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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Ross Perks

Sales Manager
  • Years at the dealership 12
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 10
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 10
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service

Service

loan car was a joke - this is far from ideal when other dealerships give similar or better loan vehicles

Service

Very satisfied now. However, completely satisfied if I could see my car being serviced.

Service

You advertise a complimentary wash and vac as part of the service. This was not conducted nor was any mention as to the reason why not. By advertising this and not carrying it out it is effectively false advertising, ...unacceptable.

Service

because of the service given

Service

Because they did everything that was required

Service

Other bmw garages that I’ve used in the past clean the vehicle spotlessly inside and out. Snows well, my 8 year old son could have done better. The valet is obviously part of the service/price package so was expecting a clean&tidy vehicle.

Service

Very friendly and fast service

Service

My car was checked in early at 07:50 hoping (expecting) It may be ready by 16:00,but it wasn’t ready until 17:35. It’s no big deal really except I’m sure we all know getting out of Snows Portsmouth and the City at that time of the day is a nightmare.

Service

Good service but expensive

Service

I was suspicious of the exhaust issue which was subsequently exchanged when I questioned the original solution. I now have windscreen washers that are blocked but apparently not covered by warrantee as I must have used the wrong screen wash.

Service

Well looked after - particularly helping me out with a car when mine was unexpectedly delayed in service. Kept me informed and very friendly and understanding staff.

Service

Dealt with

Service

Service has always been excellent apart from. . . My one niggle is every time my car comes in, every seat setting is changed and it takes me ages to get it set back to ‘my position’! Even when it went in for a fault and just needed a s/w update.

Service

Good people, friendly, helpful, quick service

Service

Really good service

Service

Car was available when stated.

Service

Friendly and efficent people

Service

At all times, the professional service & attitude from Nick Walke is outstanding.Nick keeps us informed throughout the whole process & ensures our satisfaction at all times.

Service

Service completed on time with no unexpected costs.

Service

Efficient and value for money

Service

Simple to use

Service

Excellent, swift service and communication

Service

they have always dealt my needs and nothing seems to much trouble

Service

card was serviced well but the price is high

Service

Delayed pick up due to overcrowding in the wash area

Service

The Service experience was easy and I was kept informed of progress by reular updates.

Service

Well looked after from start to finish, the cost of the service was even slightly cheaper than originally quoted.

Service

Everything went very well. However the taxi that was organised for me took an hour to arrive which caused me issues.

Service

Efficient

Service

Very good and friendly customer service

Service

John Harkness was amazing and a credit to Snows BMW.

Service

1. The defect was not rectified. 2. The Service Executive did not meet BMW's basic standards of 'customer service'. He only offered information when asked. and had to be asked to sit down and explain rather than standing in an intimidatory manner.

Service

Whilst everything was completed properly, it would have been nice to have the seat returned to the position that I had set it when I took it in. As it is not a task that I have to do regularly it took some time to sort out.

Service

It’s normal round good service and very friendly and very outfall

Service

Provided me lift and pick up on a short notice.

Service

Friendly and helpful staff, along with a pleasant waiting area, and the good communication as the work progressed. The car is always returned, cleaned to a good standard and feeling like new.

Service

A professional & courteous service at all times.We would always like to give additional praise to Nick Walke in the service department.Nick’s attitude & genuine care ensures our continuous custom.

Service

Efficient, calm and customer first service culture. Cafe with WiFi. Means you can work and wait for car to be completed.

Service

Found a fault we were unaware of and corrected it straight away ??.

Service

The car required recall steering work that I knew nothing about until I arrived with my car-this is poor communication, service communication all good.

Service

Far too busy

Service

Car was looked after with what it need

Service

Efficient and courteous serice

Service

Very satisfied with recent Service. However, referral to BMW Connect to resolve an outstanding issue has proved a nightmare with wasted time and calls and no progress.Snows have not been directly involved in this problem

Service

I could not find a fault with the service provided

Service

On arrival I asked the Service reception manager to look at three minor issues.I was advised bluntly that was not possible, as I was booked in for 90 minute service. I had not realised and had not been made aware that any extras were not to be inclu

Service

Very welcoming and kept informed throughout. Pleasant waiting area with unlimited hot chocolate.

Service

See above.

Service

The Service you receive is excellent, the price you pay is very reasonable and competitive, the work requested is carried out and they keep in touch with you during the day to let you know how your car is getting on.Also given a taxi to & from work

Service

Never had a problem with Snows Very professional

Service

Always courteous, polite and keen to help. The coffee and cake is good, and always a good selection of cars in the showroom so i can plan which BMW i'll get next! I couldn't ask for anything else.

Service

They go above and beyond what I would consider to be a normal level of service. Nothing is too much of a problem, and they will always find a way to accommodate my requirements.

Service

I found it frustrating that I could not discuss the car's problem directly with an engineer.

Service

Nick Walke is brilliant. Always provides honest feedback on any works necessary. He is very courteous and pleasant to speak with.

Service

As always I received 5* satisfaction from Snows BMW.

Service

Steve Churchill is a great guy, understands his customers needs and desires and carries out whatever is needed, professionally and efficiently

Service

As I found good efficient service in a friendly manner

Service

Work completed to high standard within anticipated time and returned in pristine condition.

Service

Friendliness and helpfulness , in fact it was the service desk that persuaded on a new model of vehicle

Service

Service with a smile trouble free drop of and pickup. All good

Service

Job done, I have absolute trust it is fixed.

Service

Verysatisfied

Service

As I already mentioned the service was dealt with efficiently and finished well before the appointed time

Service

Did what they said they would and offered a super service

Service

I had a coffee and waited while service was being done.It took the exact time they said it would.

Service

From arriving to drop my car off to picking my car up, all of the staff were very pleasant, everything was explained as to what was going to happen and i was kept informed if anything extra was needed for my car

Service

Went extra mile

Service

Friendly atmosphere

Service

Because the service was done quickly with minimal disruption to my time. However I did ask about a quote for a service package and was not given one. So only 4 stars.

Service

I was given an honest appraisal, from someone who clearly knows what they are talking about, allowing me to make the right decisions for me and my vehicle

Service

Alw

Service

Right from the start we had excellent service. Both David and Kam and the staff who we dealt with as part of Reception were fantastic. We really feel that they took the time to get to know us personally which means that we built trust

Service

All issue reported on my car well clarified and resolved

Service

Was given an expectation that the drivetrain issue could be resolved within a day which wasn’t the case. Caused issues with collection due to commitments.Was left waiting on collection in favour of a female customer who was behind me in the queue.

Service

Bmw forgot to invoice me for the new wipers fitted during the MOT, resulting in inconveniences on my part later on. I shouldn't have to go out of my way due to the lack of efficiency.

Service

First class service in very pleasant surroundings

Service

It’s just okay.

Service

Very efficient, described what was to be expected, completed the work quickly

Service

felt valued

Service

Had to wait on pickup because the team were chatting, we were in the coffee area looking down and when they saw me suddenly I was called to process my collection

Service

The reason the score failed to reach a completly satisfied was because on my journey home the tyre warning light came on. Checked pressures on screen all 4 tyres were too low, and once home and tyres cold I had to re-inflate to recommended pressure.

Service

Quick and efficient

Service

Everything was done as requested, in a professional manner .

Service

All went very smoothly

Service

MOT completed on time with no fuss.

Service

Failure to respond to two initial enquiries and took a week to fix problem which messed up my planned holiday.

Service

Snows have gone to great trouble to sort out an enigmatic fault and have caused me a minimum of inconvenience. Their staff are particularly helpful.

Service

Appointment time that suited me and picked up and dropped off my car to my place of work.

Service

Easy to book, quickly carried out, staff courteous and attentive

Service

Always good

Sales

Good service, have known Steve Hunter for 4 years and this was 4th BMW and the 3rd I have worked on with Steve

Sales

As above

Sales

Although my car was slightly delayed I was kept up to date on the progress of my order.

Sales

As previous answers

Sales

Support and communication from Neil McGrath (Snows, Portsmouth) excellent

Sales

very happy with service provided

Sales

The staff were very helpful.

Sales

Because staff were extremely professional but would have liked a little longer introduction to the cars many facilities

Sales

I reserve 10 for extra special

Sales

Been happy with the service and the car was ahead of schedule.

Sales

Lee was fantastic and everything was done smoothly

Sales

The actual sales person was great.

Sales

Smooth process