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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
561 ratings and 283 comments received in the last 90 days.
06 January 2025
Joel Downham was outstanding
04 January 2025
Excellent service received throughout, from my initial email through to delivery of my new car. Very courteous and professional staff, all queries and correspondence dealt with quickly. Really pleased with my experiences so far.
01 January 2025
Excellent service from Joel. Good advice and easy to do business with.
01 January 2025
No problems at all with Snows Portsmouth staff.
28 December 2024
Went above and beyond to make it an easy and enjoyable experience
28 December 2024
Excellent customer service
26 December 2024
Tani was attentive and very knowledgable and provided excellent customer service.
26 December 2024
Overall happy with the experience.Joel found the car I wanted, got a good deal. I was kept informed about the delivery, etc. On the day of delivery, Joel went through some of the basics- lots to take in!. I would definitely recommend BMW .
25 December 2024
Good overall explanation of the car being purchased by the dealership. Less though with BMW for making backward changes to the x5 hybrid that are a real step backward.
20 December 2024
Joel Always goes out of his way to deliver excellent customer service. Beyond what other car salesmen would do. I have bought both my new BMW cars from him. I have a busy high profile demanding job so I bought both cars from videos and his advise.
20 December 2024
Quick and easy hand over
15 December 2024
There were a few delays with the delivery of the car.
13 December 2024
Very professional service , everything was as I hoped
11 December 2024
Very professional, helpful and I've bought a great car
04 December 2024
Unfortunately I could not pick my car up early in the day as when it was being cleaned they found a deep scratch and it had to be before I could have it so had to pick it up at5pm
26 November 2024
Unfortunately due to another sales person having to take over my purchase, there was a slight slip up that made the day before picking my vehicle up very stressful. But other than that I was satisfied.
25 November 2024
Good service with providing details product specification.
06 November 2024
All employees treat three customers with the upmost respect and make you feel wanted and valued
02 November 2024
Aiden was full of life and his experience with product was second to none. His tenacity throughout the sale was what would be expected with BMW. Harley the team leader also played a massive part when Aiden was away training.
02 November 2024
Staff were very helpful and friendly.
30 October 2024
Very professional and friendly service. I was kept updated throughout the whole process
22 October 2024
Attentive from Lewis and David. Top service
09 January 2025
Staff friendly and response. Use of office whilst eaiting
08 January 2025
Not happy that I was quoted a very high price for replacement tyres. I did research on line and found them significantly cheaper. I was then re quoted at a lower price. Why wasn't I offered this to start with?
07 January 2025
I would have given 5 stars but when i picked up the vehicle it hadn't been cleaned. To be fair the person dealing with me went out to check as it said on the system it had been done. He apologised and has offered a full valet on my next visit free
05 January 2025
Satisfied
05 January 2025
Efficient friendly service
04 January 2025
Car fixed whilst I waited.
02 January 2025
Apart from the replacement of the EGS system the mechanics did a full diagnostic on the vehicle and provided me with recommendations to fix issues they picked up and offered me a discount £100. The receptionists were really professional too.
01 January 2025
Just took the whole day which seemed excessive.
01 January 2025
My car was low loaded in as I was told not to drive it..i had to contact Snow's BMW for an initial update..I thought they would have called me initially but once contact read made the service levels were good.
31 December 2024
Perfect arrangements, good feedback and pleasant staff.
30 December 2024
Excellent. Caroline was really helpful and friendly.
30 December 2024
Great service. However I mentioned a juddering on breaking prior to my service and MOT. After having new tyres, breaks, discs and alignment with a cost of over £2000. I still have the juddering, I will call Snows on my return to Portsmouth on the 3rd
30 December 2024
Resolved issue while I waited
29 December 2024
Difficulty booking.
29 December 2024
Great customer service
29 December 2024
The MOT services were delivered and car cleaned nicely in and out. Very good service
29 December 2024
Snows did a great job of the recall and the alignment, car handles much better since e the repair and I'm very satisfied with the work done. I appreciate it especially with an mot upcoming and the winter months setting in. Thanks team.
29 December 2024
Although the staff were great, I was told the car would be cleaned inside and out. The outside was cleaned, the inside was barely cleaned. A very light vacuum at best.
28 December 2024
Excellent
28 December 2024
Service advisor was excellent. The repair time was as promised (I waited). The quality of the car cleaning was not great. The technician did not report damage to the front tyre wall on the report. This may have been because the car was quite dirty.
27 December 2024
Beautifully clean car, have to take rest on trust
27 December 2024
It was handled brilliantly
25 December 2024
When I called to book the appointment, the girl
25 December 2024
perfect service from start to finish
25 December 2024
The reason I use Snow's is my BMW is kept in tip top condition
25 December 2024
Very informative video for free inspection
24 December 2024
Disappointed to find my car still dirty when collecting despite requesting a complementary car wash when dropping the vehicle off. However Sarah saved the day by getting it sorted, I just didn't expect this sort of inconvenience picking up the car.
24 December 2024
They looked at the car and sorted it - very professional and efficient
24 December 2024
Initially when my car broke down, I rang the service department booking section and the agent on the phone, Evie Kodom, could not have done more to help me and even gave me her appointment two days later to get my car in.
24 December 2024
Friendly staff but wasn't happy with the cost.
23 December 2024
Just down from top marks as the fix I wanted done wasn't able to be done on the day you had the car for the whole day.
22 December 2024
The while you wait option is great, specially with the office space you have where one can work
21 December 2024
Very professional
20 December 2024
Check in was easy and staff were courteous. Gary was communicative and excellent.
19 December 2024
Very polite people
19 December 2024
Very helpful friendly staff. Very happy
18 December 2024
Perfect
18 December 2024
Just great.
18 December 2024
Service was very efficient.
17 December 2024
A small job costing less than £10 wasn't done - I'd requested someone call me if any extra work needed to be done and this didn't happen. Also I paid for the winter check up which I thought would check for screen wash and it was left almost empty.
17 December 2024
Excellent throughout from booking the service to completion. Loan car was very good. I asked if the service ciuld be completed earlier than estimated as i wished to avoid rush hourvtraffic going home and was completed 2 hours earlier thsn estimated.
17 December 2024
It was a recall but I was very pleased with the service I received
17 December 2024
Only minor issue was despite dropping off at 8:15 wasn't ready for pickup till 6
17 December 2024
The Snows colleagues are polite and efficient.
17 December 2024
Was told after my car went in for safety recall/service, i would have a complimentary car clean, which unfortunately didn't happen. Car was still dirty as when I left it there in the morning.
17 December 2024
Poor communication and just hassle to get done what I wanted. Brought a car with what I was told had full bmw service history but snows wiped it all off.
16 December 2024
Helpful staff
16 December 2024
Polite
16 December 2024
Always helpful, accurate with what is happening with my vehicle and always deliver
16 December 2024
As above
16 December 2024
Friendly, polite & professional
15 December 2024
Very pleased overall excellent
15 December 2024
Car came back very clean.
14 December 2024
Its always a great experience bringing in my car to be serviced I always feel looked after.
14 December 2024
Over charge for the work they do , If they concentrated on customer and quality of work they do , Instead of the customer, over paying for front of house staff , sat there , doing nothing, And an over extravagant show room
14 December 2024
No comments
14 December 2024
Jobs done.
14 December 2024
Snows BMW is a fantastic centre
14 December 2024
Great service and pleasant overall experience
13 December 2024
Some mistakes were made but they were corrected without too much stress
13 December 2024
I was satisfied with the service provided.
12 December 2024
Only a mot. It was all good.
11 December 2024
There was quite a delay whilst they finished working on the car but I was content to wait.
11 December 2024
Another excellent visit
11 December 2024
have used Snows Portsmouth for 15 years. Always good.
11 December 2024
Professional
11 December 2024
Only let down by the 20 minute wait to see a service advisor when collecting our car
11 December 2024
Friendly people, good aervice.
11 December 2024
Good service and polite, professional approach from staff
10 December 2024
Very helpful
10 December 2024
From start to finish always a good experience
10 December 2024
Good choice of dates for the airbag replacement
10 December 2024
Nice staff
09 December 2024
Everyone is so nice , and we really trust their advice.
09 December 2024
Excellent service & staff very helpful
09 December 2024
Seamless
09 December 2024
great wash and clean of a very dirty car, much appreciated and I let the service team know.
08 December 2024
Very efficient and good customer service
08 December 2024
Pre booked on website, then easy booking in on arrival. Sent video of car examination, then service assistant talked through work done. Good waiting area, coffee, tea, water and soft drinks available. Alternative waiting area was cold as near to door
08 December 2024
Very good as usual.
08 December 2024
Excellent service and interaction with Gary who took care of the booking from my wife.
08 December 2024
They were prompt when I need them to carry out work and understood the sense of urgency required.
08 December 2024
No complaints.
05 December 2024
Good customer service and information. Service undertaken within advised time enabling me to work from customer waiting room.
05 December 2024
Check in and check out process is unecessarily drawn out and time consuming.
05 December 2024
Service plan now in place & can forget about it till the next service
04 December 2024
Sarah and Mark have gone above and beyond. They were both very respectful and I didn't feel like I was being spoken to like I was stupid because I'm a woman, which I have felt on many occasions at different garages. So thank you
04 December 2024
Snows BMW went out of their way to fix my car in the shortest possible timeframe. End to end all areas of the business went above and beyond to provide a fantastic customer experience.
04 December 2024
As ever; friendly staff, efficient service and a car serviced within the time period stated at check in.
03 December 2024
As expected just delayed. Strange to be asked to turn up when at its most busiest, asked why I was parked where I was (no other spaces) without any explanation. Awkward being able to swap car seats
03 December 2024
Friendly and professional, fully satisfied with the work carried out
03 December 2024
Overall great service, communication good just a little slow with updates
02 December 2024
Cancelled initial booking. 15 minute wait at drop off. Easy loan car process, washed car during work
02 December 2024
Mot done car cleaned great service .
02 December 2024
Excellent
02 December 2024
been using snows for a few years now and the service is always top notch
02 December 2024
Was an easy experience at a fixed price done on time and with good service.
02 December 2024
Seamless throughout and April kept me updated and was always on hand to answer any queries I had from start to finish, excellent service
02 December 2024
Pleased the car could be picked up and returned, by the garage saving me time and effort. I was surprised that the service was needed ahead of my given service schedule and slightly confused by the report. This confusion was sorted by phoning Snows
02 December 2024
Car was in for recall. Work done in the time expected and to the quality level.
02 December 2024
No issues
01 December 2024
I found them to be very friendly and helpful - the staff seem to go a step beyond just providing a service to making it a pleasure to be there
01 December 2024
Everything worked out well
01 December 2024
Responded quickly and efficiently.
01 December 2024
Always been satisfied with previous visits
30 November 2024
Kept informed all the way regarding the work
30 November 2024
Extremely satisfied, I know that I can trust Snow's Portsmouth to carry out my cars service professionally and at a reasonable cost.
30 November 2024
If I wasn't satisfied I wouldn't keep going back
29 November 2024
Prompt polite service!
29 November 2024
Garry was extremely helpful and managed a fast turnaround
28 November 2024
Customer service given by Paul was first class and much appreciated.
28 November 2024
Very friendly, easy and excellent coffee machine.
28 November 2024
Dispute about paying for replacement tyre which was damaged when purchased the vehicle. Otherwise service good.
27 November 2024
Overall, I think Portsmouth's service is great, but I was a bit disappointed with the timing. I had to wait all day until 5:30 PM to get my car back. When I finally received it, I noticed a mark of black oil on my wool coat and car mat.
27 November 2024
Very happy. The service team were very accommodating
27 November 2024
Paul kept me informed re the progress. He had the added problem of dealing with the warranty company.
26 November 2024
The time was very good, not too long waiting
26 November 2024
Had to explain myself 3 times, a lady left early before checking me in
26 November 2024
As this is my second car and I consequently do a low mileage, I did not want to follow the normal service interval or the full service content. Snows were able to accommodate exactly what I required. Excellent service.
26 November 2024
All interactions went smoothly.
25 November 2024
I bought the car from Snow's I have had exceptional service from them and I choose to drive past other BMW dealers who have not delivered the same quality of service to me in the past
25 November 2024
The booking was convenient for me. The drop off was easy and collection was earlier than I'd guessed although the BMW representative gave me an accurate time for completion. I assumed it would be longer so was delighted at the efficient service.
25 November 2024
From booking to collection all good
25 November 2024
Kept up to date on progress
25 November 2024
The service experience met expectations. Communication throughout was good.
24 November 2024
All work was completed as expected
24 November 2024
My car was appraised and video taken of areas that are about to need attention The car was returned clean and waiting for me outside the reception area. Where my service agent April Berryman handed me my keys and wished me well
24 November 2024
Informative and communicated any issue really well.
24 November 2024
The best customer care.
24 November 2024
Polite, helpful and easy to book
24 November 2024
Steve Churchill, Hannah and Sarah are top class. A credit to snows and bmw.
24 November 2024
Service was very good but Mrs found the parking experience at drop off stressful due to the limited space to manoeuvre. Would prefer a drop off area and then some else moves the car to wherever. This alone might cause her to take car somewhere else.
24 November 2024
Short wait for job to be completed with complementary coffee.
23 November 2024
Completely satisfied with the customer service provided by Snows BMW Portsmouth, from start to finish, you do feel like a valued customer from the service they provide.
23 November 2024
Always do a good job
23 November 2024
Very good service experience with the car also being cleaned which is appreciated. Hi
23 November 2024
Just can not believe how rude April was, this spoiled our experience.
22 November 2024
They have always been happy to help and try to do the job as soon as they can to a high quality
21 November 2024
When I got there they informed me that the job would only take 45 mins or so and that instead of taking the loan car and coming back later I could in fact just wait and they'd do the job straight away, saved £25 on the loan car and got me away quick.
21 November 2024
Mainly due to helpfulness of staff.
21 November 2024
Very satisfied
21 November 2024
The car was in for a recall and the work was done efficiently and quickly
20 November 2024
Great service and prompt work carried out on a high priority and potentially dangerous fault.
20 November 2024
If they could bring back car collection/delivery for services would be 5 star
20 November 2024
Excellent
20 November 2024
excellent service
19 November 2024
Efficient and friendly staff
19 November 2024
Contactless checkout was not available despite being booked
19 November 2024
The quote I received earlier wasn't what I actually paid because one staff priced me for a different part which was not for my car. I didn't budget for this.
19 November 2024
Who give you my contact details
19 November 2024
Faultless service including getting me booked in for some additional issues.
18 November 2024
Quite happy with it.
18 November 2024
Snows are consistently top notch providing a good, solid service.
18 November 2024
My car was serviced and car wash failed to wash my roof twice even though I told BMW.
18 November 2024
Communication could have been better as work expected not completely carried out but appreciate Leaseplan had an impact on this
18 November 2024
I feel that I wea generally well looked after by all staff.
18 November 2024
Both front desk support and service team were polite and provided me appropriate advice
18 November 2024
Finished and job was complete
18 November 2024
customer service was excellent
18 November 2024
Fitted in quickly and carried out efficiently
18 November 2024
Very satisfying going there
18 November 2024
The car computer has not been updated and I am still getting service due warning come up.
18 November 2024
I have one niggle and that is, when looking at the vehicle status you can see there is an oil change required in January 2025. As my car was already in for service I would have thought they would hve done the oil change as well or mentioned it to me.
18 November 2024
Till know they've been very helpful with my problems.
17 November 2024
Very friendly staff
17 November 2024
Excellent service following our recall.
17 November 2024
Excellent customer service , very polite and professional.
17 November 2024
The service was excellent. Garry, our service manager, was fantastic as he has been in the past. Polite, professional and a nice chap!
17 November 2024
Quick and easy drop off and pick up. Clear service suggestions and updates.
17 November 2024
They do not give the correct information when purchasing a vehicle. I was told my warranty would cover everything for the first year!
16 November 2024
Awesome
15 November 2024
Sarah kept us informed of the work that was required, which was completed by the time that she said it would be. However, I had asked for the car to be ready by 3:15pm but no one informed me that it would not be possible due to the extra work needed.
15 November 2024
Went back for a recall so didn't have much interaction with them
14 November 2024
Friendly staff and was able to drop the car in the night before
14 November 2024
Very helpful and polite and explanation of the service
14 November 2024
Very easy,and good customer service support.
13 November 2024
All good. Efficient and timely
13 November 2024
Very informative
13 November 2024
Good communication
13 November 2024
Very friendly and helpful
12 November 2024
Nothing to complain about!
12 November 2024
Helpful everything explained
12 November 2024
Excellent service over all. The only one thing I would comment on is sometimes they do not seem to reply to call back voicemails.
11 November 2024
Hassle free experience.
11 November 2024
The man dealing with me was very helpful
11 November 2024
Great staff
11 November 2024
Very good service
11 November 2024
Service was quick, got lots of work done while I waited, nice coffee and great staff.
11 November 2024
Friendly staff
10 November 2024
I messed up my timings with the booking but the team were able to accommodate me and were really helpful throughout.
10 November 2024
They do a great job every time.
09 November 2024
Service desk very helpful...from arranging dates and going the extra mile , especially Mark with pickup and drop off ...really helped as we are elders . Supplying and fitting of replacements tyres at short notice saved us a second visit thank you.
07 November 2024
Snows did the recall and my rear brake pads in the same day ( not scheduled ) and washed the car and hoovered inside !
07 November 2024
Completely Satisfied
07 November 2024
Good all round service.
06 November 2024
The video run through is always very useful. My BMW APP states my front tyres are over the pressure limit so this is possibly incorrect and at odds with the winter health check that was completed.
06 November 2024
Professional and all staffs are friendly.
05 November 2024
As part of your service I was offered a free car wash, upon collecting my car it appeared that my car had not been washed..not a big deal but this shouldn't be offered if it's not going to get done
05 November 2024
Fast efficient and ran through everything
05 November 2024
Always had a great service
05 November 2024
appointment made witihin 24 hours. V helpful serviced adviser. They dealt with tire insurance paperwork
05 November 2024
Easy service to use
05 November 2024
Always room for improvement
05 November 2024
Auto check-in didn't work and took a little while to be able to book in car Car didn't have the complimentary clean
05 November 2024
Good responsive customer service. Able to contact service representative and they know what to do on the car unlike Partridge BMW
05 November 2024
All was good and what I would expect from Snows.
04 November 2024
Everything was done promptly and to the expected high standard. Can not think of anything negative to say at all.
04 November 2024
Great customer service
04 November 2024
Quick efficient service, coffee OK too!
04 November 2024
Awful service
04 November 2024
Job was finished to great standard. Not really given a clear time after asking, had to call later on myself but overall happy.
03 November 2024
Service work is still ongoing but Snows exceeded my expectations.
03 November 2024
Quick service and timely updates on work needed and when completed.
03 November 2024
You did exactly what the car was recalled for
03 November 2024
Great customer service
01 November 2024
First time i've used Snows and I came away happy with their service
31 October 2024
Good outcome
31 October 2024
Very happy with everything however having been to service twice in 2 months surprised to get low engine oil warning yesterday down to minimum surely this is checked!
31 October 2024
Refreshing
31 October 2024
A long history of issues with their attitude since owning the car. Supply and fit of new tyres being the latest in a long line of issues
30 October 2024
I was very satisfied with my service experience at Snows Portsmouth. The staff was professional and attentive, ensuring my car was serviced efficiently and thoroughly.
30 October 2024
Had money stolen from my car
30 October 2024
It reflects how I feel about the service provided.
30 October 2024
Very pleasant experience both at reception, update on the health check via video and early completion of recall work.
29 October 2024
The people at this facility to be welcoming and helpful. From the the man in the parking area, who was expectiing both the car registration & my name. He pointed out where to park. The receptionist who helped me with logging in.
29 October 2024
See above.
29 October 2024
Great service from all the friendly helpful staff.
29 October 2024
So difficult to get through to Service dept on phone. I Requested text(s) to keep me well informed about service likly completion time (so could plan journey back in to collect) not met.
28 October 2024
Service was completed to my statisfaction
28 October 2024
Car was not thoroughly cleaned but otherwise everything was excellent
28 October 2024
I was treated with the utmost courtesy and respect. Allowed to quietly continue with my work while waiting for my car. Staff were friendly and informative. It was so stress free.
28 October 2024
Work appears to have been performed as requested / promised.
27 October 2024
Excellent customer service, extremely kind attentive staff, comfortable waiting area and good coffee. My car was returned to me inside the stated time.
26 October 2024
They had some vehicles there that I would look at getting in the future and although a very busy service centre they were on the ball with all aspects
26 October 2024
Made a good job
26 October 2024
The fault / repair was carried out in a timely manner good communication and the outcome that I expected.
26 October 2024
Jason was brilliant, kept me updated all day and let me leave my vehicle over night as I was unable to collect it!
26 October 2024
The mechanic said that the oil leak around the engine is just oil spill so I had to call and ask him to look again, as the car was losing oil.
25 October 2024
It all went very smoothly
24 October 2024
Helpful, quick and easy to drop off and collect, just what's needed,
23 October 2024
Now everything is as it should of been 10 weeks ago.
23 October 2024
The Canadian guy would looked after me when I came to pick my car up was very professional but also very likeable unlike a lot of other after service people I have dealt with
23 October 2024
did what I asked
23 October 2024
No problems at all.
21 October 2024
The wrong problem was diagnosed. After £3500 spent to 'fix' the issue, the same thing happened less than 2 miles of leaving the garage. Huge battle to get them to fix issue without having to pay further.
21 October 2024
Brilliant service from start to finish. BMW Snows Portsmouth, specifically Paul, went above and beyond to ensure I had a suitable loan car as requested. Kept informed and was treated like royalty.
21 October 2024
Hopefully all ok but still to use the park assist as yet.
21 October 2024
Sarah, Jason and the team were great
21 October 2024
Very friendly, informative and proactive staff/service
21 October 2024
Completed the EGR Recall work on time
21 October 2024
It all happened as I would hope.
21 October 2024
Expert advice given
20 October 2024
You feel your vehicle is in good hands and taken care of.
20 October 2024
Very informative from booking to lead up to my car going in for service.
20 October 2024
Brilliant customer care
20 October 2024
I haven't yet tried to drive my car but it does look very clean.
20 October 2024
Snows really went out of their way to make me feel comfortable and find me a space to work during my appointment. I was very grateful to all the staff even those who had no reason to interact with me, still made the effort to be friendly and help!
19 October 2024
Excellent service from snows
19 October 2024
Good service staff helpful
19 October 2024
A little concerned that the new rear tyres recommended were the wrong size, quoted for front tyres which are a different size.
07 January 2025
Outright lied to me