist us to getting the car excellent service
16 June 2026
Utterly professional & courteous at all times. Although we are regular customers, the whole team make us feel special every time without exception.
16 June 2026
Neil the sales rep very good and listened to my needs
15 June 2026
I was kept well informed during the process from ordering to handover
12 June 2026
Friendy management and staff Good product knowledge No unnecessary discussion regarding price
02 September 2026
Excellent meet and greet by the lovely lady on the front desk right the way through to the service co-ordinator and chap managing the car park. I would also give great praise to Hannah who arranged the service booking and the ferry booking.
02 September 2026
Update on MOT didn't come through until 5pm. I had arranged for an iX3 test drive at 9am but when i arrived there was no car available. Within my online check in I indicated that I am interested in changing my car but no one has contacted me.
02 September 2026
Fair pricing - courtesy car available and car cleaned well before return
02 September 2026
While the experience overall was good, I was told that my car couldn't have the standard service clean due to a hosepipe ban in Portsmouth. There isn't a hosepipe ban in Portsmouth and I did get the feeling it wasn't done as it was late in the day.
02 September 2026
I never checked my car into the 'on-line' check in because I wanted to speak t a service agent as I had a couple of items I wanted sorted out on my car. I was seen to as soon as I arrvied and the service agent was very attentive and took the time to
02 September 2026
Superb
02 September 2026
All completed
01 September 2026
I reported a fault and after paying for diagnostics and service, the issue still remained. I had to pay again for another diagnosis and part change. This seems like trial and error which I have to pay extra for.
31 August 2026
Always friendly and efficient service.
31 August 2026
The service was seamless from start to finish. The vehicle health check video was excellent explaining the required work clearly. The staff were professional, the vehicle was ready when agreed, and the pricing was transparent with no hidden costs.
31 August 2026
I brought the car to Snows at 09.15h and the service with MOT was not completed until 16.40h. There are no refreshments available other than hot drinks. The temperature in the building was far too low. The car was returned unwashed.
30 August 2026
Good customer service, clean and modern
30 August 2026
Very friendly staff, very well looked after. The only reason for 4 stars instead of 5 is i really think you should bring back washing the cars. Its one of the great things about taking your car to a main dealer.
30 August 2026
Let down because i was quoted £261 to replace a defective tyre, I tried to speak with someone to say go ahead but it took until the next day for an advisor to call me back, so I was without a car for a day! Then they over-charged me by £30 for it.
30 August 2026
The centre were brilliant except for the price. A bmw service used to ridiculous now it's insane
30 August 2026
It took 4.5 days to change a headlight. BMW cost me 4.5 days lost earnings as a result.
30 August 2026
Thanks , you doing good job but I'm expecting get car back wash and clean
29 August 2026
My visit was organised by BMW Assist, very efficiently, and Snows evaluated the difficulty and resolved it equally efficiently and courteously.
29 August 2026
Polite , curtious staff and all went well with my recall work carried out .
28 August 2026
Service experience is smooth and easy which benefits most customers. However for those with specialist / classic cars it would be great to understand more about the condition of the car directly from the technician rather than a service advisor.
26 August 2026
David and Aidan were very helpful and supportive answering all our queries in an efficient manner and helping us to select the correct car for our needs
26 August 2026
All went to plan, was kept informed of progress
26 August 2026
Overall the service was good but as always it was very difficult to contact anyone to find out what the progress was on my car and impossible to get back to talk to the same person a second time!
25 August 2026
Very prompt booking availability to enable the work required to be carried out at short notice and to a high standard.
25 August 2026
Normal service let down by phone advisory re bonnet struts being out of date. Queried this both on phone & face to face at Snow's as only replaced in 2024. Techie had misread a 9 for a 6. Still 3 more years. New ones replaced by old ones. Sloppy.
25 August 2026
Polite people and great garage No complimentary wash
25 August 2026
There was a minor problem after the service but I was very impressed with the way it was rectified. I did feel like a valued customer.
25 August 2026
From booking to picking up my car the whole experience is seamless. At all times met with helpful, professional, friendly staff and a job well done. Thank you.
25 August 2026
The engineer was honest and knew the problem and solution.
24 August 2026
Every was done as I asked i was kept informed during the repairs
24 August 2026
I dropped the vehicle the afternoon before my service and was spoken to is a curt and offish manner by the car park attendant saying "park it anywhere as I'll have to move it anyway" not professional or welcoming
24 August 2026
I haven't given 5 stars, as previously when my BMW's have had a service, my vehicle was always washed before I collected it (Partridges at Chandlers Ford)
24 August 2026
Really great communication from start to finish. Plus your team were able to help with other questions late in the day which helped us buy another BMW that's now going to be serviced by you next week!!
24 August 2026
Excellent service as always.
24 August 2026
Service computer not reset necessitating a further visit to the service centre to rectify it.
24 August 2026
Slightly to longer a wait when I dropped and picked the car up.
23 August 2026
I was not made to feel welcome at all. I felt like an inconvenience. Makes me seriously consider if I want another BMW.
23 August 2026
Polite and friendly staff. Quick turn around on site, results of health check clearly explained.
23 August 2026
It took 30 minutes from the completion of the MOT to my keys & invoice being received. I also mentioned that I had been in discussion with one of your service agents regards to some service work I was interested in but the service agent who dealt
23 August 2026
Speedy service and excellent communication
22 August 2026
Good service, delayed Friendly- Monday to get needed parts. Too expensive
22 August 2026
When booking the appointment, I was offered a car wash service,
22 August 2026
Would have been 5 but delay getting windscreen was not good appreciate it was a BMW rather than snows issue
21 August 2026
Expensive Show room not welcoming
20 August 2026
I would have liked to have tried a loan car that was nearer to the spec of my car
19 August 2026
Easy to deal with,
19 August 2026
My vehicle developed an unexpected fault requiring immediate attention. This happened whilst en-route from my home in West London to the Brittany Ferries terminal in Portsmouth. Snows diagnosed a failed spark plug and replaced it immediately.
19 August 2026
Quick and efficient
19 August 2026
Happy with the booking procedure, the courtesy vehicle, and the cost of the service.
19 August 2026
Good communication and efficient service
19 August 2026
Promised valet was not completed.
19 August 2026
Excellent helpful service
19 August 2026
Good customer care
18 August 2026
Questioning the need for the transfer box service at 8000 miles. Also still waiting for the incorrect mileage on the service indicator on the iDrive to be rectified.
18 August 2026
I had an MoT carried out a simple task with the vehicle passing without issue. However, when l collected the vehicle I was forced to listen to some service manager who knew nothing about the car, could offer no further insight on any matters.
18 August 2026
All work was carried out professionally & I was kept in the loop. All staff were professional & polite
18 August 2026
A fault message reappeared as I left the dealership last thing in the evening!
17 August 2026
Well informed, kept up todate, lovely clean environment to wait in.
17 August 2026
Service carried out. My car needed tyres, these were not in stock, my car took another day to be ready because of this. The car was given back to me unwashed and the service indicator has still not been reset.
17 August 2026
Efficiency and friendliness on the part of all staff
17 August 2026
Everyone at BMW was very welcoming and made my experience good. Especially Tani who helped me throughout the whole experience, he was very patient and answered all my questions. Would recommend to anyone!!
17 August 2026
Very friendly and professional service from arrival to completion.
17 August 2026
My car was called in for a recall and I was very pleased with the fitting of the air bags.
16 August 2026
Alex was great
16 August 2026
Fast and efficient service recall of air bag and steering wheel. Parking efficient and directed by gate manager. Very satisfied.. J .Lister
15 August 2026
All went fine
13 August 2026
Excellent service as always
13 August 2026
Professional, efficient and polite.
13 August 2026
I was kept informed of work in progress and the job was completed as requested. The car was also cleaned well.
13 August 2026
Car returned checked, hoovered and washed. Checklist and video sent by email and text. Recall fitted and all free. Self-service pickup on Sat am.
12 August 2026
As always, BMW Portsmouth have excellent customer service. Tony managed the service and MOT of the car. There were great comms before, during and afterwards and I have great confidence in the garage to go a great job.
12 August 2026
£1,000 of servicing was added on the day. Spark plugs, axle service, air filter. None of this was mentioned before hand. Car wash could have been better
12 August 2026
Snows BWM found an issue no one else could identify. Plus it was due to a recall so no charge was made.
12 August 2026
Pricing is high especially for a hybrid, but that probably more centrally defined.... The no touch drop off makes it harder to remember to ask about things and collection was not totally smooth either.
12 August 2026
The car had a starter motor recall - I am assuming that is all good. The car also had a free wash, that was less good, the windows were smeared - I wish I hadn't agreed. Particularly annoying, the seat and steering wheel had been completely moved!!!
12 August 2026
Aerobics was good, communication was good, cleaning off the car was terrible. Streaks of dried dirty water from the wing mirrors and petrol cap and the boot had not been cleaned at all. Very poor.
11 August 2026
The service delivered everything I required quickly and efficiently. All staff from Car Park Warden to Service Advisor were very pleasant.
11 August 2026
Good communication, welcoming, efficient and helpful.
11 August 2026
Service spot on from start to finish. I felt appreciated, and that to me is important. Very happy. Thanks!
11 August 2026
I have to score this in the middle. The work conducted: First class. All issues resolved. Customer care: Sarah Knight was phenomenal. Issues: I collected my car with it being poorly washed, half the roof missed and damage to paint on front bumper
11 August 2026
Friendly welcoming staff right from driving into the car park to leaving when it was finished
10 August 2026
The work was carried out while I waited and it was completed on time.
10 August 2026
Fantastic service. Really friendly and dealt with in a professional timely manner
10 August 2026
Very happy with the thorough check and cleaning of my car.
10 August 2026
Easy process, pleasant and helpful staff, all on time.
10 August 2026
Quick and efficient
10 August 2026
All good
10 August 2026
I have heard Snows intend to stop post service valet. I suspect you will brand this as ECO policy. What it is, is a cost saving exercise. VW already do this. When a customer collects car a clean vehicle is all they see of the service
07 August 2026
quality service
06 August 2026
Great help and went above and beyond my expectations
06 August 2026
Sales are good servicing not
06 August 2026
Easy to book and full support from friendly and courteous team particularly Steve Churchill
05 August 2026
Met on arrival and directed to parking. Drop off was well organised, quick and easy.
05 August 2026
Staff were very knowledgable and friendly.. Special thank you to April who sorted out a test drive with a master tec to identify a new noise from the car...
05 August 2026
Excellent communication at all times
04 August 2026
As usual, excellent service.
03 August 2026
Snows online booking system complex. Reception staff not fully aware of what senior management had or had not promised customers
03 August 2026
I am not aware that my form was received by you as it kept telling me that it couldn't be sent. Many of the questions related to sales not to maintenance. I was very satisfied with the service and especially completing the service much earlier.
03 August 2026
On time for the work. Before time on delivering the car back to me
03 August 2026
Did a good job
03 August 2026
The service I received at the dealership was very good however I've only given a three star rating as I had to travel from the Isle of Wight to Portsmouth. This it's not only inconvenient but time-consuming.
03 August 2026
Work was completed to a satisfactory standard. Staff were friendly. Even though i was informed that the car had been washed and hoovered there were greasy marks on door handles and front wings. Also grease spatters on front wheel arches.
03 August 2026
18 month old IX1 with nearly 80k miles, had drivetrain issue, dropped off issue was diagnosed parts ordered and repaired to a high standard.
03 August 2026
All went smoothly
02 August 2026
Warm welcome. Professional respectful service. Nice area to relax with hot drinks. Loan car was much appreciated. The service advisor April is always cheerful, knowledgeable and helpful. Its always a pleasure dealing with Snows BMW Portsmouth
02 August 2026
Car booked on 26th of June for Warranty replacement of rear diff bush. Car went in on the 20th of July and was only inspected. 3 weeks later, after chasing daily for the last week on my part, the work was approved but then cancelled due to no tools
02 August 2026
Always first class service
02 August 2026
Timely, helpful service
02 August 2026
They completed the work as instructed. Stayed on-site, no issues, kept me updated.
01 August 2026
Excellent service throughout and a very warm welcome from Jeremy Baverstock. My car came back spotless and efficiently repaired under warranty.
01 August 2026
Not happy that I changed my original diagnostic check up date to enable me to have a courtesy car - not realising that I could only have the courtesy car for 24 hours and had to return it all the way from VENTNOR on Isle of Wight without my car
30 July 2026
Good service
30 July 2026
Over all good service, welcomed on sight and shown how to book my car in and leave the key. On picking my car up the service record had not been updated properly on the car and took another 30 minutes to sort out...
29 July 2026
Always a pleasant reception and happy to help with any queries or requests.
29 July 2026
Always first class, whether it's the reception team or the mechanics.
29 July 2026
Ready on time and all issues addressed
29 July 2026
Nice staff, very helpful and attentive
29 July 2026
All good a bit pricey but happy with the service I received.
29 July 2026
I thought they did an excellent job quickly and efficiently. My only comment was that they didn't check the tyre pressure on the car when they did the repair. While driving home from the appointment, the car sensors detected one tyre needed air
29 July 2026
I have always had good service
28 July 2026
Just went as had recall to fit air bag. Given a complimentary car wash They made a lovely job of it.
28 July 2026
All bc work carried out as required. Helpful team.
28 July 2026
Fantastic communication from April. Kept me informed and updated on progress
28 July 2026
Problem diagnosed and fixed, all good. But when came to collect car, front was covered in a white substance. colleague drove it back to garage and then sat down. No communication despite asking 3 colleagues. Eventually was handed keys, no apology
28 July 2026
Great company to deal with...as in the past. Thanks to engineering department. Regards, Chris
28 July 2026
Job done on time with no fuss. Great service.
27 July 2026
Everyone was lovely and welcoming! 10/10 :)
27 July 2026
Timely and all tasks carried out efficiently
27 July 2026
car was booked in at a convenient time. staff were very helpful, including car park manager. courtesy check video forwarded to me. work was completed within advised timescale
27 July 2026
Everything went really well
27 July 2026
It was ok asked for a courtesy car but wasn't given but it was ok overall
26 July 2026
I use Snows a lot. They are efficient, helpful and consistent in delivering high quality service.
26 July 2026
Only criticism, was lack of parking on arrival and later told my car was ready, when I showed up to collect I was told I'd have to wait as they were busy.
26 July 2026
Everything was absolutely fine apart from the wait. Staff were courageous and helpful and the facility was smart and well organised,
26 July 2026
I've left a complaint and Google review with the centre explaining why
24 July 2026
Did what I wanted, efficient and friendly.
23 July 2026
Everything went to plan
23 July 2026
Very friendly and good area upstairs to wait in with complimentary drinks and a tv showing Wimbledon.
22 July 2026
The Snows team were very attentive.
22 July 2026
Excellent service as has always been my experience at Snows
22 July 2026
While this visit sorted my issue, it was caused due to the previous trip to Snows at the end of May. It caused stress and unnecessary hassle from not following previous instructions.
22 July 2026
Great service thank you
21 July 2026
Snows BMW has introduced digital self service. Far from saving customers time, the process is confusing, takes longer and caused frustration. The system did not work at all for my vehicle and I was 'rescued' by a member of staff.
21 July 2026
Communication was good throughout the process, and the work seems to have been carried out satisfactorily.
21 July 2026
Everyone friendly and efficient and got to work on my car straight away.
21 July 2026
Everybody was very friendly and helpful.
20 July 2026
Whilst I have no reason to doubt the professionalism of the service, my experience was affected by the fact that I had to travel to Portsmouth from the Isle of Wight and spend much iof the day waiting.
20 July 2026
Every year I come away so angry by the service I've received that this year I have said I will make sure that I never use Snows again. I have been using Snows for the last 8 years and am about to sell my car but it has put me off buying a BMW again.
20 July 2026
Would be 5 star except the key pickup didn't work and had to wait half an hour to be given my key back. I used the machine the same way I did the self service drop off. The machine said my car was not ready despite being told it was.
19 July 2026
All done to the plan.
19 July 2026
I am extremely dissatisfied with the service as when your mechanic has tried to open the bonnet to access the engine not only has he over stretched the bonnet release cable but he has also damaged/dented the bonnet to the left of the BMW badge.
19 July 2026
The service was just a service and no further expensive issues were discovered! Excellent room in which to work whilst my car was worked on - air con and with coffee!
19 July 2026
Good
18 July 2026
You lied about having parts in that you didnt have
18 July 2026
I received excellent service from the whole team at Snows . April , the Service Advisor was extremely friendly and helpful and I had a great Vehicle Health check video from Bobby the Technician . Very competitively priced too . Very happy .
18 July 2026
I was greeted on arrival but best of all April took me to my car when I arrived for the collection - April is a great ambassador for Snows BMW Portsmouth and should be rewarded since she always maintains high customer service performance.
18 July 2026
Very helpful & fitted car in when it want booked in
18 July 2026
Team were informative and helpful
17 July 2026
Repair under warranty completed (air con). 1st MOT
16 July 2026
New to us but older Z4 - value pricing cheaper than local independent specialist. Wanted a view on overall condition and what needed attention now or in the near future
16 July 2026
everything from check in to collection was smooth and straightforward apart from the mot department parking my car in a different dealership car park without telling the service desk so it took ten minutes or more for them to find it.
15 July 2026
Great service start to finish!
15 July 2026
Went beyond customer service
15 July 2026
Paul your electrician managed to sort my problem out so gold star to him the girls on the reception are always very helpful Regards Ray Stewart
14 July 2026
Great experience from the meet & greet in the car park when pulling in to seeing Stephen on reception, first class treatment. Good video of car showing overall health and technical question when posed to Matt the Master Technician expertly answered!
14 July 2026
This was my first service at BMW snows I think everything went well, especially the Help I received from Jeremy what a lovely salesperson he is.
14 July 2026
Quick and easy. Had the car ready on time.
14 July 2026
nearly everything went according to plan. one update call did not go to my preferred no. so I accessed it late. Wrong size delivered for one part so car had to stay overnight but... I was late requesting the work
13 July 2026
My car was in for longer than expected due to your good selves not being able to obtain a spare part
13 July 2026
One car key requires me to reset my profile every time I use it.
13 July 2026
quite why i got this when i dont own a bmw or visited im not clear..
13 July 2026
Brought my vehicle in for assessment on 30th January....no courtesy car available so had to rely on friends to pick me up / drop me back. Was told need a replacement headlight . Emailed dealer 3 times for an update. Contacted BMW direct after 5 month
12 July 2026
The checking in and out process was easy. The vallet of my car seemed unfinished on collection and the agent told me I was unable to claim travel expenses to and from the garage during the recall repair, which seems unfair.
12 July 2026
Overall the service was very good, however there was a little confusion as I was informed that the puncture could be repaired at my home address and when a removal truck arrived to remove my vehicle I was surprised. The courtesy car was appreciated.
11 July 2026
Very efficient and stick to timelines
09 July 2026
Excellent service from BMW Portsmouth. The team were professional, helpful and kept me informed throughout. Replacing my gearbox as a goodwill gesture exceeded my expectations. Thank you for making a stressful situation much easier.
09 July 2026
I asked for extra work to be completed and it was not done and I got my vehicle back unwashed
09 July 2026
Great customer service and really helpful
09 July 2026
Great at keeping in touch. The video was a nice touch to show what the technician was doing. Loved the self check in / check out.
09 July 2026
0 Terrible service wont come again
08 July 2026
I mentioned that my screen wash bottle was not working properly. Also the car would not inform me when water wash was low. I was not informed I would be charged over £100 to investigate the issue, and then say I would have too pay over £240 to fix it
08 July 2026
compleatesatisfactionbythabmwteam
08 July 2026
It was a blazingly hot day, I have COPD, so I was finding everything difficult. From Tom, who parked my car, to reception who made sure I was comfortable. To the finished work and the spotless car returned to me. Everything was excellent.
08 July 2026
Inside clean poor
07 July 2026
Generally satisfied although myself and my car were not on the list of expected customers for the day even though booked weeks in advance.
07 July 2026
Polite, car serviced on time and cleaned well.
07 July 2026
Your staff were excellent. And helped me as I was stranded in Portsmouth. They went out of their way to get me home.
06 July 2026
Even though my vehicle was only in for a recall and is 20 years old, all of the staff were courteous and helpful.
06 July 2026
Service was completed within the time I requested.
06 July 2026
car collected and delivered back complete, excellent service
06 July 2026
Great service from the BMW Team at Snows Portsmouth- such a shame teh isle of Wight depot has closed.
05 July 2026
It seems my warranty is a rolling monthly payment. This meant that it did not show on the system despite buying it direct from bmw. After one hour and thirty minutes of phone calls it was resolved and I appreciate the gift of money for a meal
05 July 2026
I never give 5 stars unless the service is outstanding
02 July 2026
I was treated with a warm welcome from friendly staff. Every think was explained to me on what was happening.
01 July 2026
Would be 5 but the new tyre I had ordered had not arrived luckily not required in the end
01 July 2026
Car collected. Job done. Car delivered back. What's not to like.
01 July 2026
Fast, friendly and efficient service from booking in to collection. Sarah was an absolute star!!!
30 June 2026
The replacement of the drivers airbag was fine. What was not, was the necessity to pay £144.00, to receive a quotation for the work necessary to resolve the problems indicated by the yellow lights shown on my dashboard. Estimated work should be free.
30 June 2026
Very pleased with the service and response to my fault identified on my vehicle and it was not an expensive fault to fix.
30 June 2026
Great service - April kept us up-to-date and everything completed as expected.
30 June 2026
Clear advice, well processed and outstanding front of house delivery by James.
29 June 2026
Staff are very courteous and helpful keeping me informed of status of service
29 June 2026
optimistic timings in the completion of the work. live 30 mins away and needed to arrange lifts this was unhelpful. Also kept waiting for additional 30 mins while work was completed. Told would contact me to arrange courtesy car for follow up. Nothin
29 June 2026
From booking to completion of work everything went smoothly.
29 June 2026
Professional and helpful
29 June 2026
Friendly. Kept informed.
28 June 2026
Excellent service. Right from Receptionist, who greets us with a lovely smile and very helpful, to the engineer health report, very thorough and informative and prompt attention after late request for an early get away
28 June 2026
All the staff were excellent. Friendly, courteous and efficient.
28 June 2026
This is not my local dealership as away from home. I had numerous warning lights and messages appear. They were kind enough to do diagnostic test, order the relevant parts and repair the next day. Special mention for Sarah Knight.
28 June 2026
Polite and helpful customer service. Good communication during the process
28 June 2026
Vehicle inspection showed I needed a new tyre. I preferred to change all 4, and Sarah was very helpful to source a full matching set and also give me an acceptable price. All work done within the day, which was much appreciated.
28 June 2026
always professional and courteous service from Snows.
28 June 2026
Quick and simple, no problems.
28 June 2026
All round good service from drop off to collection.
28 June 2026
It was absolutely fine, just a minor point is the communication about pickup was left very late and I actually called at 4:30 to find out. Really not a big deal but with a service I was texted about 3 or 4 times throughout the day.
25 June 2026
Courteous check in with updates provided during wait time. Good informative video and efficient payment process. Appreciated the car valet to finish off the experience.
25 June 2026
The service experience was long, inconvenient and very costly. I do not understand why I was booked for an all day appointment for a slot that eventually took just over 60 minutes and without updated information
25 June 2026
Previously replied to emails prior to my visit asking if i would be interested in changing my car. I replied that i would if the finances worked. However no-one enquired when in showroom, unlike before when i indeed did purchase a new car.
25 June 2026
Some 9 working days since diagnosis. The issue with the Telecommunications Unit has yet to be resolved under my BMW comprehensive extended warranty..so ongoing.
24 June 2026
Technician in the video was spot on. Very professional
24 June 2026
Yes it is good, but what a faff. you are not talking to the person who is actually going to do the job. on the plus side, as a carer my ti me was limited and they got the job done quickly.
23 June 2026
Excellent service
23 June 2026
Hannah is always exceptional and understands the problem and my requirements - she liaised with BMW customer service UK to also help out. April, the service advisor again, is helpful as always, but other service advisors are hit and miss. Techs great
23 June 2026
Everything was quick and efficient. The staff were very friendly. They did an excellent wash on my car after my service.
23 June 2026
Smooth process and prompt service
23 June 2026
Great service for my old 1 series for its air bag recall. Ferry paid for by yourself from the isle of wight. Lady on reception was very friendly and helpful. Thanks for the wash and hoover as well ??
23 June 2026
Front desk staff nice and friendly. Not overly impressed by BMW's pricing. £350 for a small battery is a bit excessive. System wasn't reset either after the fitting complete. Not sure I'll be back to Snows again.
23 June 2026
Final price of was about a third over and above what was quoted. Repair not done on first visit as parts missed off original quote despite the car being made available to assess what was required. 2 days instead of quoted 2hrs for repair.
23 June 2026
I felt I could have been notified the following morning that there was still a few hours of wotk to complete
22 June 2026
Car was booked in for 2-30, arrived on time but unfortunately was informed that there was a staff short notice. That was fine just took longer than expected for the car to be taken in for brake fluid change. All staff were very polite.
22 June 2026
Great experience as always.
21 June 2026
The staff were helpful and friendly and efficient, what more can I say .
21 June 2026
Good communication and information provided.
21 June 2026
Service was good and staff were very knowledgeable and friendly
21 June 2026
Excellent work done, not bad pricing but the invoice was unintelligible, also misleading advice re what has been covered
21 June 2026
Car park and front desk staff were polite and professional. Coffee was appreciated whilst waiting.
21 June 2026
would have been 5 but I twice asked that i be contacted to give prior notice of completion of service so that I could arrange my travel to Snows to collect. All I got was a "it's ready"
21 June 2026
Drop off and communication excellent. Let down by a pickup where the reception repeatedly asked for someone to bring my keys for checkout but no one listened leaving me waiting for 15mins for no good reason
21 June 2026
I suppose we brought a 23 plate car and thought it shouldn't need anything doing as it's a car we use not offen
20 June 2026
Qwe are extremely happy with the service we received Very curious and professional Very happy with the work carried out on our BMW
20 June 2026
Kept waiting when I returned to collect the car, plenty of staff but no-one at the check in desk, far too long before anyone took the time to come to me although several people had looked. Issues flagged up by e mail but not mentioned to me at all.
20 June 2026
Great service
19 June 2026
I decided I no longer needed 2 cars in our household and handed back a 128i which was on pcp finance The process was completed quickly and to my satisfaction
17 June 2026
Communication from April was excellent. Car was ready ahead of schedule and the whole process was stress free.
17 June 2026
Because Adrian on booking in was very helpful. During the service I think the ladies name is April kept me updated the the whole time.
17 June 2026
Brake fluid service charge is still very expensive. This is one of the main reasons people avoid the dealership. Receptionist was polite and the staff were welcoming
17 June 2026
Efficient and polite service
16 June 2026
Vehicle was fixed and returned within the given time frame
16 June 2026
Although the cost was rather high, the service was excellent.
16 June 2026
Fast efficient service
15 June 2026
Very attentive and helpful staff supporting an efficient process.
15 June 2026
Seemless
15 June 2026
Staff are very polite, professional and helpful.
15 June 2026
Quick friendly efficient
15 June 2026
Receptionists don't listen to information & instructions
15 June 2026
My son deals with my car and takes it into garage for me as he works @ Snows BMW.
15 June 2026
We were very pleased with the vehicle service and friendly reception staff. However we do feel there is a staff shortage within this Portsmouth bmw centre and felt sad that some of the people we had dealt with when purchasing our new car had left.
14 June 2026
Always excellent
14 June 2026
From start to finish, all staff members were kind and courteous
14 June 2026
Dealt with issue quickly and kept me up to date
14 June 2026
From all the team, nothing was too much trouble.
14 June 2026
Car service was good. However had to wait 30 mins when I arrived to collect my car.
14 June 2026
Customer care and attention to detail
13 June 2026
Excellent service
13 June 2026
Excellent professional service as always and always know the job will be right and carried out efficiently and correctly.
11 June 2026
Efficient and timely.
11 June 2026
First class service as usual
11 June 2026
Vehicle recovered to Snows with Air Suspension failure, told on phone would be 10 days before it could be looked at. Repaired same day. But paying bill was problematic and in the end had to use 'Bumper' to pay and be able to get car back.
10 June 2026
Service and mot all done Friendly staff Picked up car all washed and cleaned ready to go
10 June 2026
Good service from Snows. Why did it take six months from the BMW notification of the fault in November 2025 and the strong warnings of fire and parking near buildings before the replacement starter motor fitting at the end of May 2026?
10 June 2026
Everything as planned
FIND Snows Portsmouth BMW
Address
- BMW House, Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 02392 657500
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
Address
- BMW House, Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02392 657500
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
Address
- BMW House, Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon:08:00 - 17:00
- Tue:08:00 - 18:00
- Wed:08:00 - 18:00
- Thu:08:00 - 18:00
- Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02392 657500
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
Address
- BMW House, Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02392 657500
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
28 August 2026
Aiden the sales representative was an absolute breathe of fresh air. His manner knowledge and approach to us as a customer was faultless. Harley was also fantastic and gave us some very good advice with regards to the financial aspect of the purchase