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Good communication although ahd to wait a while to be seen by a service agent.
Brilliant customer service. Faye was excellent, appreciating my disappointment and then keeping me updated with progress. She is a credit to your business, organised, understanding and professional.
Faye Hutchings provided outstanding service. Arranged a taxi pickup, organised a service and gave useful advice in a cheerful, efficient manner.
They completed the service as booked and also managed to rectify another fault under warranty that showed up the day before the service. ( SOS system failure)
I am very grateful for the professional assistance of one of the reception staff Paul who felt with my Series 2 B.M.W. when it broke down and required an engine change. Pauls professional dealing with problem was outstanding at a time of the Virus
Dropped of my BMW in the morning, kept informed throught the day. Great value for money and helpful staff
Job carried out on time and car courtesy cleaned
Was very impressed with the video footage.
Enjoyed the experience and would highly recommend
See previous comment. Would add that the drivers and team I spoke to in the branch were incredible polite, well informed and helpful
The polite greeting when I arrived in the car park, the great organisation and process when walking through the door, the personal service video and key handover it was a great friendly experience.
Service completed on time
The video clip is excellent to receive as assurance that all is well.
Any queries or issues with the servicing have been dealt to my complete satisfaction. They have provided an excellent service.
A thoroughly professional & courteous service from this dealership.
Car was serviced as planned and price cam in a bit less than quoted
Prompt service. Helpful staff. Kept me up to date with the status of the car.
My issue resolved.
Problem was resolved quickly and efficiently.
Technician Matt was straight on car and was very helpful .
First class product knowledge.
Checked car and found no faults contrary to third party mot advice. Could have charged more based on labour but did not. Trustworthy dealership.
Price redution due to delay was generous and very welcomed. Overall very good, thank you.
Went like clockwork
Employee was very helpful with supplying a taxi free of charge when there was a problem with the service and it was going to take longer than expected.
Car is in working order with no reoccurring issues so far (touch wood)
I found the staff very professional
Very well organized, excellent service
Received with a smile; attended to in good time; good experience
Kept informed at all times
Was very pleased with the service I received
I would like to mention Hannah, who is absolutely amazing, extremely friendly and always helpful. She always goes over and beyond in order to meet customer's needs. She is outstanding
They made me aware of a oil leak I had on my car.
Free wash good service good price
As always, cannot fault Snows. In particular John Levett, a real professional and a credit to the business
Video inspection on underside of car for brakes and tyres was good.
Friendly and efficient
They knew what they were doing. They did it well and while I waited
Work carried out to a high standard
Snows excels in the customer experience and satisfaction categories
Good service and pleasant people to deal with.
Very straightforward. I wasn't really involved at all. Excellent service.
Car collected on time. Kept uptodate during the day Efficient service. Car return beautiful clean Could not ask for better
Considering the situation we have all been in this past year all our contact with the staff at Snows Portsmouth has been excellent as always.
It was honest feedback of the car.
Work completed in short time
Had to take my car in early, even though the service was not carried out until the afternoon.
Quick, efficient, quality service.
Have no problems with Snows
On time and work explained and clear breakdown of costs
Easy to book, received reminder. Professional staff and very friendly. Clear and sensible Covid restrictions in place. Work explained and all questions answered
Car returned in good order
Really professional experience end to end
always friendly and helpful
Every time my car is booked in, I am contacted with an update electronically and also called by the service department. Very professional team and I feel like a valued customer.
very good all round
Couldn't fault snows
A collection and delivery was arranged and payment over the phone. Great communication throughout and a video of the works done. Brilliant.
I was very pleased with the service I received from Snows BMW.
Polite, effective and very accurate forecast of spend
No reason not to.
From start to finish it was outstanding service
There was no aspect which we considered could have been better dealt with.
Good service and car came back cleaned inside and outside.
Service was completed on time, customer representative was polite, helpful and explained everything fully.
Paul is very professional.
everything went smoothly as planned
The price for repairs was a little high. Also the courtesy cars are not always available.
Friendly efficient staff
Courteous staff. See comments above. Slightly more expensive than other manufacturers service. The condition based maintenance schedule may reduce unnecessary work but in reality increases the number of individual service visits
It was my first BMW service experience and I was very happy.
Colected and returned by polite people. Service carried out as expected
no hassle, safe environment and car was ready when told it would be
Everything taken care of as needed
As above. Service couldn't have been better
Previously having experienced a great service for many years from Snows on the Isle of Wight I was hoping that I wouldn't be disappointed having to move to another branch, I wasn't. I look forward to building a similar trust with Portsmouth Staff.
They did what was required, checked out a couple of issues I was concerned about and did it all very promptly.
Snows provided exactly what we asked for in terms of flexible approach to servicing both of our cars at the same time
Good service, efficient, car collected and returned fully cleaned.
Friendly and courteous staff, adherence to COVID social distancing measures and reports from service and MOT all contribute to me feeling valued as a customer.
Very professional and the car came back to me really clean
Always helpful and attentive
Snows are excellent. I've only had a BMW for the last year and the quality of customer service is excellent. They are helpful, courteous and a pleasure to connect with.
No problems experienced all questions answered and someone always available to talk to
As always, on time, on budget. Excellent
Courteous and efficient service.
Treated with respect and friendly service
Easy for me
Car picked up and re turned on time, clean and tidy on return.
Service and personnel are great. My only issue is that you don't collect vehicles or offer customers transport within the immediate area. Might not be possible at the moment, but I've been offered this benefit free of charge at other service centres.
Racked my brains but can't think of anything to moan about.
From booking the appointment to the final delivery it was without pain.
Service completed promptly and efficiently and recording sent electronically of the service.
Work completed to an excellent standard and in good time.
A very efficient service
The work to be carried out was fully explained.
Experience was great, dealership is well managed and everyone was very helpful, especially the guy greeting you outside as you arrive in your car
Even during these trying times, the service was excellent, with the showroom well organised and a comfortable waiting area. The staff were very helpful professional and friendly as always.
everything about snows portsmouth is very professional
Polite staff, I love being able to see the survey online of the car, fabulous idea
From the moment of arrival at Snow EVERYTHING is above expectation. Well, actually I have come to expect it. Every visit is a great experience. Thank you to all staff!
The usual excellent service from Snows Portsmouth, Social distancing is well managed. Exemplary.
Greated by a member of staff who hadnt even started work but saw i didnt know where to go very friendly helpfull and the staff who where dealing with me went above and beyond to have my car repaired and ready for collection in time
No scratches and after inspecting the new airbag it was fitted perfectly
Despite the COVID restrictions Snows were excellent, convenient drop off in the morning, polite call to confirm the car was ready for collection. All work complete and car washed and valeted.
As per earlier comment, plus no issue changing service date due to lower mileage
Very straightforward process from start to finish.
Friendly and polite staff. Efficient service
Car was done bang on time..
Very satisfied, considering it was my fault for the visit on this occasion, but the technician was very understanding.
It worked really well with fitting in to my work schedule. Liked the booking process, options to book in person or by electronic means
the planned visit was very well managed
Easy to book, well organised under COVID-19 and car ready as requested.
All the work was carried out quickly and efficiently.
Whole experience with the sales side was great!
Professional yet friendly and helpful salesman, trouble free transaction.
Would be better if we didnt have covid restrictions. How ever excellent
Slick and well done
Fast and efficient service
The Sales Representative that dealt with the final issues of the sale of the car, which included the handover of the new car, was extremely professional in his manner and very helpful with anything I needed to know.
Neil was very helpful and comms were clear and prompt
This a repeat of the comment made in the answer to question 1. Plus - we were kept in good contact through an extended period through lockdown before the car was delivered. We cannot fault the process we experienced and will return again inthree year
David Crowcombe provided exceptional service from the very first visit to the centre, to the eventual vehicle handover. The ease of contact and general customer service focus was top class at all times. There was never any pressurised selling :)