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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
318 ratings and 202 comments received in the last 90 days.
26 July 2025
Excellent service at Snows, Portsmouth. I have been going back there for 18 years, because of that service. Alex was excellent. Nothing was too much trouble and he kept us informed throughout.
18 July 2025
Great, got treated so well when turning up
14 July 2025
I have dealt with SNOWS BMW before however the team this time seem to know a lot about customer service. At no time did I feel under pressure and I felt that it was purely my decision yet I had support from the team to answer my questions.
09 July 2025
Easy to order Given a good deal
09 July 2025
Polite staff always happy to help and straightforward dealings.
05 July 2025
As above.
04 July 2025
Friendly staff and very efficient service. This BMW dealer provides the level of customer service I expect for a premium product.
03 July 2025
Everything was handled well. Communication was excellent throughout the process
01 July 2025
Excellent all round
01 July 2025
Great engineering and tech now relevant
26 June 2025
Always welcome even if last minute
24 June 2025
Always welcoming and friendly personal and always madevto feel you arecsoecial.
17 June 2025
I had exceptional service
14 June 2025
I think the customer service and overall experience of my time buying the car was top notch.
12 June 2025
Neil, Nimi and David were all very helpful and informative.
11 June 2025
It all went to plan and was earlier than originally planned. We had an issue with the keys and we were very well looked after.
04 June 2025
everything went smoothly on collection day
03 June 2025
Parking was the only issue. It was difficult to find a parking space to drop off and pick up the car. The sales team were very professional and we would use the company again. The overall experience was very good.
03 June 2025
From our initial enquiry to the collection of our new car the experience was slick, professional yet friendly. The whole team, but especially Tani were 'across it' at all stages of the process. It was a very positive experience.
27 August 2025
I particularly like the vehicle check. Gives information on what the car needs in the future.
27 August 2025
The customer service advisor was exceptionally helpful, delivered several bits of bad news about my car but did so with empathy and did all she could to mitigate the problems.
27 August 2025
Always happy with Snows
27 August 2025
Caroline was fantastic aswell, really great at her job! Very friendly and took the time to speak to me whilst my car was being brought round to the front. A real asset to the team
27 August 2025
Waiting appointment ran to schedule.
26 August 2025
The constant push to do more than needs to be done, charging for the inspection, apparently BMW recommend changing tyres well before they legally need to be done, just trying to get the less informed or vulnerable to spend double the price of a tyre
25 August 2025
I have been dealing with Levi and Maddie before and after my vehicle came in, they were both extremely helpful. That's why the score is so high.
25 August 2025
As above great service
25 August 2025
The service was the best I have received from Snows in all the years I have been using the service department.
25 August 2025
Kept informed throughout the MOT and Service.
25 August 2025
Great service, and on time
24 August 2025
Harry helped so much, got my car in first thing and I explained I needed to work whilst waiting. Harry found a place to work, he was just so helpful.
24 August 2025
Nothing bad I could say. Very friendly upon entry as well as getting my vehicle finished before the expected time which was very nice considering I had come from the Isle of Wight
24 August 2025
Excellent. The car had indicated that the brake pads needed replacing, but the engineer noticed they looked in good condition and discovered a faulty sensor which he duly replaced.
24 August 2025
My issue has been resolved, thank you. I did want to ask about the recall on my vehicle, as I was not contacted regarding it. I was advised that it was a safety concern and that I would need to wait for the part to arrive before receiving my car?
22 August 2025
Told car would be ready at 1230, on arrival told it would be another half hour, then another half hour so over two and a half hours stuck in the dealership. Honest communication at start and I would have gone home, but drip feed of inaccurate times
22 August 2025
Everything happened as planned. Good drop off system. Very happy with personal service I received on collection.
22 August 2025
Valeted after the work was done, good comms and good customer service.
19 August 2025
Great service
19 August 2025
Car only partially washed.
19 August 2025
Good communication and excellent service. All work carried out as required
18 August 2025
Parking is not easy
18 August 2025
It was only an MOT, but it passed.
17 August 2025
Always good service and feed back
16 August 2025
Phenomenal experience
16 August 2025
Good service
16 August 2025
Excellent service throughout
15 August 2025
See above
13 August 2025
From the moment I walked in the door the service was excellent. I had a similar experience at Van Mosel BMW in Jersey a few weeks ago. Couldn't fault it and so helpful.
13 August 2025
As above
12 August 2025
Superb team of people who were very accommodating, first class service from the parts team, reception, service team. Thank you.
11 August 2025
It was all about the customer service
11 August 2025
Very, service done in good time and as said previous, staff were very friendly and hand over was swift.
11 August 2025
Amazing service very friendly staff
10 August 2025
Because I was completely satisfied
10 August 2025
Service was excellent
10 August 2025
Vert attentive to my needs
09 August 2025
Excellent in every repect
08 August 2025
Excellent service
08 August 2025
I got what I needed
06 August 2025
Always great service
05 August 2025
On this occasion there were some lack of communication issues
05 August 2025
As its BMW i am reassured that the work will be completed to high standard
05 August 2025
Service done in good time, communication good throughout. Courtesy car very dirty though.
05 August 2025
I was given a warm welcome as a returning customer and was looked after with an excellent level of customer service from the whole team.
04 August 2025
Parking was a problem and limited. I had to leave my car blocking in other. On the plus they started the work early and finished early, well done
03 August 2025
After a poor experience from another dealer, they were a breath of fresh air
03 August 2025
As above in relation to the damage caused to my car whilst it was being serviced. I didn't like the way I was sent a text to pay in a new way on line, when I wanted to pay in the normal way my debit card.
02 August 2025
Excellent helpful staff
02 August 2025
Was given time frame and was there early had great welcome by team .
01 August 2025
Caroline and April were both very helpful in arranging a courtesy car during the time it took to get the new tyres delivered. Thank you!!
31 July 2025
Very
31 July 2025
Very satisfied
30 July 2025
A valet clean instead of just a quick hoover. Excellence!
30 July 2025
Done exactly as they should have
29 July 2025
Overall I'm happy with everything untill they mention price for fixing or any other service My opinion is way too much of £
29 July 2025
Service carried out in good time, service staff very efficient. Would have been 5 stars, but I didn't appreciate the Technician turning off my dash cam to road test the car, if a traffic collision had occurred there would have been no proof.
28 July 2025
See above
27 July 2025
Everything went as planned and discussed smoothly and on time
27 July 2025
See above. Took 93 mins vs planned 90. Great ??
27 July 2025
There appears to be a change of direction where customers have to undertake digital check in and collection. I am not a subscriber of a 'faceless' business and prefer to interact with human beings.
25 July 2025
As above
25 July 2025
The reception and service were excellent although the journey to and from was obviously less convenient. The video of the initial inspection was carried our promptly and I was contacted as soon as the car was ready for collection.
24 July 2025
Exceptional service received, without a moments hesitation in providing the service that was warranted
24 July 2025
As above but also, I appreciate the extras such as the free health check, car clean and vac and being able to borrow a car whilst mine is with you. It all helps.
23 July 2025
I was given someone else's paperwork when I collected my vehicle which is GDPR breach and doesn't fill me with confidence when dealing with me now. Raised and waiting for a callback from your Quality/mgmt team.
23 July 2025
The service was excellent, apart from the few pointers I mentioned above.
23 July 2025
Very fast service and accommodated my days work, working in an office provided area.
23 July 2025
Everything required was completed and good advice given
23 July 2025
The booking process was very efficient and clear. I received a call to confirm my booking. The work was completed promptly, my car was provided a complimentary clean and also received a free gift. Service was impeccable.
23 July 2025
Easy and pleasant
22 July 2025
Car came in for MOT. Other work identified that arguably could've been identified when it came in for major service in May. Wheel alignment has been done, but the steering wheel is not centred so it's coming back again. Service not updated on in-car
22 July 2025
Staff were excellent
21 July 2025
MOR done, 2 tyres replaced the same day and stored my car overnight as I was unable to collect.
21 July 2025
Efficient service, friendly staff, good place for me to work whilst waiting for my MoT.
21 July 2025
Took care of my problem
21 July 2025
Would have been 5 stars but when the car was returned to us there were black marks on the front passenger seat (cream leather). The marks were then removed.
20 July 2025
I am very very satisfied with this dealership, l shall be staying with them from now on. It's reassuring to know that my car is in safe hands!
19 July 2025
As above very efficient.
19 July 2025
Disappointed still has the same problem that originally came in for
19 July 2025
Thank you.
19 July 2025
A decent service on the day. Only MoT was required on this occassion. Could of washed the car better as was not overly clean on exterior when returned.
18 July 2025
5 stars are for a smooth process and friendly experience
18 July 2025
Seen quickly for the recall and job completed quickly.
15 July 2025
Everything I asked for
15 July 2025
My car was ready within the stated time and nicely cleaned.
15 July 2025
Efficient service with no issues apart from the courtesy clean which was not the best standard.
15 July 2025
Pragmatic and helpful to deal with
15 July 2025
As above
14 July 2025
Friendly, professional service received throughout. From help received finding a parking space upon arrival, keeping me updated on findings, through to collection of car. Went above and beyond fixing my car by deadline so I could go on holiday
13 July 2025
Quick to book me in
13 July 2025
Drop off and pick up were carefully managed. Video of work kept me informed
13 July 2025
I'm completely satisfied!
12 July 2025
Excellent service
12 July 2025
Because you tried to scam me.
12 July 2025
Courteous, timely and communicative.
12 July 2025
Customer facing side great, but fixed leaking rear diff only for that same oil seal, offside to fail again with 1 year, now input shaft seal is leaking. This dealership cleaned the leak and advised it wasn't leaking bad enough for BMW warranty
11 July 2025
Fair price and good service
10 July 2025
Comfortable waiting and no hassles getting booked.
09 July 2025
I really appreciated the efficiency and communication when my car was in for a service. As well as the helpful video from the service technician, the service manager Paul kept me appraised of all additional work and costings.
09 July 2025
Felt taken care of.
09 July 2025
i received a complimentary clean but honestly my car could have been cleaner- that was my only observation ! the team were great
09 July 2025
The service team kept me informed
08 July 2025
Very quick and easy
08 July 2025
Good customer service
08 July 2025
Fast, polite service, friendly staff. Any additional works required were communicated and explained.
08 July 2025
Snows have carried out every annual service since I purchased my BMW and I have always been pleased with their service. They provide a free 'health check' allowing me to address any issues before they arise and servicing has been competitively priced
08 July 2025
N/A
07 July 2025
As above
07 July 2025
Excellent service. Totally hassle free.
07 July 2025
Booked in for investigation, quoted for it. Took longer than 1 hour, thus wanted to charge me more time. I thought quote was for investigation not by the hour. Technician explained why, and in testing it, resolved some of the issue.
07 July 2025
Overall very good however having to pay £80.00 for the ferry is very disappointing.
07 July 2025
Great job completed
07 July 2025
As above and cost was as quoted.
06 July 2025
Everyone very helpful Sarah especially
06 July 2025
They sorted out the brake problem.
05 July 2025
The team kept us up to date at all times.
04 July 2025
MOT was done quickly and update of Visual health check was very helpful
04 July 2025
Always accommodating, especially when I encountered a breakdown and they managed to find room to squeeze me in at short notice. My last experience was easy and simple and they showed care and attention to the job
02 July 2025
We were welcomed and everyone was very helpful.
02 July 2025
Loan car
01 July 2025
Works were done to standard however received no health check video to confirm it had been done. Payment link was sent before id received a call or email to say work had been carried out
01 July 2025
Poor service in terms of not having my correct details on the system, causing me to pay when I had a service plan. Not responding to various calls / emails following up on the promised refund. Despite having 2 BMWs currently, both of which serviced
01 July 2025
Good customer service
01 July 2025
Did exactly what I asked for and contacted me for other options which were necessary.
01 July 2025
Excellent experience
30 June 2025
The service I received was 10/10
26 June 2025
Excellent service
25 June 2025
Very professional
25 June 2025
See previous comments
25 June 2025
Seemed as if things have got better. All staff cheerful and attentive. Well done.
25 June 2025
Staff particularly Caroline Osbourne were very helpful
25 June 2025
Your technician did a great job and fixed my problem, but now the warranty company are refusing to pay.
24 June 2025
As above
24 June 2025
I was served once again by Caroline who was as friendly, professional and efficient as ever. The repairs to my car were carried out well within the estimated timeframe and I was kept aware throughout. Thank you once again to Caroline and all at Snows
24 June 2025
Service person was very good
23 June 2025
It's surprising I had taken my car elsewhere and within 10min he had read all fault codes and been advised of work needed on car. On my visit to BMW this didn't happen, instead I was told there was only one fault appearing.
23 June 2025
All done as agreed. Sarah very helpful
23 June 2025
My overall experience with BMW has always been a perfect 10 out of 10. From start to finish, the customer service is exceptional. The staff are extremely friendly, highly professional, and truly skilled at what they do.
23 June 2025
Very professional team that made me feel like a valued customer
23 June 2025
Good service
23 June 2025
Please see above, I was hesitant to use Snows before due to the cost but I felt I got a great level of service and the bill was not as bad as I imagined! I would use again.
23 June 2025
Service as expected
22 June 2025
Great service
22 June 2025
Again good customer service
22 June 2025
I have been going to Snows for years and I can say that I fe my car is safe there.
21 June 2025
?
18 June 2025
Outstanding customer service, as always, from Steve Churchill and Hannah makkink.
16 June 2025
As above
16 June 2025
Everything was dealt with efficiently and effectively.
16 June 2025
In and out on time
16 June 2025
Overall, I was satisfied with the service I received at Snows Portsmouth. However, I was disappointed with the included wash and vacuum this time. It appeared to be rushed and didn't meet the usual standard I've experienced on previous visits.
15 June 2025
All involved with customer service was great from the time I called to the time I collected my car was always supportive and positive
15 June 2025
Very professional
14 June 2025
Friendly starff from reception to service, and always have a smile on there face when taking your money
13 June 2025
Sarah was very helpful very kind lovely stuff
12 June 2025
Great service team not forgetting the greeters in the car park! Everything done as planned and on time. Proactive about reporting potential future problems.
11 June 2025
Repair/check was done in the time stated, with complementary tea, coffees etc, the chocolate drink was one of the best ive had, my other half said the mocha was also very good, shame I didn't have time for another one??
11 June 2025
Felt i was ripped off but when I bought the two cars they were very good .
11 June 2025
They were very amused at the sight of our car But pitched in, helped by being efficient, getting me back on the road as quickly as they could as my day was going to be long as I then set off to Weymouth and later that evening return to the IOW
11 June 2025
Professional service from start to finish
11 June 2025
It was expensive!
10 June 2025
Technician engaged with me to understand my issue
10 June 2025
Excellent professional service, made me feel valued as a customer, looked after very well during my visit, attention was paid to all the small details that made all the difference.
10 June 2025
Always excellent service, very professional and friendly
09 June 2025
Completely satisfied I chose to wait for my car I was comfortable, had coffee and was kept informed. My car was returned to me in spotless condition Excellent.
09 June 2025
Recall workcarried out at no cost.
09 June 2025
As above
09 June 2025
Had multiple warranty issues and all fixed, except for part on back order.
08 June 2025
Very polite helpful Staff. Knowledgeable.
08 June 2025
Service was booked for 10am but was not serviced until after 11. Finished service after 12, long time for an oil change and wash.
07 June 2025
Shawn, Hannah and the team were very helpful in getting our car serviced and fixed as soon and efficiently as possible.
06 June 2025
It was what I expected
06 June 2025
As above
04 June 2025
All serviced on time
03 June 2025
You promise a lot but deliver 0 service.
03 June 2025
See above
03 June 2025
Everything was handled well and quickly.
02 June 2025
Easy service and friendly.
02 June 2025
The car was dropped off for a parts warranty claim on brand new BMW discs that had warped within 500 miles. They confirmed they are warped but no reason given on why and said they will never replace discs under warranty. disappointed no explanation!
02 June 2025
It's normally difficult to park there, but being early, this wasn't a problem this time. The staff were very friendly and an improvement over a few years ago.
02 June 2025
Total professionalism and customer care from start to finish.
17 August 2025
Answered all my questions, very transparent, all round great