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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
521 ratings and 284 comments received in the last 90 days.
06 February 2025
The Sales representative Mr Neil MaGrath went above and beyond to set up the purchase and delivery. Excellent service from start to finish.
05 February 2025
Alex and nimi were great
04 February 2025
Customer service by Alex was exemplary, nothing was too much trouble.
30 January 2025
Excellent service from Snows BMW in Portsmouth. Neil Magrath is an absolute pleasure to deal with and always provides fantastic customer service.
23 January 2025
Very satisfied, very professional and helpful team, always with a smile, at Snows Portsmouth.
22 January 2025
Friendly and extremely helpful, not remotely pushy.
22 January 2025
Only criticism is that I get no response to my emails from your sales team. I asked for the 5 day bmw insurance, but after driving the car home I realised I was never given and documentation for the insurance or was I asked for my driving licence.
21 January 2025
Everything was done to our satisfaction
21 January 2025
Everything went so smoothly
17 January 2025
Kept updated through out the delivery process and Lewis was very helpful at all stages
16 January 2025
Explained all the forms, documents and their purpose. New car was ready for collection in just over a week and on collection a full demo was given.
07 January 2025
Outright lied to me
06 January 2025
Joel Downham was outstanding
04 January 2025
Excellent service received throughout, from my initial email through to delivery of my new car. Very courteous and professional staff, all queries and correspondence dealt with quickly. Really pleased with my experiences so far.
01 January 2025
No problems at all with Snows Portsmouth staff.
01 January 2025
Excellent service from Joel. Good advice and easy to do business with.
28 December 2024
Went above and beyond to make it an easy and enjoyable experience
28 December 2024
Excellent customer service
26 December 2024
Overall happy with the experience.Joel found the car I wanted, got a good deal. I was kept informed about the delivery, etc. On the day of delivery, Joel went through some of the basics- lots to take in!. I would definitely recommend BMW .
26 December 2024
Tani was attentive and very knowledgable and provided excellent customer service.
25 December 2024
Good overall explanation of the car being purchased by the dealership. Less though with BMW for making backward changes to the x5 hybrid that are a real step backward.
20 December 2024
Joel Always goes out of his way to deliver excellent customer service. Beyond what other car salesmen would do. I have bought both my new BMW cars from him. I have a busy high profile demanding job so I bought both cars from videos and his advise.
20 December 2024
Quick and easy hand over
15 December 2024
There were a few delays with the delivery of the car.
13 December 2024
Very professional service , everything was as I hoped
11 December 2024
Very professional, helpful and I've bought a great car
04 December 2024
Unfortunately I could not pick my car up early in the day as when it was being cleaned they found a deep scratch and it had to be before I could have it so had to pick it up at5pm
26 November 2024
Unfortunately due to another sales person having to take over my purchase, there was a slight slip up that made the day before picking my vehicle up very stressful. But other than that I was satisfied.
25 November 2024
Good service with providing details product specification.
11 February 2025
Oil was changed and the Staff on site were very professional.
11 February 2025
Longer wait than expected to collect car. Technician had adjusted settings in the car. dash display preferences had been changed. For fitting a dash cam this was not necessary.
11 February 2025
They were extremely welcoming , friendly, professional The two men outside moving cars were so happy and couldn't do more to help.. the manger was very good and helpful helping me with my daughters car seats and needs I had that day
11 February 2025
Slow to answer the phone especially on Saturday mornings
11 February 2025
Ease of dealing with Snows and car runs like a dream
11 February 2025
The workmanship relating to the car seems good; the supporting administration needs attention.
11 February 2025
My only concern was the length of the delay. I was adked if i wanted a new tyre and although i agreed immediately, I waited too long for the tyre to be fitted and the MOT to be re-done ! However, thank you for washing the car so well.
10 February 2025
Very polite and professional
10 February 2025
Very friendly & professional, always feel very appreciated
10 February 2025
Hassle free, friendly service experience
10 February 2025
First class
10 February 2025
Car was done on time and advised when to collect
10 February 2025
Service was completed to a high standard as always. Staff are polite and kept me updated.
10 February 2025
Very good communication and service completed in the timescale given.
10 February 2025
Great customer service. I waited onsite and was privided a quiet space and wifi to allow me to work whilst waiting. Quick, efficient and polite.
09 February 2025
Always easy.
09 February 2025
Becouse of very professional service.
08 February 2025
See above
08 February 2025
Very difficult to park due to limited spaces and whole area very busy.
08 February 2025
Very they hopefully have sorted the problem out with my car.
08 February 2025
As above
05 February 2025
Worst service ever They don't have a clue about bmw I won't use again
05 February 2025
Everyone in the team was helpful and efficient and helped me an issue with my 1-series. Southampton Partridge is closer but they are inefficient, make so many errors and generally seem useless. Snows are a totally different experience
04 February 2025
Quick and easy
04 February 2025
The recall issue was fixed very efficiently. Only negative really is that the car needs to be there all day and you are not provided with a means to leave (like a courtesy car) that is not at your own expense.
04 February 2025
Communication by phone is difficult at times but personal contact is very good and helpful.
03 February 2025
Excellent all round
03 February 2025
Would have been 5 stars if they had hoovered the boot. Job was done really quickly and I was please with that. Then I opened the boot and it hadn't been hoovered and was quite disappointed.
03 February 2025
Very helpful and professional
03 February 2025
I needed by car ready for 2pm and they accommodated
03 February 2025
Good overall experience
02 February 2025
I've been a customer of Snows Portsmouth since 2014. They consistently offer the highest standards of service. In a word: Exemplary.
01 February 2025
All so simple great welcome great service from polite staff
01 February 2025
Had a wasted trip to collect the car. Told when I arrived the car wasn't ready as there was a technical issue. Advised to call beck the following day.
01 February 2025
MOT was completed in a timely and professional manner.
01 February 2025
On way to appointment for test drive of late model BMW X5 our BMW M50D broke down. Vehicle was recovered and taken to Snows workshop.The vehicle was worked on with minimum delay repaired and ready for collection within 48 hours.
30 January 2025
Paul pepper and April Berryman were fantastic
30 January 2025
Completed before the scheduled finish time and when I had a puncture on the em way back they were able to get me back in to replace the tyre
30 January 2025
I'm very happy with the service
29 January 2025
Car came back clean and healthy.
28 January 2025
Like the ease of the online pre-check in and key locker. Prompt service.
28 January 2025
Booking in the vechike was all by machine, nobody to help. The reception ladies just watch us trying to answer the questions on the machine. Even when we ask fir a tag to clip the 2 car keys together, they didnt even advise this wasnt needed.
27 January 2025
Service completed with no fuss in a professional and timely manner in a facility with an excellent waiting area. Staff friendly and welcoming very professional and knowledgeable.
27 January 2025
There is no longer any premium service offered by Snows/BMW. BMW used to be known for offering superior service to other brands, this is no longer the case. Customer waiting area is dull with basic facilities. There are never any while you wait opps.
27 January 2025
Again the service staff and the technician . All done in two hours.Bosh.
27 January 2025
Length of time you keep My car
27 January 2025
Jack and Paul's Customer service is top quality. Also the coffee is amazing
27 January 2025
Very friendly and professional team and the work carried out all looks good. Being able to book a slot is efficient for my time and probably also to Snows.
27 January 2025
Very good service / work.
27 January 2025
Great customer service
26 January 2025
Polite and helpful service from Sarah. The work was completed quicker than estimate time given and my vehicle was washed and cleaned inside.
26 January 2025
Very helpful, courteous and friendly staff. Good service
26 January 2025
The work was carried out as planned, on time and effectively with thanks to Master Technician Mr Paul Pepper.
25 January 2025
Attentive staff from reception to mechanic
25 January 2025
Car was returned on time clean and all work done very well
25 January 2025
The staff made you feel welcome
24 January 2025
Disappointed to be charged more than I was quoted with out being told before collecting my car
23 January 2025
The final bill was a bit eye watering but booking was easy, check in/out efficient and communication clear and timely during the service
23 January 2025
Great service
22 January 2025
Reception team at entry and the service team were brilliant
22 January 2025
My car was handed over to me unwashed. This is the second time this has happened. Only when i complained about this I was asked to wait 20 mins for my car to be washed. Am very disappointed with this level of service.
22 January 2025
Service was great
22 January 2025
Always helpful with advice when needed
21 January 2025
Apart from the rushed car wash though complimentary, wasn't properly cleaned.
21 January 2025
My only reservations are that it is embarrassingly difficult to manoeuvre around the car park, and on exiting I had to find a member of staff to escort me, secondly I purchased a Dash cam and got absolutely no instruction on how to use it.
21 January 2025
Well, the complimentary wash was not carried out. Why is it necessary to adjust the passenger seat position to low and laid back? Self check in is a bit un-necessary.
21 January 2025
No fault of snows just not happy with bmw service
20 January 2025
No issues and cost as ecxpected
20 January 2025
They look after my vehicle very well and keep me updated on progress
20 January 2025
efficient service
20 January 2025
I spent £700 + for a service , and I had to chase you on Friday afternoon at 04.30 to check if it was going to be ready to pick up !! The courtesy car I used and paid for ! Was dirty and unclean. This is not the standard I am used to ..
20 January 2025
N/A
19 January 2025
Job done. No need to return for the job to be finished as with other garages I could name & shame.
19 January 2025
excellent service (good video and commentry), prompt, nice loaner and sensible pricing
19 January 2025
They did what I asked in the time they suggested
18 January 2025
Diagnosed problem in a timely manner and quickly ordered parts
18 January 2025
Made welcome on arrival, day details explained and courtesy car available. Fitting of dash cam completed satisfactorily and call rec'd when the work was completed. Day ran smoothly.
18 January 2025
The one thing was they could not answer a different question.. whether fog lights from a 420 could be fitted
17 January 2025
I had to visit because the phones are not good
17 January 2025
My designated team member went above and beyond to help me get my phone working in the car without charging me extra. Jason I think. So kind and much appreciated. Builds trust as I have been oversold with you in the past.
16 January 2025
I feel Snows Portsmouth can be rude and if you are not dressed or seen to be of the higher class, then will not associate with you. I was looking at the cars outside and one sales person came out to see a car, never said hello and then went back in.
16 January 2025
Car delivered at 9:30 but not looked at until pm. Worked need to be done and so I had no car over weekend. Offer to reschedule but would still cause inconvenience. Either ask for car to come in later or look at it earlier.
15 January 2025
Excellent customer service
15 January 2025
Ok, it was for a recall, so all free of charge. My car was supposed to be washed, but wasn't
15 January 2025
The team fixed the car in the time allotted and left the car clean
15 January 2025
It was great as per usual. All things dealt with in a timely manner and kept appraised throughout the process by team members in all areas with a great job done by the engineers.
15 January 2025
Attention to detail on maintenance and engineering effort. Also commend Caroline Osborne whose friendly, empathetic manner contributed to a successful service & MOT.
14 January 2025
Really lovely personal service from everyone I dealt with - including getting the car parked when I arrived!
14 January 2025
Repair was done quickly with good communication
14 January 2025
The short video clip of safety related parts of the car is an interesting inclusion.
14 January 2025
Satisfied but the service took longer than expected. Will need a morning slot in future as Eastern Road traffic is difficult after 4 pm
14 January 2025
Couldnt be better.
13 January 2025
You always seem to push for extras to be done
13 January 2025
They carried out a thorough service, informed me regarding the condition of tyres, brakes and bonnet struts etc. The cost charged was exactly what was quoted. The car was also cleaned to show room condition.
13 January 2025
Snows are always helpful, but Caroline made a special effort to solve a problem for me.
13 January 2025
Very friendly
13 January 2025
Service & MOT completed to satisfaction but one item (digital ambient temperature reading on speedo) NOT fixed although was advised it had been. Almost £900 later a bit disappointing!
13 January 2025
Excellent service from the team.
12 January 2025
Best experience i've ever had with Snows to be honest. I thought it would be a nightmare getting my car in for a service AND borrow a car for the day so close to Christmas but the whole team were accomodating from start to finish.
12 January 2025
Ease of booking, good updates including video
10 January 2025
Job done in the time stated , staff seamed to be nice humans and not like the robots over at Mercedes ;)
10 January 2025
No idea - have not experienced Snows Portsmouth
10 January 2025
Efficient and reliable. Trustworthy.
09 January 2025
Staff friendly and response. Use of office whilst eaiting
08 January 2025
Not happy that I was quoted a very high price for replacement tyres. I did research on line and found them significantly cheaper. I was then re quoted at a lower price. Why wasn't I offered this to start with?
07 January 2025
I would have given 5 stars but when i picked up the vehicle it hadn't been cleaned. To be fair the person dealing with me went out to check as it said on the system it had been done. He apologised and has offered a full valet on my next visit free
05 January 2025
Efficient friendly service
05 January 2025
Satisfied
04 January 2025
Car fixed whilst I waited.
02 January 2025
Apart from the replacement of the EGS system the mechanics did a full diagnostic on the vehicle and provided me with recommendations to fix issues they picked up and offered me a discount £100. The receptionists were really professional too.
01 January 2025
My car was low loaded in as I was told not to drive it..i had to contact Snow's BMW for an initial update..I thought they would have called me initially but once contact read made the service levels were good.
01 January 2025
Just took the whole day which seemed excessive.
31 December 2024
Perfect arrangements, good feedback and pleasant staff.
30 December 2024
Resolved issue while I waited
30 December 2024
Great service. However I mentioned a juddering on breaking prior to my service and MOT. After having new tyres, breaks, discs and alignment with a cost of over £2000. I still have the juddering, I will call Snows on my return to Portsmouth on the 3rd
30 December 2024
Excellent. Caroline was really helpful and friendly.
29 December 2024
Difficulty booking.
29 December 2024
Snows did a great job of the recall and the alignment, car handles much better since e the repair and I'm very satisfied with the work done. I appreciate it especially with an mot upcoming and the winter months setting in. Thanks team.
29 December 2024
The MOT services were delivered and car cleaned nicely in and out. Very good service
29 December 2024
Although the staff were great, I was told the car would be cleaned inside and out. The outside was cleaned, the inside was barely cleaned. A very light vacuum at best.
29 December 2024
Great customer service
28 December 2024
Excellent
28 December 2024
Service advisor was excellent. The repair time was as promised (I waited). The quality of the car cleaning was not great. The technician did not report damage to the front tyre wall on the report. This may have been because the car was quite dirty.
27 December 2024
Beautifully clean car, have to take rest on trust
27 December 2024
It was handled brilliantly
25 December 2024
The reason I use Snow's is my BMW is kept in tip top condition
25 December 2024
Very informative video for free inspection
25 December 2024
When I called to book the appointment, the girl
25 December 2024
perfect service from start to finish
24 December 2024
Friendly staff but wasn't happy with the cost.
24 December 2024
Disappointed to find my car still dirty when collecting despite requesting a complementary car wash when dropping the vehicle off. However Sarah saved the day by getting it sorted, I just didn't expect this sort of inconvenience picking up the car.
24 December 2024
They looked at the car and sorted it - very professional and efficient
24 December 2024
Initially when my car broke down, I rang the service department booking section and the agent on the phone, Evie Kodom, could not have done more to help me and even gave me her appointment two days later to get my car in.
23 December 2024
Just down from top marks as the fix I wanted done wasn't able to be done on the day you had the car for the whole day.
22 December 2024
The while you wait option is great, specially with the office space you have where one can work
21 December 2024
Very professional
20 December 2024
Check in was easy and staff were courteous. Gary was communicative and excellent.
19 December 2024
Very polite people
19 December 2024
Very helpful friendly staff. Very happy
18 December 2024
Service was very efficient.
18 December 2024
Perfect
18 December 2024
Just great.
17 December 2024
Was told after my car went in for safety recall/service, i would have a complimentary car clean, which unfortunately didn't happen. Car was still dirty as when I left it there in the morning.
17 December 2024
Only minor issue was despite dropping off at 8:15 wasn't ready for pickup till 6
17 December 2024
Poor communication and just hassle to get done what I wanted. Brought a car with what I was told had full bmw service history but snows wiped it all off.
17 December 2024
The Snows colleagues are polite and efficient.
17 December 2024
A small job costing less than £10 wasn't done - I'd requested someone call me if any extra work needed to be done and this didn't happen. Also I paid for the winter check up which I thought would check for screen wash and it was left almost empty.
17 December 2024
Excellent throughout from booking the service to completion. Loan car was very good. I asked if the service ciuld be completed earlier than estimated as i wished to avoid rush hourvtraffic going home and was completed 2 hours earlier thsn estimated.
17 December 2024
It was a recall but I was very pleased with the service I received
16 December 2024
As above
16 December 2024
Polite
16 December 2024
Helpful staff
16 December 2024
Always helpful, accurate with what is happening with my vehicle and always deliver
16 December 2024
Friendly, polite & professional
15 December 2024
Car came back very clean.
15 December 2024
Very pleased overall excellent
14 December 2024
Snows BMW is a fantastic centre
14 December 2024
No comments
14 December 2024
Great service and pleasant overall experience
14 December 2024
Jobs done.
14 December 2024
Its always a great experience bringing in my car to be serviced I always feel looked after.
14 December 2024
Over charge for the work they do , If they concentrated on customer and quality of work they do , Instead of the customer, over paying for front of house staff , sat there , doing nothing, And an over extravagant show room
13 December 2024
I was satisfied with the service provided.
13 December 2024
Some mistakes were made but they were corrected without too much stress
12 December 2024
Only a mot. It was all good.
11 December 2024
There was quite a delay whilst they finished working on the car but I was content to wait.
11 December 2024
Another excellent visit
11 December 2024
have used Snows Portsmouth for 15 years. Always good.
11 December 2024
Professional
11 December 2024
Only let down by the 20 minute wait to see a service advisor when collecting our car
11 December 2024
Friendly people, good aervice.
11 December 2024
Good service and polite, professional approach from staff
10 December 2024
From start to finish always a good experience
10 December 2024
Good choice of dates for the airbag replacement
10 December 2024
Very helpful
10 December 2024
Nice staff
09 December 2024
Excellent service & staff very helpful
09 December 2024
Seamless
09 December 2024
great wash and clean of a very dirty car, much appreciated and I let the service team know.
09 December 2024
Everyone is so nice , and we really trust their advice.
08 December 2024
No complaints.
08 December 2024
Pre booked on website, then easy booking in on arrival. Sent video of car examination, then service assistant talked through work done. Good waiting area, coffee, tea, water and soft drinks available. Alternative waiting area was cold as near to door
08 December 2024
Very good as usual.
08 December 2024
Excellent service and interaction with Gary who took care of the booking from my wife.
08 December 2024
They were prompt when I need them to carry out work and understood the sense of urgency required.
08 December 2024
Very efficient and good customer service
05 December 2024
Service plan now in place & can forget about it till the next service
05 December 2024
Good customer service and information. Service undertaken within advised time enabling me to work from customer waiting room.
05 December 2024
Check in and check out process is unecessarily drawn out and time consuming.
04 December 2024
Snows BMW went out of their way to fix my car in the shortest possible timeframe. End to end all areas of the business went above and beyond to provide a fantastic customer experience.
04 December 2024
Sarah and Mark have gone above and beyond. They were both very respectful and I didn't feel like I was being spoken to like I was stupid because I'm a woman, which I have felt on many occasions at different garages. So thank you
04 December 2024
As ever; friendly staff, efficient service and a car serviced within the time period stated at check in.
03 December 2024
As expected just delayed. Strange to be asked to turn up when at its most busiest, asked why I was parked where I was (no other spaces) without any explanation. Awkward being able to swap car seats
03 December 2024
Overall great service, communication good just a little slow with updates
03 December 2024
Friendly and professional, fully satisfied with the work carried out
02 December 2024
Cancelled initial booking. 15 minute wait at drop off. Easy loan car process, washed car during work
02 December 2024
No issues
02 December 2024
Car was in for recall. Work done in the time expected and to the quality level.
02 December 2024
Pleased the car could be picked up and returned, by the garage saving me time and effort. I was surprised that the service was needed ahead of my given service schedule and slightly confused by the report. This confusion was sorted by phoning Snows
02 December 2024
Seamless throughout and April kept me updated and was always on hand to answer any queries I had from start to finish, excellent service
02 December 2024
Was an easy experience at a fixed price done on time and with good service.
02 December 2024
been using snows for a few years now and the service is always top notch
02 December 2024
Excellent
02 December 2024
Mot done car cleaned great service .
01 December 2024
I found them to be very friendly and helpful - the staff seem to go a step beyond just providing a service to making it a pleasure to be there
01 December 2024
Always been satisfied with previous visits
01 December 2024
Everything worked out well
01 December 2024
Responded quickly and efficiently.
30 November 2024
Kept informed all the way regarding the work
30 November 2024
Extremely satisfied, I know that I can trust Snow's Portsmouth to carry out my cars service professionally and at a reasonable cost.
30 November 2024
If I wasn't satisfied I wouldn't keep going back
29 November 2024
Garry was extremely helpful and managed a fast turnaround
29 November 2024
Prompt polite service!
28 November 2024
Dispute about paying for replacement tyre which was damaged when purchased the vehicle. Otherwise service good.
28 November 2024
Customer service given by Paul was first class and much appreciated.
28 November 2024
Very friendly, easy and excellent coffee machine.
27 November 2024
Very happy. The service team were very accommodating
27 November 2024
Paul kept me informed re the progress. He had the added problem of dealing with the warranty company.
27 November 2024
Overall, I think Portsmouth's service is great, but I was a bit disappointed with the timing. I had to wait all day until 5:30 PM to get my car back. When I finally received it, I noticed a mark of black oil on my wool coat and car mat.
26 November 2024
All interactions went smoothly.
26 November 2024
As this is my second car and I consequently do a low mileage, I did not want to follow the normal service interval or the full service content. Snows were able to accommodate exactly what I required. Excellent service.
26 November 2024
The time was very good, not too long waiting
26 November 2024
Had to explain myself 3 times, a lady left early before checking me in
25 November 2024
I bought the car from Snow's I have had exceptional service from them and I choose to drive past other BMW dealers who have not delivered the same quality of service to me in the past
25 November 2024
The service experience met expectations. Communication throughout was good.
25 November 2024
The booking was convenient for me. The drop off was easy and collection was earlier than I'd guessed although the BMW representative gave me an accurate time for completion. I assumed it would be longer so was delighted at the efficient service.
25 November 2024
From booking to collection all good
25 November 2024
Kept up to date on progress
24 November 2024
Steve Churchill, Hannah and Sarah are top class. A credit to snows and bmw.
24 November 2024
My car was appraised and video taken of areas that are about to need attention The car was returned clean and waiting for me outside the reception area. Where my service agent April Berryman handed me my keys and wished me well
24 November 2024
Informative and communicated any issue really well.
24 November 2024
All work was completed as expected
24 November 2024
Polite, helpful and easy to book
24 November 2024
Service was very good but Mrs found the parking experience at drop off stressful due to the limited space to manoeuvre. Would prefer a drop off area and then some else moves the car to wherever. This alone might cause her to take car somewhere else.
24 November 2024
Short wait for job to be completed with complementary coffee.
24 November 2024
The best customer care.
23 November 2024
Just can not believe how rude April was, this spoiled our experience.
23 November 2024
Always do a good job
23 November 2024
Very good service experience with the car also being cleaned which is appreciated. Hi
23 November 2024
Completely satisfied with the customer service provided by Snows BMW Portsmouth, from start to finish, you do feel like a valued customer from the service they provide.
22 November 2024
They have always been happy to help and try to do the job as soon as they can to a high quality
21 November 2024
The car was in for a recall and the work was done efficiently and quickly
21 November 2024
Mainly due to helpfulness of staff.
21 November 2024
When I got there they informed me that the job would only take 45 mins or so and that instead of taking the loan car and coming back later I could in fact just wait and they'd do the job straight away, saved £25 on the loan car and got me away quick.
21 November 2024
Very satisfied
20 November 2024
If they could bring back car collection/delivery for services would be 5 star
20 November 2024
Excellent
20 November 2024
excellent service
20 November 2024
Great service and prompt work carried out on a high priority and potentially dangerous fault.
19 November 2024
Faultless service including getting me booked in for some additional issues.
19 November 2024
Who give you my contact details
19 November 2024
The quote I received earlier wasn't what I actually paid because one staff priced me for a different part which was not for my car. I didn't budget for this.
19 November 2024
Efficient and friendly staff
19 November 2024
Contactless checkout was not available despite being booked
11 February 2025
See above