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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Craig Lacey

Sales Manager
  • Years at the dealership 1
  • Department Sales

Thomas Snell

Corporate Manager
  • Years at the dealership 3
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 8
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 12
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Drop off and pickup was easy

Service

I've noticed over the year's that like before we used to get a discount after so many services but that isn't the case no more

Service

Mark Oakley always fantastic.

Service

I waited in your coffee bar and you finished the work when you had forecast

Service

pleasant staff everything explained thoroughly, having video of car being mot'd was a nice surprise

Service

I would give a 5 but sometimes I have had to call back as I didn't receive the promised call back to my enquiry.

Service

Wrong part supplied delay in getting vehicle back on the road. NOT Snows fault.

Service

I put my trust in your service team as I was out of the country. I felt that my wife would be at ease knowing my car was in good hands. Unfortunately I was let down

Service

For once the salesman who sold me my car had left ?? Upon collection a proper explanation of the fault I.e risk, repair and what to expect would have been nice.

Service

My car had a fault with the digital fuel gauge and also needed the windscreen recalibrated after a replacement. These issues were rectified quickly and efficiently

Service

The service is great, but all work is very expensive.

Service

Snows were excellent! Could not fault them in any way. They have restored my faith in BMW dealerships.

Service

All Staff were polite and attentive

Service

Very good service.

Service

Hassle free and completed on schedule

Service

My answer above says it all - Snows pulled out all the stops and I was more than happy to pay them the money. Snows proved to me that service and customer satisfaction are their top priority.

Service

Didn't call me back to confirm service but apart from that everything was spot on

Service

Only thing which was not top quality was that car seats were moved backwards but not put back in the original position which I had set up. The rest was excellent

Service

Mark Oakley and team there are superb.

Service

Amazing service, very quick, easy and staff were considerate and cooperative.

Service

As stated above. All dealt with extremely professionally and timely and to an excellent standard.

Service

The initial person I dealt with was a little gruff - I felt like I was putting him out!

Service

Poor communication. Requested a replacement headlight which hasn't been done and no reason given. Despite informing the service department of an urgent need to have my vehicle back by a certain date, only a threat of formal complaint resolved it.

Service

Prompt and thorough

Service

It was easy

Service

nothing at fault, everything was handled perfectly.

Service

quick and efficient

Service

Friendly staff dealing with my appointment in a prompt and professional manner

Service

poor communication between BMW emergency service and Snows. My car sat untested for a day or more, by which time the fault wasn't obvious so Snows missed their opportunity to fix the problem and inconvenienced me further in the process.

Service

I had to moan at the sales staff regarding the delay (1+ month) the service department were proposing to sort my fault covered under the warranty. Not Acceptable! The car was left with marks above both front doors, which I had to polish out

Service

Understood requirements, kept me informed of progress, completed ahead of schedule, great friendly service, highly knowledgable

Service

Very professional in the way my car issue was dealt with

Service

The service advisor who looked after me was very helpful and made it a good experience

Service

Very good and efficient service

Service

past experience

Service

Completely satisfied is the correct answer to this question because we are.

Service

Nice surroundings and a professional approach and work carried out thoroughly with really good customer support and feed back.

Service

Easy transaction, picked up and delivered back to home when done

Service

Because I was very satisfied.

Service

The recent service experience was very pleasant, polite and efficient for me, despite the difficulties with parking they have to regularly manage.

Service

You told me something had been done and it hadn't been. Then when the car was returned for you to check you just told us what we already knew

Service

The X3 was first at Snows for a recall. You kindly washed the car and in the process removed the chrome from the number plate surround. I did not complain but replaced the surround.

Service

I bought the car at Barons a year ago and had a fault with it on a Saturday morning. I called the dealership and there was no reply. So i called Snows and got an immediate response. The car was booked in and my details were taken too for future work.

Service

The service was satisfactory but I did have to wait over two hours to have a tyre changed.

Service

Quite a long wait for a service slot

Service

The car is collected and returned from our house always valeted and all details communicated.

Service

The above complaint is not characteristic of the service i have had in the past when staff have been helpful, courteous, professional and accommodating. Having recently had the car serviced, i had the customary excellent service.

Service

Car serviced on time and cleaned too.

Service

For the reason above. I am aware this is a very small thing, but it is the small things that made me buy a BMW in the first place, so slightly disappointed. It was explained to us that the dep was busy ( new arrival of 19 plate cars I think).

Service

When I booked the car in for a service I asked for the air conditioning to be fixed which I new was broken. When I collected the car Snows had not fixed the air con but were Happy to let me know that it was indeed broken and needed to be fixed!

Service

At work, I don't get phone signal. When I did, I had two voicemails asking me to call. I returned the call 8 times before an answer. I was told my car needed 2 new tires 20 minutes before closing which didn't leave me any time to sort alternatives.

Service

Unhelpful towards a problem, I ended up Phoning BMW UK my self. Because my car was outside of warranty it was very clear I wasn't going to receive any assistance unless I paid. The car is very low Mileage, not prepared to consider quality of part.

Service

Everything done as expected.

Service

Collected and fixed within one day

Service

Fast, efficient, courteous. I arrived very early for my MoT / end-of-warranty check but no problem.

Service

Service was fine. Nice touch cleaning the car inside and out. Thank you.

Service

It was something of a let down to find that my car was returned without being charged. I was told that it was because I did not carry a charging cable.

Service

I was completely satisfied with the way I was treated having full confidence with the service team who explained fully what was recorded in my copy of the service outcomes.

Service

See above and note that I was somewhat disappointed that correcting the operation of my washer jets was chargeable even though the car is within the 3 year warranty and I purchased a service package when I bought the car for 5 years/50000 miles

Service

A professional & dedicated service team. Mark Oakley made the process uncomplicated & a pleasurable experience. Thank you

Service

The test drive was exciting and special.

Service

Service was fine but unable to see member of staff afterwards for some enquiries.

Service

Thoroughness, care and continuity of service

Service

Great service from Mark Oakley every time. The only thing I would moan about is there is never a courtesy car available but you do pay for a taxi one way but its always a dirty old skoda that picks customers up not a good impression.

Service

First class service & attitude

Service

They went out of their way to assist me with the problem I had with one tyre.

Service

Vehicle inspection indicator not reset even though the inspection was carried out because I refused to get extra items replaced. Car was supposed to be ready for my wife to pick up at a certain time. She had to wait for over an hour.

Service

Fast track servicing helped me with avery busy schedule

Service

No obvious problems that I am aware of

Service

Price was initially high but after some negotiation it was market-rate. The car wash was a little misleading as it was outside only and so the mucky driver's door sill remained dirty.

Service

Love the way I get welcomed by name as I get out of my car and the taxi to/from work is great.

Service

I found the staff members very rude and could not stick to deadlines. Only one apology was ever given by staff and that did not feel very genuine.

Service

Service was on time

Service

Friendly staff with good communication.

Service

All went very well

Service

Excellent courteous efficient service. No quibble when I explained that the item needing servicing was overdue since before I bought the car from Snows(it would have been serviced before I bought the car tbh)

Service

Easy to deal with

Service

Although not experiencing any problems with my car before the service, it seemed to me that it was running much better afterwards and because the car was cleaned so nicely, it was just like driving home in a brand new car.

Service

It's bmw

Service

Comfortable waiting area but no available parking room on arrival. The attendant was helpful by taking the car direct to the workshop,

Service

When I queried the diagnosis of a perceived defect the technician gave me a comprehensive explanation of the cause of the perceived defect

Service

Again very satisfactory performance by staff

Service

The vehicle check result was a bit of a joke. The tech missed the wiper blades that had several inches of rubber missing due to crow damage but flagged up tyre sidewall damage that had been ignored at previous services and passed 3 MOTs.

Service

Friendly, work standard high

Service

You no the service will be carried out to Bmw standerd

Service

MOT was completed successfully in half the time originally mooted.

Service

Looked after well

Service

Booked 6 weeks in advance so I could have a good quality courtesy car. On arrival waited 40 minutes to be seen. Was then told no BMW available was given Toyota Auris with fuel light on. Car was dirty inside. My car was returned with 5 miles range!

Service

Everything went very smoothly Car wash could be better

Service

As above

Service

Tee staff are knowledgeable , efficient, friendly and helpful. The work was carried out efficiently and promptly.

Service

Had to wait 40 minutes to be seen and then wasn't given all the information that my car was in for, I had to ask about each thing, rather than being informed.

Service

very politel

Service

I needed an urgent MoT and managed to get the car inspected the same day.

Service

as above I have always had the best of service from Steve Hunter on every car i have purchased at Snows in Portsmouth..very professional, curteous friendly and welcoming, nice showroom and great atmosphere

Service

Great job folks.

Service

Always made to feel welcome whenever we visit.

Service

Kept up to date, emailed a report and an thorough update when I collected my car.

Service

Needed to leave car for 4 days for simple replacement of rear light LED circuit boards. Googling showed this to be a common fault yet dealer held no stock.

Service

As I've said, brilliant sales executives along with friendly customer service, car was when expected in amazing order.

Sales

Very smooth and prompt delivery. Thorough explanation of vehicle controls and features

Sales

The team at BMW made for a truly unique and stress free experience with purchasing a new car. From start to finish I was always informed of the newest updates regarding my purchase and was at total ease throughout.

Sales

It's a truly phenomenal car.

Sales

Attentive and friendly without being pressured

Sales

Quick and easy transaction. My sales advisor, Kelly, was efficient and I was able to be in and out of the dealership in less than an hour.

Sales

Salesman Neil was excellent. Kept me up to date with progress

Sales

The car arrived on time and the hand over very good.

Sales

Amazing experience look forward doing business again with BMW snows Portsmouth

Sales

See below. Also on collection from garage, was shown how the various things worked on new car - good time taken.

Sales

Steve Hunter has been outstanding along with the team at Snows

Sales

Great communication from Lee Middlemiss, very easy to deal with.

Sales

Identical response to that under question 1, superb service!

Sales

Love my new car!

Sales

Helpful staff that met all my requirements. Kept me up to date with the progress of the new car, which was a nice touch.

Sales

The lack of information about the delivery stop was poor, although I blame BMW uk mainly for this.