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Again very satisfactory performance by staff
The vehicle check result was a bit of a joke. The tech missed the wiper blades that had several inches of rubber missing due to crow damage but flagged up tyre sidewall damage that had been ignored at previous services and passed 3 MOTs.
You no the service will be carried out to Bmw standerd
Friendly, work standard high
MOT was completed successfully in half the time originally mooted.
Booked 6 weeks in advance so I could have a good quality courtesy car. On arrival waited 40 minutes to be seen. Was then told no BMW available was given Toyota Auris with fuel light on. Car was dirty inside. My car was returned with 5 miles range!
Looked after well
Everything went very smoothly Car wash could be better
Tee staff are knowledgeable , efficient, friendly and helpful. The work was carried out efficiently and promptly.
Had to wait 40 minutes to be seen and then wasn't given all the information that my car was in for, I had to ask about each thing, rather than being informed.
I needed an urgent MoT and managed to get the car inspected the same day.
Always made to feel welcome whenever we visit.
Great job folks.
as above I have always had the best of service from Steve Hunter on every car i have purchased at Snows in Portsmouth..very professional, curteous friendly and welcoming, nice showroom and great atmosphere
Needed to leave car for 4 days for simple replacement of rear light LED circuit boards. Googling showed this to be a common fault yet dealer held no stock.
Kept up to date, emailed a report and an thorough update when I collected my car.
Did everything they said they would and quickly
Friendly, very smooth experience.
Service and MOT were completed in good time and the waiting area is a pleasant environment. Staff were friendly and efficient.
Outstanding, super helpful and great service. Absolutely nothing I could pick on, no matter how critical I was feeling.
Very helpful staff
Snow`s work on the car was very good, but I did not expect the faults that developed i.e, 2different sensors failed and an oilseal in the rear axle was found to be leaking.
Wrong part delivered to BMW which was not checked until car was left with BMW meaning another appointment was required the following day. Although inconvenient BMW dealt with the situation satisfactorily and this did not cause to much inconvenience
The technical aspects were good but the admin is poor!
Friendly and customer biased.
It would have been completely satisfied other than the interior of the car came back like it had been given a 'quick job'. A lot of surfaces were still dusty and missed. I know the car arrived like that but usually its back like its had a valet.
Personal interaction a little disjointed.
There was a delay in contact to me regarding the replacement of the media console. But once planned in for replacement all was fine.
As above, would be 10 if your prices where more competitive and I knew the full rules regarding the service plus packs.
On time and thorough
Excellent service, spotted 2 x tyres that had worn through and potentially very dangerous. Managed to get tyres to replace in a quick time.
It was a pleasure doing business with snows, knowing my car had been looked after.
Took my car in for a service (I pay a service plan) i was advised that I needed new brake pads front & rear. After being told the cost of this I decided to go elsewhere due to your over inflated prices, the attitude towards me changed immediately!!
The front M Sport brakes have started to squeak. Was told to replace the pads as this is a common problem?. The cars service indicator is for brake service in 3200 miles.? This may be a warranty issue?
The team just just get on and do what's required in a quick, efficient manner.
I received a highly personal and professional service that's makes me feel a highly valued customer of an extremely high quality product
Car went in for an engine management light- fixed. It also went as the car has a sticking fuel gauge when refilled. This is the second time this has been looked at and having filled up with fuel today it is still not repaired!!! Why?
Very knowledgeable staff and my car was ready around the estimated time
the service we received was very professional & all staff were polite & helpful
Would have given it a 5 however on the day I was asked to come and collect my vehicle when it was not ready, and there was an incident with an angry customer who removed his shirt and shouted at staff. Not a pleasant experience to observe.
General overall attention to details. Unfortunately the part exchange valuation was disappointing
I came in on an EGR issue with the car and this was done very fast while I waited upstairs in the restaurant. Everybody was very friendly.
Service was thorough and carried out efficiently
The driver who collected the car was very nice and can't fault him. But I received no information what so ever from the service.
I was told I would have been made aware of the charges when I took the plan out, which I definitely wasnt.
Very quick service. Great bacon sandwich.
was left waiting, no one told service I was waiting in the cafe
It took a long time for the phone to be answered and then i was given an appointment with a Mini adviser (i have a 3 series) I had to prompt the adviser after nearly 2 hrs. the car was not cleaned very well as all of the windows were still dirty!!
I had come in for a service and all service taken care of.
Work was carried out promptly and efficiently- i only just had time to drink my coffee.
All staff encountered were friendly and helpful
Very good service
loan car was a joke - this is far from ideal when other dealerships give similar or better loan vehicles
Very satisfied now. However, completely satisfied if I could see my car being serviced.
You advertise a complimentary wash and vac as part of the service. This was not conducted nor was any mention as to the reason why not. By advertising this and not carrying it out it is effectively false advertising, ...unacceptable.
because of the service given
Because they did everything that was required
Other bmw garages that Ive used in the past clean the vehicle spotlessly inside and out. Snows well, my 8 year old son could have done better. The valet is obviously part of the service/price package so was expecting a clean&tidy vehicle.
Very friendly and fast service
My car was checked in early at 07:50 hoping (expecting) It may be ready by 16:00,but it wasnt ready until 17:35. Its no big deal really except Im sure we all know getting out of Snows Portsmouth and the City at that time of the day is a nightmare.
Good service but expensive
I was suspicious of the exhaust issue which was subsequently exchanged when I questioned the original solution. I now have windscreen washers that are blocked but apparently not covered by warrantee as I must have used the wrong screen wash.
The lack of information about the delivery stop was poor, although I blame BMW uk mainly for this.
good service everything explained