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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Craig Lacey

Sales Manager
  • Years at the dealership 1
  • Department Sales

Thomas Snell

Corporate Manager
  • Years at the dealership 3
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 8
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 12
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The job got done under warranty but not without problems and delays that caused me a fair bit on inconvenience.

Service

They knew I had an appointment and I was booked in immediately and the service on my car took the time they stated it would.

Service

Booking appt took about 30 mins. Wait of 2 months for the next appointment. I was told when booking that it would take too long for me to wait, but when booking in I was asked if i wanted to wait, and it took a little over an hour, inconvenient.

Service

AlwYs get value for money

Service

It was a very easy experience Delivered in the stated time

Service

Have used snows for over 8 years always done a good job

Service

The recall was dealt with and all staff were polite and helpful

Service

I was kept informed, and looked after perfectly on my visit, Lorraine is a huge credit to your business.

Service

Good experience.

Service

Efficient operation. Friendly service. Good facilities such as wifi and free coffee

Service

Did what they had to & kept me informed

Service

Booked service 1 month prior, no c/car. Told 4.30 pm car was needed over night as part needed replacing. Next evening, told at 4.30 not finished. No way of getting home. After 1 hour car provided. Next day told not ready. 10 mins later told it was!

Service

Services provided excellent Booking service disappointed in having to wait 6 weeks after several telephone calls eventually brought service forward by 2 weeks

Service

Excellent service

Service

I was kept informed of everything from cost of repair, how long it would take and when my car would be returned. Excellent friendly service.

Service

The service was carried out to the standard I would expect.

Service

3 months lead time for an appointment is too long. Also, the conditions for the courtesy car are more typical of dodgy rent a car companies: e.g. fuel policy and excess for damage.

Service

I needed a last minute service booking and they fit me in and provided a courtesy car which meant I could still get on with my day. Met with a smile by the car park staff and then at the reception and then with my service assistant.

Service

Excellent

Service

It's a busy place... So satisfied...

Service

Wasn't offered a drink while waiting. Was called over by someone sat at their desk. Car wasn't cleaned properly while in for a service. Big patches of dirt missed on the wheels and bodywork, rushed. £302 for a basic service is a ridiculous price.

Service

no problems, dealt with efficiently and to time. thanks

Service

Easy to book, staff kept me informed of progress and work completed early

Service

Would have been completely satisfied except that upon arrival at 9.30 which was the appointment given to me on booking - I was told my appointment was later (I think 10.45) Neither reminder emails or sms show appointment time - needs improvement.

Service

Although they carried out the work as requested ,the loan car situation caused me a lot of problems.

Service

Fully informed and again exceptional service as always

Service

Service completed to my satisfaction.

Service

Richard Holland who was dealing with my car was a pleasure to deal with. Friendly, knowledgeable, and answered any questions I had to ask. On collecting the car was offered a complementary coffee whilst the paperwork was being finished off.

Service

The car servicing is always excellent with no problems experienced afterwards

Service

Same as above

Service

Well how would you feel about my experience.

Service

The service of the staff in there was very friendly, however I was disappointed with the level of cleaning they did on my car, after the service. I believe they rushed it as it was Saturday afternoon.

Service

The car's issue is still unresolved

Service

They completed all the jobs requested in a timely manner and notified me as soon as the car was ready to go.

Service

Very professional service

Service

After the service it took me over an hour to re-establish all the settings in the car. All radio channels had disappeared, as had seat settings, map/nav settings, sport display settings, etc. It would have been easier for me to change the oil.

Service

Very helpful

Service

You would think when your spending £400 for an oil service you would get your car cleaned free. Toyota offer this for services half the cost.

Service

They have listened and tried to help

Service

They completed part of my service package early to save me having to return in a few weeks time. I also asked for them to complete the service by 2pm which they kindly did.

Service

Friendly and let me know what was happening

Service

I was offered an appointment over a month away for a warranty fault. I had to speak directly to the service manager to resolve.

Service

A totally professional Company. Service carried out in excellent time and in excellent surroundings

Service

was very good and they cleaned my car after too

Service

whilst my issue was a small one re tyre pressures it was attended to immediately.

Service

Work was not completed within the time expected.

Service

Very good staff

Service

Kept me updated - perfect

Service

Staff were professional and helpful without being a nuisance - gave me the chance to look at the new cars in the showroom.

Service

When car was given back to me i have notice two very deep and short scratches next to eachother on the bonnet which wasnt there previously. Will be complaining!

Service

Car just washed clean when taken in for a warranty item and when I picked it up it was left filthy, in fact I have never seen it so dirty. The service person told me that it was washed but left in the hot sun to dry leaving dirty marks all over.

Service

Mark Oakley always fantastic.

Service

I've noticed over the year's that like before we used to get a discount after so many services but that isn't the case no more

Service

Drop off and pickup was easy

Service

I waited in your coffee bar and you finished the work when you had forecast

Service

pleasant staff everything explained thoroughly, having video of car being mot'd was a nice surprise

Service

I would give a 5 but sometimes I have had to call back as I didn't receive the promised call back to my enquiry.

Service

Wrong part supplied delay in getting vehicle back on the road. NOT Snows fault.

Service

I put my trust in your service team as I was out of the country. I felt that my wife would be at ease knowing my car was in good hands. Unfortunately I was let down

Service

For once the salesman who sold me my car had left ?? Upon collection a proper explanation of the fault I.e risk, repair and what to expect would have been nice.

Service

My car had a fault with the digital fuel gauge and also needed the windscreen recalibrated after a replacement. These issues were rectified quickly and efficiently

Service

The service is great, but all work is very expensive.

Service

Snows were excellent! Could not fault them in any way. They have restored my faith in BMW dealerships.

Service

All Staff were polite and attentive

Service

Very good service.

Service

Valued as a customer

Sales

Kelly great.

Sales

Excellent salesman who provided assistance whenever required.

Sales

All the salesman are well informed

Sales

Just a great experiene

Sales

No negatives

Sales

Ould not hope for better customer service