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The recall was dealt with in a professional way and the staff were helpful and knowledgeable.
There were no issues at all- it would have been nice to get a loan car for the period I was without a car but I don't think that's enough to reduce to rating.
Able to phone and book for same week. Expected to replace discs and pads so pleased to told discs didn't need doing yet.
Booking for my yearly service and MOT was hassle free and my car was treated with car with care whilst in for it's service.
accommodated our need of needing the car back as soon as possible
They fixed the problem without issue.
Was brilliant. Looked after really well. Service done and findings explained very well. Car cleaned and valeted to a high spec.
As above excellent experience from the reception to the service and collection
Brake fluid change completed quickly and car returned quickly but very nice driver
Everything was explained, everything was on time, my car was returned spotless and I feel confident its safe to drive for another year
They were able to do an oil change as it was due in a month, although not booked in for this they were very accommodating to save me a return trip back.
Staff helpful and work completed within the 90 minutes stated
Booking and service all very efficient.
Absolutely 5* service
Very satisfied with the level of service though is an older car, staff treated it ad though it just came off the production line.
Staff were pleasant
Staff are always very helpful.
completed on time and kept up to date with progress during the repair.
I thought Lucy was very helpful at the customer service desk.
fast and effecient Guy was freindly
Completed on time with detailed explanation of content. Loan car was clean and in good condition.
Work was completed promptly and to a good standard. The service video sent via email link overs good transparency.
good prompt service
No problems, repair carried out as requested.
No fuss, did what they said they would do, cleaned the car beautifully.
The staff are always courteous and helpful. The time scales they provide are accurate.
Booked in easily, friendly welcome and service explained
Really impressed with the BMW Master Technician at Snows Portsmouth. I forget his name but he quickly identify and resolved what I thought might be a troublesome interior vibration issue.
Polite and informative
Up to the usual high standard i expect from Snow's.
It was a recall, it took a bit longer than anticipated but I was kept informed.
Because I was completely satisfied
Snows staff will always go beyond just basic helpfulness.
Mike took control of the situation when I arrived at the garage - my instrument panel had gone blank. He arranged for a rapid repair and kept me informed of progress
Kept me updated at all times.
The booking of the service was straight forward & a quick appointment was arranged, the drop off was smooth. On collection I noticed a strange noise so returned the following day & the issue was dealt with immediately & quickly
Customer service was great.
All the work was done to a high standard, in the time allocated with no issues
Work done in good time
The service department kept me informed about my car service and I was able to have the replacements recommended in the same visit.
Very good customer service
Great communication, quality service, no fuss.
Excellent customer service. Very impressed! And the complimentary valet was an unexpected surprise.
We have had at least 5 new cars from Snows, they are brilliant with an outstanding follow up service. What more can one ask?!
I expect good customer service from the brand BMW and I received that.
Easy to deal with , and no waiting around for answers
I have always been satisfied since you were at fratton road
Consistently efficient and helpful, keeping you in the loop at all times.
Everything done in a quick efficient manner
The problem with my car was sorted with no fuss
Everything was done as per service requirement and MOT problem on Snows side was resolved quickly so I got my car back on time.
Car collected, serviced. MOT, washed and cleaned and then returned
All went perfectly.
Everything was explained in detail & advice very helpful
Always a pleasure
Great team of people the receptionist thru to the guy who looked after the car
Issue resolved within the estimated time scale. Courtesy car mix-up - but arranged and paid for taxi both ways.
communicative and helpful
As i answered in question 1, every one was polite and made me feel at ease.
Everything dealt with promptly and professionally
Great service and excellent customer support
Collected and returned car serviced and cleaned as promised
good customer service helpful and on time
A+ every time
Quick and efficient service.
All complete and a full feedback
The car is running more smoothly & the air conditioning now smells fresher after having the cleaning gas put through plus a new filter .
The staff at this dealership are professional and approachable at the same time.
Very good customer service as always
You did what you'd said you'd do and the car came back on time.
Fixed the issue FOC. Warranty honored
Good service Nice showroom Thank you
I give 5 stars because it is always good dealing with snows
Nothing was too much trouble
The sales adviser was knowledgeable and friendly. They spent time explaining the various options at point of purchase and was great at point of delivery, making sure the car was prepped and fully demonstrated before l set off.
Steve was brilliant - went over and above to get me the right deal
Questions was answered
Michael Taylor, the salesman at Snows in Portsmouth kept me informed all the way through the process of ordering a new car. For me communication is key.
Neil was excellent
Simple negotiation and good price for new vehicle.
Car turned up at the time predicted