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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Craig Lacey

Sales Manager
  • Years at the dealership 1
  • Department Sales

Thomas Snell

Corporate Manager
  • Years at the dealership 3
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 8
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 12
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everyone was helpful

Service

Very well looked after by the staff. However, there was white residue on both sides of the car (below the wing mirrors). We also found scratch marks on the rear bumper. We cannot be 100% sure they occurred during the service, but not observed before

Service

Everything was completed on schedule and to budget. I was kept up to date with all developments.

Service

Staff did what they said they would do. Follow up was good

Service

Booked in for a vibration on idle. On drop-off I explained the vibration could also be felt when moving and how to recreate it. By time of drop off other issues were present; these were fixed, however on pick-up, the vibration was still unresolved.

Service

Great personal service

Service

Good service

Service

Helpful videos showing health check and work carried out . Efficient booking in service and taxi collection from home to garage .

Service

Staff are efficient, helpful and professional. Service is top notch and it is a pleasure to deal with Snows. I am very impressed with their levels of service

Service

Good service

Service

Good service and promot

Service

Staff again made it so easy

Service

Always great service

Service

Car was collected and returned in good time with job completed.

Service

Good but not perfect

Service

Staff Very helpful and friendly . Service carried out while you wait .

Service

Couldn't fault it!

Service

as already stated

Service

Everything completed to the highest standard. No problems. No queries

Service

All work completed, excellent communication throughout the day and car available on time.

Service

I had never used PCP before....my understanding was that I could swap the car in for another new one before the end of the 4 years once I was in positive equity. I asked the finance guy at snows and he said about the 2 year mark I could. Absolute lie

Service

Polite and welcoming

Service

It took a long time to get service at the parts desk and when I last bought the car in it took hours to reprogramme the keyfob.

Service

Charged £88 for faulty tyre pressure sensor on 18 month old £70k M3

Service

Good quality service dept, friendly staff

Service

No problems at all, took car in waited and everyone treated me very well. Had quite a laugh with the poor maintenance guy who was being run ragged!

Service

Slow booking in process

Service

Everything perfect. Fast, planned, nice cafe to wait.

Service

Very professional

Service

Car warranty fix of vibrating windows - by adding teflon tape. I was waiting. Was c4hr wait and car seems ok (if it lasts) and shorter wait than had anticipated after idea given at checkin (which would have been good). Staff polite

Service

There is some squeaky sounds when I pressed the clutch after 2 days

Service

The express check in is very nice. It would be nice to have something similar for pickup. Maybe pay online and then pick up the keys from your nice man outside with the clipboard.

Service

The work carried out met with my expectations.

Service

Service cost more than £500....for nothing out of the ordinary...this is just too expensive Was not given the option to have rcommendatiins fixed during the day

Service

This is my personal assessment based on my experience on the day

Service

Was provided with courtesy taxi but the return pick up failed to materialise in a timely manner so had to make my own way back to the dealership.

Service

Work was undertaken in a timely manner and pleasant surroundings to wait while it was done.

Service

Simple service, which is quite expensive. For the price would think car would be complimentary cleaned.

Service

My problem was with the charging unit. I don't feel I was given specific advice except for the video which was useful

Service

good service from leaving car to when I collected it.

Service

Service was great , car wasnt that clean Though

Service

Overall excellent service, collecting car die my illness and then rectifying the issue.

Service

Truly Outstanding

Service

Always been impressed with the facilities offered to customers who wait on site for vehicle to be serviced etc.

Service

Did the work in good time but the tyres very very overpriced

Service

I was perfectly happy with all that happened when the car went in. My only question mark would be over the BMW warranty process. But that is not in the hands of the folks at Snows.

Service

Very quick and efficient

Service

Satisfaction

Service

Work carried out very efficiently once parts had arrived from Germany.

Service

As above

Service

I have been a customer at Snows for over 20 years and have always received consistently good service.

Service

From start to finish the service was exceptional. Truly outstanding, and an experience every industry could benefit from. Nice little touches like apples at reception, but the taxi and drop off service was very helpfull and much appreciated.

Service

Good quality care. I miss Nick Walke. Wished that I did not have to wait another day for repairs to be done

Service

Ditto

Service

Job well done as I waited

Service

Disappointed that a new battery was needed after only just over 12000 on the clock

Service

Had to wait over two weeks to get my car booked in. Had my car all day, but failed to fix the very issue in went in for, i.e. Auto wipers not working. Clearly the car was not tested to confirm the 'fix' had worked. I now have had to book in back in.

Service

I have no complaints.

Service

Pleasant staff and surroundings

Service

From the initial phone call to driving away from the '' whilst you wait service'' everything went very smoothly

Service

The booking process was very efficient. However despite prior approval from your warranty manager, the agreed warranty work was not carried out on my booked service, warranty check and mot! This meant another visit. The work was still not carried out

Service

Boot not vacuumed. Small issues not really resolved. Settings in car lost. Car didn't 'feel' serviced. However, general customer care decent.

Service

Always very welcoming and courteous, cannot fault the service.

Service

Staff were very friendly. The lunch I had at the Snows Portsmouth was good when I was waiting for the tyre changing of my car.

Service

Difficulty arranging a loan car.

Service

prompt professional service, good standard of attention to car mechanical details. helpful attitude of staff

Service

There was a technical fault with my car which meant it had to stay in over night to deal with and do the service as well. A courtesy car was made at very short notice and I was not put in a difficult position.

Service

Efficient and timely service

Service

Very efficient, no fuss

Service

We have received good personal service. The staff at Snows have been particularly polite and helpful, no matter what the issue.

Service

Efficent service, good communication.

Service

Everything in respect of the service was excellent. My only negative is that certain personal settings such as Auto Headlights and Auto Reset on the trip computer had been switched off. They may need testing during the service but should be put back.

Service

I went to the garage without an appointment, to get my Adblue refreshed and they were friendly, efficient and completed the task in less than an hour

Service

Car was taken in on time and returned in good condition.

Service

Only shame was that had to wait a long time to get the car in as you are so popular

Service

All personnel are knowledgeable and helpful. The customer area at Snows is comfortable and relaxing.

Service

They knew I had an appointment and I was booked in immediately and the service on my car took the time they stated it would.

Service

The job got done under warranty but not without problems and delays that caused me a fair bit on inconvenience.

Service

Booking appt took about 30 mins. Wait of 2 months for the next appointment. I was told when booking that it would take too long for me to wait, but when booking in I was asked if i wanted to wait, and it took a little over an hour, inconvenient.

Service

AlwYs get value for money

Service

It was a very easy experience Delivered in the stated time

Service

Have used snows for over 8 years always done a good job

Service

Good experience.

Service

The recall was dealt with and all staff were polite and helpful

Service

I was kept informed, and looked after perfectly on my visit, Lorraine is a huge credit to your business.

Service

Efficient operation. Friendly service. Good facilities such as wifi and free coffee

Service

Services provided excellent Booking service disappointed in having to wait 6 weeks after several telephone calls eventually brought service forward by 2 weeks

Service

Booked service 1 month prior, no c/car. Told 4.30 pm car was needed over night as part needed replacing. Next evening, told at 4.30 not finished. No way of getting home. After 1 hour car provided. Next day told not ready. 10 mins later told it was!

Service

Did what they had to & kept me informed

Service

I needed a last minute service booking and they fit me in and provided a courtesy car which meant I could still get on with my day. Met with a smile by the car park staff and then at the reception and then with my service assistant.

Service

I was kept informed of everything from cost of repair, how long it would take and when my car would be returned. Excellent friendly service.

Service

Excellent service

Service

The service was carried out to the standard I would expect.

Service

3 months lead time for an appointment is too long. Also, the conditions for the courtesy car are more typical of dodgy rent a car companies: e.g. fuel policy and excess for damage.

Service

Excellent

Service

Wasn't offered a drink while waiting. Was called over by someone sat at their desk. Car wasn't cleaned properly while in for a service. Big patches of dirt missed on the wheels and bodywork, rushed. £302 for a basic service is a ridiculous price.

Service

It's a busy place... So satisfied...

Service

Go out of their way to make you feel special

Sales

Snows Portsmouth were great from start to finish

Sales

I was served by Neil MaGrath. He explained the terms and conditions of the car I wanted to buy. He paid full attention as to my requirements. I was made very welcome. Neil is a credit to the company.

Sales

Mark Byron was great and involved colleagues (even the GM) despite a busy VIP event. When Mark was away, Jasper stepped in to assist with the admin side too. For delivery, I needed it to be quick and it was. The car was ready and looked great

Sales

Excellent experience throughout

Sales

I would have preferred black alloy wheels but the cars on offer were already made. The staff did their best to find a car as close to my specifications as possible.

Sales

Helpful salesman

Sales

Valued as a customer

Sales

Kelly great.