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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
420 ratings and 235 comments received in the last 90 days.
03 June 2025
From our initial enquiry to the collection of our new car the experience was slick, professional yet friendly. The whole team, but especially Tani were 'across it' at all stages of the process. It was a very positive experience.
03 June 2025
Parking was the only issue. It was difficult to find a parking space to drop off and pick up the car. The sales team were very professional and we would use the company again. The overall experience was very good.
26 May 2025
Excellent service from Neil. Listen, understood I'd done my research and knew what I wanted. Enjoyed the test drive on our own - a nice touch.
19 May 2025
Because I was very pleased with the service I received
15 May 2025
Alex Hall went above and beyond to ensure a satisfied customer
06 May 2025
Very helpful and informative
04 May 2025
Fantastic staff! Friendly, efficient and went out of their way to please us.
03 May 2025
A really thoughtful and considerate experience which has left me very happy with my purchase.
03 May 2025
Requested that the BMW dashcam was fitted - it was not. After realising the mistake, the team were very good at rectifying the issue
22 April 2025
It was a great experience , thanks to Tani , who demonstrated excellent customer service and hospitality at every visit .
22 April 2025
Snows of Portsmouth were friendly, knowledable and price competitive and Alex was outstanding
18 April 2025
I dealt with one salesman throughout my purchase and he has been very helpful answering any questions I had.
11 April 2025
I was very pleased. We arranged test drives for both me and my wife and Lewis was very helpful. Nothing was too much trouble.
09 April 2025
Looked after not only me but also my family on first visit
06 April 2025
I was pleased to have a test drive of an electric car, but that did not give me much insight into all the complexities of setting-up and implementing all the main features. No written instructions on charging explaining unlock buttons & light colours
05 April 2025
The car came very fast and was Exaclty what I was looking for.
04 April 2025
same as above
01 April 2025
Tani was Helpful throughout the process, and kept me up to date with the delivery of my new car. The car is beautiful and is perfect for my needs.
29 March 2025
Excellebt communication, very quick responses to my queries. Ross, Dan and Harley provide excellent customer service, no hassle or over selling, felt they were genuinely trying to meet my needs and did everything to work to a mutually agreeable deal.
25 March 2025
Excellent Aidan covered all areas with me and went through the cars instruments in detail
23 March 2025
Lewis was very helpful when purchasing, keeping me updated on the purchase and then in doing the handover himself. It was nice having a single person dealing with the whole process.
15 March 2025
All employees I spoke to were very courteous and helpful. I was offered test drives and all options were discussed clearly, I never felt rushed. I was kept updated on the build and delivery progress of my car. The hot chocolate was also very good!
08 June 2025
Service was booked for 10am but was not serviced until after 11. Finished service after 12, long time for an oil change and wash.
08 June 2025
Very polite helpful Staff. Knowledgeable.
07 June 2025
Shawn, Hannah and the team were very helpful in getting our car serviced and fixed as soon and efficiently as possible.
06 June 2025
As above
06 June 2025
It was what I expected
04 June 2025
All serviced on time
03 June 2025
Everything was handled well and quickly.
03 June 2025
See above
03 June 2025
You promise a lot but deliver 0 service.
02 June 2025
Easy service and friendly.
02 June 2025
It's normally difficult to park there, but being early, this wasn't a problem this time. The staff were very friendly and an improvement over a few years ago.
02 June 2025
Total professionalism and customer care from start to finish.
02 June 2025
The car was dropped off for a parts warranty claim on brand new BMW discs that had warped within 500 miles. They confirmed they are warped but no reason given on why and said they will never replace discs under warranty. disappointed no explanation!
01 June 2025
Recall issue sorted quickly and efficiently
01 June 2025
Request to to reset MOT due date promised but not carried out.
31 May 2025
They were absolutely brilliant. From the car parking , through reception and even the service engineer. All fantastic
30 May 2025
Please see above comment.
29 May 2025
As above
28 May 2025
Everyone from the parking attendant and throughout were courteous and attentive. I have in the past felt pretty much invisible at other car dealerships. Thankfully not at Snows BMW.
28 May 2025
Overall staff all attentive from the car park attendant to the young lady Ellie who dealt with payment BUT on getting my car home and removing the paper supposedly protecting my cream carpet! I was shocked to find black boot marks I have photos
28 May 2025
Would have been 5 stars if 4 new tyres could have been fitted on site before we had to leave. Good we were sent video on progress.
28 May 2025
Coyldnot have been improved.
27 May 2025
Apart from the time waiting for parts the service was excellent.
27 May 2025
always a good service
27 May 2025
Service on the car great.Aftersales poor !
26 May 2025
First class service provided and feel valued as a customer and looked after accordingly.
26 May 2025
Easy delivery and collection process
26 May 2025
The staff were courteous and efficient, and the issue initially appeared to be fixed. But since the warning message has come back, I'd appreciate if the team could take another look. I still trust the service, but this follow-up is important to me.
26 May 2025
All is good
25 May 2025
Well organised
25 May 2025
Very efficient from making the appointment over the telephone to dropping the car and collecting it when the work was done.
24 May 2025
Happy with service. But 2 days after service I got a text saying breaks needed servicing.
24 May 2025
I've deducted a star on this occasion because on my recent visit there had been a break down in communication which resulted in a longer wait for the completion of the work on my car. This is a rare occurrence however.
24 May 2025
Car cleaned and service and MOT completed
23 May 2025
Well looked after
21 May 2025
Attentive staff
21 May 2025
Very satisfied great friendly service from booking car in spoke with Evie
21 May 2025
Very helpful throughout the day. Quick service too
21 May 2025
Quick and efficient
21 May 2025
I have always had great service
19 May 2025
They didn't rip me off and told me the truth about everything. Also checked before doing any work
19 May 2025
Resolved my car issues quickly with little hassle to myself..
19 May 2025
.
19 May 2025
Technician was available to come out on a test drive to diagnose the fault. He was very knowledgeable polite and well presented. The service staff were helpful.
18 May 2025
Staff are very friendly and helpful!
18 May 2025
As always excellent
18 May 2025
Love the video explaining and seeing the what is checked and what needs fixing. There was a lot of background noise that made it difficult to hear. Hopefully this is a simple improvement that could be made.
18 May 2025
Car was returned to me with scuffed mark on interior black plastic trim inside of drivers door.. so not entirely happy !!
18 May 2025
very good with reservations
18 May 2025
Credit where credit is due, the customer service at snows is exceptional.
17 May 2025
Hassle free
17 May 2025
April explained what was going to happen & would call be once the service was completed as I needed my car back at a certain time
16 May 2025
I asked at the beginning for a light on the dashboard to be checked. When they came back at the end a different person helped me and said no one had handed over to her about it. She herself was very helpful and when got some to look in to it.
14 May 2025
All went to plan
14 May 2025
Car collected and returned. All good.
12 May 2025
Excellent in every respect. Cannot find fault with anything. Well done Snows.
12 May 2025
Efficient, friendly and reassuring.
12 May 2025
Caroline handled everything in a calm and professional manner. She organised a courtesy car, and kept me informed of progress over the Bank Holiday period.
12 May 2025
Really pleased with the whole experience
12 May 2025
Servicing has always been first class.
11 May 2025
Friendly and helpful staff
10 May 2025
Nice to deal with
10 May 2025
Service manager very good to deal with
09 May 2025
Satisfied by Snows. A bit frustrated by BMW Sytner in Tring who sold me an approved used car with out of date gas struts for the pedestrian safety system.
09 May 2025
The customer service is good despite the incompetence of the service and detailing team .
09 May 2025
As above
08 May 2025
Good meet and greet outside and in. Good communication level in advance of visit and during the service.
08 May 2025
People at BMW are friendly & helpful kept me informed of what was happening with my car
08 May 2025
Service delivered as outlined and expected
07 May 2025
See above
07 May 2025
Very friendly and easy to deal with.
06 May 2025
Excellent, as expected from a Snows dealer
06 May 2025
Had two recall issues sorted and a loan car to minimise inconvenience
05 May 2025
Great intro and meeting the service team
05 May 2025
As above
04 May 2025
Staff were helpful and friendly.
03 May 2025
Always good experience.
03 May 2025
Very efficent service
03 May 2025
Never been let down
01 May 2025
Service and experience was just how it was when I purchased my car
01 May 2025
Was shown the coffee machine and everyone was so helpful
30 April 2025
Good check-in and I collected my car when requested. A little concerned the team left the windows open whilst waiting a valet, after the service, given you have so many signs stating my vehicle and contents are left at my own risk.
29 April 2025
Helpfulness of internal contact.
29 April 2025
Se above
29 April 2025
Perfect
29 April 2025
I appreciated your supply of ferry ticket for my car's recall. Also liked the complementary car clean- thank you
28 April 2025
After the self service check in I had to guess where I could sit. No one spoken again to me. Other people arrived and were offered drinks but I was ignored.
28 April 2025
Very happy with the service
28 April 2025
no issues
27 April 2025
Helpful staff, pleasant waiting area and appreciated the free coffee
25 April 2025
Gentleman greeting in car park arrival was very polite and professional. As was lady looking after me. Work done on time and as far as I can see to a high standard. Many thanks
25 April 2025
Very happy with the service, whole experience was very good
25 April 2025
Very please with everything Ellie was very professional throughout the experience. Thank you.
24 April 2025
Very satisfied. Snows are brilliant
24 April 2025
Brilliant service.
23 April 2025
Having not used BMW servicing for a few years it was quite a disappointing experience overall. It seemed very minimal contact, with me doing most of the work booking the car in and having to chase at the end of the day to see if my car was ready.
22 April 2025
Just good service friendly service.
21 April 2025
A little wait when collecting the car as very busy at 5pm
21 April 2025
It was obvious that day the centre was very busy, but I dropped my car off at 8.30 and collected it at 18.15 when the store was supposed to be closed and my car had not been cleaned as requested. The car being collected in front of me had?
21 April 2025
A great friendly team offering a very professional service.
20 April 2025
On Collection i had ti wait over 45 mins to get my car back due to queuing and they forgot to wash my car, so i had to wait longer.
20 April 2025
The staff are invariably cheerful, welcoming and helpful. The work carried out appears good quality and communication has been good
20 April 2025
Very, the staff at the garage were extremely helpful.
20 April 2025
Everything was managed well and when my repair took longer than expected I was allowed to retain my courtesy car for an extra day.
19 April 2025
Easy to book, check in, kept well informed
19 April 2025
Very professional an friendly. I liked the complimentary check of the car so I am aware of what is required in the future. It was also returned to me clean inside and out
18 April 2025
I know that the staff deal with many customers day in day out but it still felt like you were the only customer that mattered.
18 April 2025
For all of the above & the standard of professionalism among staff, since the management changed a few years ago. Having been a customer for nearly 20 years.
17 April 2025
Solved the issue
16 April 2025
Team of professionals
15 April 2025
20 min wait to collect my car
15 April 2025
See above
15 April 2025
No issues or problems
14 April 2025
Very satisfied. April took care of everything very professionally from initial booking to job completion. Car was dropped off at 8.30 and ready by 12pm. Very efficient.
14 April 2025
Easy to use service, everything was very professional and clearly communicated
14 April 2025
The team at Snows side a great job and were really helpful when it came to my servicing and other repairs. They managed to do my servicing in good time and let even more happier when I didn't need as much servicing
14 April 2025
Great service from driving in,reception and completion
13 April 2025
I was not at snows my motor was collected and returned
13 April 2025
Two telephone calls to confirm which rear light part was required, offered to send a picture but this was declined. Wrong part arrived so had to had a pool car for two days!
12 April 2025
They really helped me, great service, friendly staff
12 April 2025
Went by before she called me over, my car was still parked up outside with no one going near it. She explained the wait was because it had to go for a re test which it clearly hadn't due to it being sat outside in view.
12 April 2025
Good service
12 April 2025
Followed up daily but kept getting the same reply-someone would call. Took a week for service with poor communication. Even after replacing the EGR cooler, I'm still getting leak alerts. Now they say it's just paperwork-frustrating experience.
11 April 2025
They were short staffed and I arrived late, but they worked hard to have my car ready so I could collect my child from nursery on time. It was in for an MOT. I am always very happy with the service and the informative videos and texts.
11 April 2025
The lady on the reception desk was very welcoming,but the lady that signed my car in and everyone else seemed to look down on me because I was wearing a tracksuite instead of a suite, thinking they were better than myself, if only they knew me.
10 April 2025
Car was in for recall and it was dealt with efficiently.
09 April 2025
Service was great and th the recall was done extremely fast, the loan car was spot on and when I pointed out my car hadnt been washed they did it right there and then along with a complimentary gift that I wasnt expecting afterwards that blew me away
08 April 2025
All work done to high standard
08 April 2025
Satisfied how it turned out but initially was disappointed with the first available date, but this was OK ultimately as there was a cancellation allowing my car to be seen earlier.
08 April 2025
All the above. Unless you are spending money, they don't want to know.
08 April 2025
All good. Perfect and well looked after by Paul I believe the gentleman who I was dealing with
07 April 2025
After the services I started to heard some strange noises
07 April 2025
Very good Customer Service
07 April 2025
Staff very attentive and informative as always and car ready for pick well before stated time.
07 April 2025
The Recall was managed very efficiently with a satisfactory result - no action required. Complemantary Visual Health Check . Complementary car wash which was much appreciated. Thank you!
07 April 2025
Could do with more courtesy cars. I also have been thinking of changing my car but have never been asked when I have brought my car in for service, mot, work.
07 April 2025
Clear explanations of what was required and rapid fixing of issues identified.
07 April 2025
Very profesional , very helpful
06 April 2025
Excellent service, welcoming and friendly staff, kept me informed of progress
05 April 2025
Always happy with the results
04 April 2025
As above
04 April 2025
Overall a good experience but there was a bit of a delay in getting my vehicle back. A number of customers were all trying to collect at the same time
03 April 2025
The experience was okay
03 April 2025
I
03 April 2025
Great customer service.
02 April 2025
Only realised that there was an outstanding recall notice on the car late afternoon, too late to fix so needed to keep the car over the weekend.
02 April 2025
Staff always friendly. Felt a little inefficient this time waiting for the bill but overall I am happy with the garage
01 April 2025
All went well but was delayed leaving because car was boxed in. More parking is needed
01 April 2025
Laura on the reception desk was so helpful and got my car in for its recall really early.
31 March 2025
The car came in for a recall update. The staff were very friendly and professional.
31 March 2025
Yes it was all good and nothing to complain about.
31 March 2025
All went smoothly.
30 March 2025
Perfect experience
30 March 2025
Good service
30 March 2025
Hassle free transaction
29 March 2025
Very helpful staff good customer service good communication
29 March 2025
They were 5 stars
29 March 2025
Very helpful, all Questions answered, car Returned looking fantastic after cleaning
29 March 2025
Friendly service, expensive, my AirTag was mislaid and not found. Awaiting reimbursement
29 March 2025
No problems. Good communication. Good feedback.
29 March 2025
Great Service
28 March 2025
Kept well informed of progress
28 March 2025
Good communication and completed all work needed very quickly
27 March 2025
As usual a good level service provided by the service team from making the original booking, dropping the car off, video on completion through to being advised the vehicle was ready for collection. Comfortable waiting area and facilities.
26 March 2025
Excellent service
26 March 2025
The team were professional, informative & courteous at all times.
25 March 2025
Great service from Sarah and the rest of the team at Snows Portsmouth
25 March 2025
Our car was serviced as per agreed order and when an extra problem occurred we were notified straight away
25 March 2025
No issues with the service. I did received paperwork for my car with my Husbands name and email address on it. My husband did receive my service video sent to his phone. I did email BMW Snows and they have confirmed all our info is now correct.
25 March 2025
Service team kept me informed of progress and findings so no surprises.
25 March 2025
Was extremely happy with how it all went.
24 March 2025
The lady who booked me in was efficient and friendly.
24 March 2025
Very satisfiied, saw to my recall and fixed a problem that had accured on my journey to them.
23 March 2025
Cost
22 March 2025
I was able to ask Shaun questions about the situation with my car which he responded to straight away so I could make a decision about next steps
22 March 2025
All good. MOT. Kept me informed. Car cleaned. Quick check in and out
22 March 2025
Cannot fault anything.
21 March 2025
Friendly helpful staff.
21 March 2025
Yeah it was m.o.t easy enough to do £60 for wipers I thought was a bit expensive
20 March 2025
Customer care is exceptional
20 March 2025
The service and MOT were carried out efficiently and to the time suggested
20 March 2025
Helpful friendly service.
20 March 2025
Great communication along the process
19 March 2025
Very friendly
19 March 2025
Only thing i would say is the cost is high but everything else i am always happy with at Snows. Big shout to the Valet car cleaners, superb job this time (better than my previous visits)
19 March 2025
Because they treated me like a customer and not as if you were doing them a favour
19 March 2025
Both members of the service team were helpful and knowledgeable
19 March 2025
The works were caried out well. I received a video of the visual check and overall the handing over and picking up of my car was all fine. The courtesy car was nice and I didn't experience any issues. Low score due to staff's attitude.
19 March 2025
EXCELLENT SERVICE ALL ROUND
18 March 2025
My car was recovered to Portsmouth by AA on a Sunday evening and repaired and ready for collection by Friday.
18 March 2025
Nothing to much bother
18 March 2025
Battery replaced on key fob at no charge
18 March 2025
I was kept informed throughout the service
18 March 2025
Whilst the technicians were honest and efficient other members of your staff were not.
17 March 2025
Everything easy and completed on time, although I didn't receive a call to say that my vehicle had passed the MOT or that it was ready to collect.
17 March 2025
Staff are all helpful and the coffee was fine
17 March 2025
Generally all good, but the complimentary clean did not include the boot.
17 March 2025
Would have given 5 stars but the service team forgot to top up all fluids and check tyre pressures. There were significant differences between all pressures. Same values at drop off and pick up.
17 March 2025
The service was well below what I expected.
17 March 2025
Found the video and report very easy and useful
16 March 2025
As above.
16 March 2025
I dealt with your service advisor Carolyn. She was an absolute pleasure to deal with. Courteous, professional and with a great sense of humour. My vehicle was very welled looked after and everything was done on schedule. Thank you.
16 March 2025
Dealt with kindly, efficiently and offered a courtesy car when the car failed mot and tyre's not available until the next day.
16 March 2025
Everything went smoothly and customer service was amazing
16 March 2025
The service advisor and the technician kept me abreast of the works on my car and gave me some good advice.
16 March 2025
Great service from all ataff i encountered.
15 March 2025
Seems a bottle confused on the work being carried out
15 March 2025
simple and straightforward, no hassle
15 March 2025
Courtesy car was available and ready to go as soon as I dropped my car off, minimising disruption to my day. SNOWS called me to inform me my car was ready, earlier than expected.
15 March 2025
Service was top notch
15 March 2025
The mechanical part of the service was very good. The car wash could have been better. Some bird dirt still on window and boot sill still had muddy marks.
14 March 2025
Really professional staff. From security to receptionist to services associate.
04 June 2025
everything went smoothly on collection day