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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Steve Churchill

Franchise Aftersales Manager
  • Years at the dealership 18
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 13
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick respond.

Service

Good communication although ahd to wait a while to be seen by a service agent.

Service

Brilliant customer service. Faye was excellent, appreciating my disappointment and then keeping me updated with progress. She is a credit to your business, organised, understanding and professional.

Service

Faye Hutchings provided outstanding service. Arranged a taxi pickup, organised a service and gave useful advice in a cheerful, efficient manner.

Service

They completed the service as booked and also managed to rectify another fault under warranty that showed up the day before the service. ( SOS system failure)

Service

I am very grateful for the professional assistance of one of the reception staff Paul who felt with my Series 2 B.M.W. when it broke down and required an engine change. Pauls professional dealing with problem was outstanding at a time of the Virus

Service

Dropped of my BMW in the morning, kept informed throught the day. Great value for money and helpful staff

Service

Job carried out on time and car courtesy cleaned

Service

Was very impressed with the video footage.

Service

Enjoyed the experience and would highly recommend

Service

See previous comment. Would add that the drivers and team I spoke to in the branch were incredible polite, well informed and helpful

Service

The polite greeting when I arrived in the car park, the great organisation and process when walking through the door, the personal service video and key handover it was a great friendly experience.

Service

Service completed on time

Service

The video clip is excellent to receive as assurance that all is well.

Service

Any queries or issues with the servicing have been dealt to my complete satisfaction. They have provided an excellent service.

Service

A thoroughly professional & courteous service from this dealership.

Service

Car was serviced as planned and price cam in a bit less than quoted

Service

Prompt service. Helpful staff. Kept me up to date with the status of the car.

Service

My issue resolved.

Service

Problem was resolved quickly and efficiently.

Service

Technician Matt was straight on car and was very helpful .

Service

First class product knowledge.

Service

Checked car and found no faults contrary to third party mot advice. Could have charged more based on labour but did not. Trustworthy dealership.

Service

Price redution due to delay was generous and very welcomed. Overall very good, thank you.

Service

Went like clockwork

Service

Employee was very helpful with supplying a taxi free of charge when there was a problem with the service and it was going to take longer than expected.

Service

Car is in working order with no reoccurring issues so far (touch wood)

Service

I found the staff very professional

Service

Very well organized, excellent service

Service

Received with a smile; attended to in good time; good experience

Service

Kept informed at all times

Service

Was very pleased with the service I received

Service

Quick

Service

I would like to mention Hannah, who is absolutely amazing, extremely friendly and always helpful. She always goes over and beyond in order to meet customer's needs. She is outstanding

Service

They made me aware of a oil leak I had on my car.

Service

Free wash good service good price

Service

As always, cannot fault Snows. In particular John Levett, a real professional and a credit to the business

Service

Video inspection on underside of car for brakes and tyres was good.

Service

Friendly and efficient

Service

They knew what they were doing. They did it well and while I waited

Service

Work carried out to a high standard

Service

Snows excels in the customer experience and satisfaction categories

Service

Good service and pleasant people to deal with.

Service

All Fine

Service

Very straightforward. I wasn't really involved at all. Excellent service.

Service

Car collected on time. Kept uptodate during the day Efficient service. Car return beautiful clean Could not ask for better

Service

Considering the situation we have all been in this past year all our contact with the staff at Snows Portsmouth has been excellent as always.

Service

It was honest feedback of the car.

Service

Work completed in short time

Service

Had to take my car in early, even though the service was not carried out until the afternoon.

Service

Quick, efficient, quality service.

Service

brilliant service

Service

Have no problems with Snows

Service

Friendly staff

Service

On time and work explained and clear breakdown of costs

Service

Easy to book, received reminder. Professional staff and very friendly. Clear and sensible Covid restrictions in place. Work explained and all questions answered

Service

Car returned in good order

Service

Really professional experience end to end

Service

always friendly and helpful

Service

Every time my car is booked in, I am contacted with an update electronically and also called by the service department. Very professional team and I feel like a valued customer.

Service

very good all round

Service

Couldn't fault snows

Service

A collection and delivery was arranged and payment over the phone. Great communication throughout and a video of the works done. Brilliant.

Service

I was very pleased with the service I received from Snows BMW.

Service

Polite, effective and very accurate forecast of spend

Service

No reason not to.

Service

From start to finish it was outstanding service

Service

There was no aspect which we considered could have been better dealt with.

Service

Good service and car came back cleaned inside and outside.

Service

Well organised.

Service

Service was completed on time, customer representative was polite, helpful and explained everything fully.

Service

Paul is very professional.

Service

everything went smoothly as planned

Service

The price for repairs was a little high. Also the courtesy cars are not always available.

Service

Friendly efficient staff

Service

Courteous staff. See comments above. Slightly more expensive than other manufacturers service. The condition based maintenance schedule may reduce unnecessary work but in reality increases the number of individual service visits

Service

It was my first BMW service experience and I was very happy.

Service

Colected and returned by polite people. Service carried out as expected

Service

no hassle, safe environment and car was ready when told it would be

Service

Everything taken care of as needed

Service

As above. Service couldn't have been better

Service

Previously having experienced a great service for many years from Snows on the Isle of Wight I was hoping that I wouldn't be disappointed having to move to another branch, I wasn't. I look forward to building a similar trust with Portsmouth Staff.

Service

They did what was required, checked out a couple of issues I was concerned about and did it all very promptly.

Service

Snows provided exactly what we asked for in terms of flexible approach to servicing both of our cars at the same time

Service

Good service, efficient, car collected and returned fully cleaned.

Service

See above.

Service

Friendly and courteous staff, adherence to COVID social distancing measures and reports from service and MOT all contribute to me feeling valued as a customer.

Service

see above

Service

Very professional and the car came back to me really clean

Service

Always helpful and attentive

Service

Snows are excellent. I've only had a BMW for the last year and the quality of customer service is excellent. They are helpful, courteous and a pleasure to connect with.

Service

No problems experienced all questions answered and someone always available to talk to

Service

As always, on time, on budget. Excellent

Service

Courteous and efficient service.

Service

Treated with respect and friendly service

Service

Easy for me

Service

Car picked up and re turned on time, clean and tidy on return.

Service

Service and personnel are great. My only issue is that you don't collect vehicles or offer customers transport within the immediate area. Might not be possible at the moment, but I've been offered this benefit free of charge at other service centres.

Service

Racked my brains but can't think of anything to moan about.

Service

From booking the appointment to the final delivery it was without pain.

Service

Service completed promptly and efficiently and recording sent electronically of the service.

Service

Work completed to an excellent standard and in good time.

Service

A very efficient service

Service

The work to be carried out was fully explained.

Service

Experience was great, dealership is well managed and everyone was very helpful, especially the guy greeting you outside as you arrive in your car

Service

Even during these trying times, the service was excellent, with the showroom well organised and a comfortable waiting area. The staff were very helpful professional and friendly as always.

Service

everything about snows portsmouth is very professional

Service

Polite staff, I love being able to see the survey online of the car, fabulous idea

Service

From the moment of arrival at Snow EVERYTHING is above expectation. Well, actually I have come to expect it. Every visit is a great experience. Thank you to all staff!

Service

The usual excellent service from Snows Portsmouth, Social distancing is well managed. Exemplary.

Service

Greated by a member of staff who hadnt even started work but saw i didnt know where to go very friendly helpfull and the staff who where dealing with me went above and beyond to have my car repaired and ready for collection in time

Service

No scratches and after inspecting the new airbag it was fitted perfectly

Service

Despite the COVID restrictions Snows were excellent, convenient drop off in the morning, polite call to confirm the car was ready for collection. All work complete and car washed and valeted.

Service

As per earlier comment, plus no issue changing service date due to lower mileage

Service

Very straightforward process from start to finish.

Service

Friendly and polite staff. Efficient service

Service

Car was done bang on time..

Service

Very satisfied, considering it was my fault for the visit on this occasion, but the technician was very understanding.

Service

It worked really well with fitting in to my work schedule. Liked the booking process, options to book in person or by electronic means

Service

the planned visit was very well managed

Service

Easy to book, well organised under COVID-19 and car ready as requested.

Service

All the work was carried out quickly and efficiently.

Service

Extremely professional.

Service

Excellent

Service

Whole experience with the sales side was great!

Sales

Professional yet friendly and helpful salesman, trouble free transaction.

Sales

Would be better if we didnt have covid restrictions. How ever excellent

Sales

Slick and well done

Sales

Made welcome

Sales

Fast and efficient service

Sales

The Sales Representative that dealt with the final issues of the sale of the car, which included the handover of the new car, was extremely professional in his manner and very helpful with anything I needed to know.

Sales

Neil was very helpful and comms were clear and prompt

Sales

This a repeat of the comment made in the answer to question 1. Plus - we were kept in good contact through an extended period through lockdown before the car was delivered. We cannot fault the process we experienced and will return again inthree year

Sales

David Crowcombe provided exceptional service from the very first visit to the centre, to the eventual vehicle handover. The ease of contact and general customer service focus was top class at all times. There was never any pressurised selling :)