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Everything was completed as well as a service which I had thought would take another visit.
Job completed in time frame estimated
good service from a reputable company
Pleasant experience all round and good service.
Always helpful and polite.
Staff were very friendly, met and guided on arrival. Check in was very easy and professional. Service and MOT were both completed well. I appreciate the difficulty in providing catering, but a coffee would have been very welcome!
FROM BOOKING THE APPOINTMENT THROUGH TO COLLECTING MY VEHICLE AFTER THE SERVICE HAD BEEN COMPLETED THE PROCESS WAS UNCOMPLICATED AND ENTIRELY SATISFACTORY
Everything promised was done, the car was washed and clean when handed back. I was dealt with by everyone in a friendly, competent and professional manner.
Quick, easy and staff are always helpful.
* Fantastic Service * - Right from the outset with the initial contact with Hannah Makkink and then whole Team at BMW Snows, Portsmouth.
Everything was done professionally and in a timely manner.
The whole service experience was excellent.
As professional as usual.
Faultless. Charming driver who picked up and returned my car. The video of the underside of the car was a great idea, and the car was returned in pristine condition. Well done and thank you.
Job complete, dodgy tyre also sorted at reasonable price.
Couldn't fault a thing
Finally fixed the issue with the DAB radio not displaying enough info - thanks for that!
Everything was superb.
just a end of warranty check in
excellent after sales service from Snows in Portsmouth
From start to finish. The courtesy car I loved it more.
Very helpful in these difficult times, everything perfect.
The staff go that extra mile to ensure you are happy with their service.
Organised and helpful
The clean was fab!
The perfect outcome to the problem we had
They always make sure my car is safe and will always advice if pending issues. I never feel ripped off.
Professional and helpful staff. Very friendly.
Job was finished professionally, yet quickly
Brilliant service, and ready on time.
Seamless I would have liked the car picked up but was a bit late in booking in as my mot would have run out Before a date available for pickup service. My fault not yours.
Very skillful, unpushy sales and efficient help with faulty charger.
The service was done to the right standard, the car was returned clean, and was ready on time. Service managers on the front desk were very attentive.
My car was completed in the pre-service assessment (I'd damaged a wheel which was replaced) and on the day of the service sooner than I'd been promised. The communication was excellent and the car collected clean and sanitised.
Everything was good
Very personalised service offered. The person I dealt with was exceptionally knowledgeable and kept me updated frequently. The arranging of the loan vehicle while the car was being looked at was over the two days was also exceptionally well handled.
Staff are so friendly and helpful. I've just had a service and MOT and was surprised the cost was so reasonable.
100% Staff are very professional and will go the extra mile to ensure the customer is fully satisfied .
Our first time at Snows since moving to the area and the experience was special.
Great customer service, effective communication, on time and on price.
I felt I was given some priority because I needed the car back by a certain time, which it was. Also I appreciated the COVID prevention measures were taken seriously and I was not worried.
Up to usual standard
Car picked up and delivered back to me, great service All work needed carried out
Very polite, quoted all-inclusive price for service, on the day everything went as expected!
Although being in the Covid period the team did everything they could to find the parts needed and help with a workaround when no parts were available from Germany thanks to Faye
Polite service rep, courtesy car, and my own car serviced and returned clean.
GOOD SERVICE, POLITE, CAREFUL, DO THE JOB PROPERLY
Courteous, helpful and efficient.
No issues at all and car ready early
Can't fault the customer service, addressing of issues and all round job well done.
Very comprehensive and completely satisfactory service.
During the current Covid lockdown were very helpful in arranging my 3 year warranty inspection and MOT to be carried out once it was reopened
Easy to book, very friendly receptionist, immediate offer of a courtesy car.
Good experience from start to finish
The staff went out of their way to sort out the problems
Fantastic job done & felt my car was brand new when returned. Great to have pick up & return & drivers were so meticulous in their hygiene routine during this pandemic. Only issue was some of my settings had changed but I could easily change back.
Snows very helpful. They were happy to provide a 'collect' service (which I needed). And it all went very smoothly. Plus the use of video to show me exactly why they were recommending work was a very good facility.
Very helpful, polite and respectful staff. I was made to feel valued.
Liked the fast drop off of the keys for service. The whole Covid-19 criteria dealt with well.
I was very nervous about taking my car to be serviced as this was my first trip out of the house since being in lockdown and I explained this to Hannah who was very reassuring and Faye was extremely helpful when I returned to collect my car.
David Crowcombe was excellent. He was not pushy and just had a way about him that made you want to buy this special car.
I can't keep the smile off my face, my new bmw is amazing. The handover was a fantastic experience, thank you
Professional helpful staff at all times - a pleasure to do business with the team.
I have had to pay more money for another X1 which was different from my original order. The Salesman tried his best to resolve the issue which was a mistake made by another sales person who has since left the company.
I have never had a bad experience at Portsmouth BMW. The staff are so helpful and can't do enough to look after you. Given the current situation with social distancing, I felt very comfortable that I was safe and not at risk.
Couldn't have asked for more. Always informed of what the situation was and what was happening with regards the new car.
Kept informed of delivery and easy handover
Covid limited the Purchase and handover experience.
Your salesman Nick Irish dealt with us from start to finish in difficult circumstances during the Covid lockdown and kept us informed of progress with the build on our new car and delivered it as soon as he could .
Again, Lee makes everything hassle free and simple.