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Service was completed on time, customer representative was polite, helpful and explained everything fully.
everything went smoothly as planned
Paul is very professional.
Courteous staff. See comments above. Slightly more expensive than other manufacturers service. The condition based maintenance schedule may reduce unnecessary work but in reality increases the number of individual service visits
It was my first BMW service experience and I was very happy.
Friendly efficient staff
The price for repairs was a little high. Also the courtesy cars are not always available.
Colected and returned by polite people. Service carried out as expected
no hassle, safe environment and car was ready when told it would be
Everything taken care of as needed
As above. Service couldn't have been better
Previously having experienced a great service for many years from Snows on the Isle of Wight I was hoping that I wouldn't be disappointed having to move to another branch, I wasn't. I look forward to building a similar trust with Portsmouth Staff.
They did what was required, checked out a couple of issues I was concerned about and did it all very promptly.
Good service, efficient, car collected and returned fully cleaned.
Snows provided exactly what we asked for in terms of flexible approach to servicing both of our cars at the same time
Very professional and the car came back to me really clean
Friendly and courteous staff, adherence to COVID social distancing measures and reports from service and MOT all contribute to me feeling valued as a customer.
Easy for me
No problems experienced all questions answered and someone always available to talk to
Snows are excellent. I've only had a BMW for the last year and the quality of customer service is excellent. They are helpful, courteous and a pleasure to connect with.
Treated with respect and friendly service
Courteous and efficient service.
Service and personnel are great. My only issue is that you don't collect vehicles or offer customers transport within the immediate area. Might not be possible at the moment, but I've been offered this benefit free of charge at other service centres.
Always helpful and attentive
Racked my brains but can't think of anything to moan about.
As always, on time, on budget. Excellent
From booking the appointment to the final delivery it was without pain.
Car picked up and re turned on time, clean and tidy on return.
Service completed promptly and efficiently and recording sent electronically of the service.
Work completed to an excellent standard and in good time.
A very efficient service
The work to be carried out was fully explained.
Even during these trying times, the service was excellent, with the showroom well organised and a comfortable waiting area. The staff were very helpful professional and friendly as always.
Experience was great, dealership is well managed and everyone was very helpful, especially the guy greeting you outside as you arrive in your car
Polite staff, I love being able to see the survey online of the car, fabulous idea
everything about snows portsmouth is very professional
The usual excellent service from Snows Portsmouth, Social distancing is well managed. Exemplary.
From the moment of arrival at Snow EVERYTHING is above expectation. Well, actually I have come to expect it. Every visit is a great experience. Thank you to all staff!
Car was done bang on time..
Friendly and polite staff. Efficient service
No scratches and after inspecting the new airbag it was fitted perfectly
As per earlier comment, plus no issue changing service date due to lower mileage
Despite the COVID restrictions Snows were excellent, convenient drop off in the morning, polite call to confirm the car was ready for collection. All work complete and car washed and valeted.
Greated by a member of staff who hadnt even started work but saw i didnt know where to go very friendly helpfull and the staff who where dealing with me went above and beyond to have my car repaired and ready for collection in time
Very straightforward process from start to finish.
Easy to book, well organised under COVID-19 and car ready as requested.
Very satisfied, considering it was my fault for the visit on this occasion, but the technician was very understanding.
It worked really well with fitting in to my work schedule. Liked the booking process, options to book in person or by electronic means
the planned visit was very well managed
All the work was carried out quickly and efficiently.
All the work discussed was completed and the car cleaned, as hoped.
Did what was asked efficiently and courteously!
Professional and friendly
Service complete within 90 minutes. Comfortable seating area and free Wi-fi while waiting for service completion.
First class service & attitude. An absolute pleasure to deal with & a credit to the marque.
The service and MOT were completed ahead of schedule.
I appreciate that you always try to reduce the cost of the job. I had a scheduled recall done but your engineers found a problem that potentially could cost over £500 but fortunately it was paid by BMW even tough the car is out of the manf. guarantee
Comprehensive communication and service paperwork.
All work completed to time. No issues or unexpected charges.
High standard of work
Extremely satisfied with the level of service.
I have found all the staff at this dealership very professional, as well as helpful, friendly and polite. Nothing is too much trouble.
Good service from Snows, as always.
Very helpful, kept me informed and were extremely courteous.
All the team are exceptional.
considering the Covid situation, all very easy and smooth and safe
Polite, professional and efficient staff. They always keep me fully updated.
Very smooth experience from welcoming staff member in car park to paying via phone before pick up to speed up time spent at pick up.
Clear booking system. I would have given 5 if I had been offered also a courtesy car.
Because of the Covid situation they picked up my car and delivered it home to me at the times stated. They returned it having not only had a service and MOT but also beautifully cleaned inside and out.
I had my car picked up and returned which is a wonderful service. Kept informed at every stage which was great.
swift efficient service
Will be returning
Car was picked up and delivered back within the time frame stated. The guys that came for the car were very kind and friendly.
The car was serviced and MOT'd in the timescale requested, a video tour was provided and the car was fully valeted ready for collection, faultless!
Same as my other comment. Great service
Well, I had two brand new wheels fitted but within a few yards after driving off the tyre warning came on. I returned the car to be told it was a valve problem which took about an hour to sort out. All was well the second time I left and seems ok now
Just great customer service
Booking in system was smooth ... as was arranging a courtesy car .. work done quicker than expected and to a high standard.
Never have any problems with snows
Quick and easy
Professional service, no pressure on customer, friendly courteous staff.
Booking servicing is easy, the staff are very professional, it gives me confidence that my car is being very well looked after
Communication very good, perfect timescale and car spotless - no complaints
I've had a number of cars from Snows Portsmouth, always had them serviced there. Snows are totally professional in all aspect.
Job completed as requested.
Everything was completely correctly within the agreed time scale. Great communication from Lucinda throughout.
Everything carried out as expected and to schedule. Free courtesy car, plus wash and valet.
Efficient friendly service
My vehicle was cleaned and ready to go at the agreed time.
Had a call from the technician to explain what was wrong with my car and explained in detail so I could understand
As above, all good!
Very nice bunch of workers down there and there always willing to help
Helpful staff and dealt with my requirements
The car was serviced, mot'd, cleaned and my wife received a taxi to and from home.
I feel the covid-safe precautions were well thought through and thorough.
Even with covid restrictions the whole team were very professional at all times
Prompt service. Nothing is too much trouble.
I think I've said it above.
Dealt with quickly and efficiently.
Car on top of its game when serviced , and cleaner
Very professional and courteous
There is no more to say about the service,on time and completely satisfied
Communications were clear and quick and I couldn't fault the service at all
Please see my first comment.
From the moment I spoke to Tom outside to the moment I collected my car , I was made to feel wanted
Always receive excellent service.
Friendly welcoming staff. Great customer service.
Snows Portsmouth are outstanding when it cones to servicing. I try to get Josh to handle my services as he is very, very good
I was completely satisfied
Very professional, polite and efficient. I enjoy the video they send regarding the progress of your service..
Quick, efficient service.
As above and video of car being serviced.
Very happy, great service, especially pleased to have the car cleaned too!
Extremely professional & courteous
Because it was helpful that you were able to deal with it immediately and we'll.
All staff extremely professional and helpful
Done all they said and knew wha was needed
The process was flawless, everything was cleaned and sanitised before use and felt extremely safe. The guy on the desk was helpful and efficient and I was in and out of the showroom quickly.
Easy to make appointment. Easy to drop off, reception etc, and to collect. Kept fully informed of progress. Vehicle cleaned inside and out. Next oil change in 2 years
excellent Covid protection measures in place and being observed by all staff, regular contacts and updates from my service adviser.
All very efficient and professional service
The car has performed without any problems since purchase, I hope that if that were to change, Snows would be the listening dealership.
Overall I was satisfied with everything else
I was well looked after
Neil was very helpful and comms were clear and prompt
This a repeat of the comment made in the answer to question 1. Plus - we were kept in good contact through an extended period through lockdown before the car was delivered. We cannot fault the process we experienced and will return again inthree year
David Crowcombe provided exceptional service from the very first visit to the centre, to the eventual vehicle handover. The ease of contact and general customer service focus was top class at all times. There was never any pressurised selling :)
Yes it was good but I need to make an appt with the tech guy
Very excited and my sales consultant was fantastic