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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Craig Lacey

Franchise Sales Manager
  • Years at the dealership 2
  • Years in the company 2
  • Department Sales

Steve Churchill

Franchise Aftersales Manager
  • Years at the dealership 18
  • Years in the company 18
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 13
  • Years in the company 13
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was completed as well as a service which I had thought would take another visit.

Service

Job completed in time frame estimated

Service

Professional service

Service

good service from a reputable company

Service

Pleasant experience all round and good service.

Service

Always helpful and polite.

Service

Staff were very friendly, met and guided on arrival. Check in was very easy and professional. Service and MOT were both completed well. I appreciate the difficulty in providing catering, but a coffee would have been very welcome!

Service

FROM BOOKING THE APPOINTMENT THROUGH TO COLLECTING MY VEHICLE AFTER THE SERVICE HAD BEEN COMPLETED THE PROCESS WAS UNCOMPLICATED AND ENTIRELY SATISFACTORY

Service

Everything promised was done, the car was washed and clean when handed back. I was dealt with by everyone in a friendly, competent and professional manner.

Service

Excellent service

Service

Quick, easy and staff are always helpful.

Service

* Fantastic Service * - Right from the outset with the initial contact with Hannah Makkink and then whole Team at BMW Snows, Portsmouth.

Service

Everything was done professionally and in a timely manner.

Service

The whole service experience was excellent.

Service

As professional as usual.

Service

Faultless. Charming driver who picked up and returned my car. The video of the underside of the car was a great idea, and the car was returned in pristine condition. Well done and thank you.

Service

Job complete, dodgy tyre also sorted at reasonable price.

Service

Couldn't fault a thing

Service

Finally fixed the issue with the DAB radio not displaying enough info - thanks for that!

Service

No issues

Service

Everything was superb.

Service

just a end of warranty check in

Service

excellent after sales service from Snows in Portsmouth

Service

From start to finish. The courtesy car I loved it more.

Service

Very helpful in these difficult times, everything perfect.

Service

The staff go that extra mile to ensure you are happy with their service.

Service

Organised and helpful

Service

The clean was fab!

Service

The perfect outcome to the problem we had

Service

They always make sure my car is safe and will always advice if pending issues. I never feel ripped off.

Service

Professional and helpful staff. Very friendly.

Service

Job was finished professionally, yet quickly

Service

Brilliant service, and ready on time.

Service

Great Service

Service

Seamless I would have liked the car picked up but was a bit late in booking in as my mot would have run out Before a date available for pickup service. My fault not yours.

Service

good service.

Service

Very skillful, unpushy sales and efficient help with faulty charger.

Service

The service was done to the right standard, the car was returned clean, and was ready on time. Service managers on the front desk were very attentive.

Service

My car was completed in the pre-service assessment (I'd damaged a wheel which was replaced) and on the day of the service sooner than I'd been promised. The communication was excellent and the car collected clean and sanitised.

Service

Everything was good

Service

Very personalised service offered. The person I dealt with was exceptionally knowledgeable and kept me updated frequently. The arranging of the loan vehicle while the car was being looked at was over the two days was also exceptionally well handled.

Service

Staff are so friendly and helpful. I've just had a service and MOT and was surprised the cost was so reasonable.

Service

100% Staff are very professional and will go the extra mile to ensure the customer is fully satisfied .

Service

Our first time at Snows since moving to the area and the experience was special.

Service

Great customer service, effective communication, on time and on price.

Service

I felt I was given some priority because I needed the car back by a certain time, which it was. Also I appreciated the COVID prevention measures were taken seriously and I was not worried.

Service

Up to usual standard

Service

Car picked up and delivered back to me, great service All work needed carried out

Service

Very polite, quoted all-inclusive price for service, on the day everything went as expected!

Service

Although being in the Covid period the team did everything they could to find the parts needed and help with a workaround when no parts were available from Germany thanks to Faye

Service

Polite service rep, courtesy car, and my own car serviced and returned clean.

Service

GOOD SERVICE, POLITE, CAREFUL, DO THE JOB PROPERLY

Service

Courteous, helpful and efficient.

Service

No issues at all and car ready early

Service

Can't fault the customer service, addressing of issues and all round job well done.

Service

all good

Service

Very comprehensive and completely satisfactory service.

Service

During the current Covid lockdown were very helpful in arranging my 3 year warranty inspection and MOT to be carried out once it was reopened

Service

Easy to book, very friendly receptionist, immediate offer of a courtesy car.

Service

Good experience from start to finish

Service

The staff went out of their way to sort out the problems

Service

Fantastic job done & felt my car was brand new when returned. Great to have pick up & return & drivers were so meticulous in their hygiene routine during this pandemic. Only issue was some of my settings had changed but I could easily change back.

Service

Snows very helpful. They were happy to provide a 'collect' service (which I needed). And it all went very smoothly. Plus the use of video to show me exactly why they were recommending work was a very good facility.

Service

Very helpful, polite and respectful staff. I was made to feel valued.

Service

Liked the fast drop off of the keys for service. The whole Covid-19 criteria dealt with well.

Service

I was very nervous about taking my car to be serviced as this was my first trip out of the house since being in lockdown and I explained this to Hannah who was very reassuring and Faye was extremely helpful when I returned to collect my car.

Service

David Crowcombe was excellent. He was not pushy and just had a way about him that made you want to buy this special car.

Sales

I can't keep the smile off my face, my new bmw is amazing. The handover was a fantastic experience, thank you

Sales

Very comfortable

Sales

Professional helpful staff at all times - a pleasure to do business with the team.

Sales

I have had to pay more money for another X1 which was different from my original order. The Salesman tried his best to resolve the issue which was a mistake made by another sales person who has since left the company.

Sales

I have never had a bad experience at Portsmouth BMW. The staff are so helpful and can't do enough to look after you. Given the current situation with social distancing, I felt very comfortable that I was safe and not at risk.

Sales

Couldn't have asked for more. Always informed of what the situation was and what was happening with regards the new car.

Sales

Kept informed of delivery and easy handover

Sales

Covid limited the Purchase and handover experience.

Sales

Your salesman Nick Irish dealt with us from start to finish in difficult circumstances during the Covid lockdown and kept us informed of progress with the build on our new car and delivered it as soon as he could .

Sales

Again, Lee makes everything hassle free and simple.