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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
337 ratings and 215 comments received in the last 90 days.
09 July 2025
Polite staff always happy to help and straightforward dealings.
05 July 2025
As above.
04 July 2025
Friendly staff and very efficient service. This BMW dealer provides the level of customer service I expect for a premium product.
03 July 2025
Everything was handled well. Communication was excellent throughout the process
01 July 2025
Excellent all round
01 July 2025
Great engineering and tech now relevant
26 June 2025
Always welcome even if last minute
24 June 2025
Always welcoming and friendly personal and always madevto feel you arecsoecial.
17 June 2025
I had exceptional service
14 June 2025
I think the customer service and overall experience of my time buying the car was top notch.
12 June 2025
Neil, Nimi and David were all very helpful and informative.
11 June 2025
It all went to plan and was earlier than originally planned. We had an issue with the keys and we were very well looked after.
04 June 2025
everything went smoothly on collection day
03 June 2025
Parking was the only issue. It was difficult to find a parking space to drop off and pick up the car. The sales team were very professional and we would use the company again. The overall experience was very good.
03 June 2025
From our initial enquiry to the collection of our new car the experience was slick, professional yet friendly. The whole team, but especially Tani were 'across it' at all stages of the process. It was a very positive experience.
26 May 2025
Excellent service from Neil. Listen, understood I'd done my research and knew what I wanted. Enjoyed the test drive on our own - a nice touch.
19 May 2025
Because I was very pleased with the service I received
15 May 2025
Alex Hall went above and beyond to ensure a satisfied customer
06 May 2025
Very helpful and informative
04 May 2025
Fantastic staff! Friendly, efficient and went out of their way to please us.
03 May 2025
Requested that the BMW dashcam was fitted - it was not. After realising the mistake, the team were very good at rectifying the issue
03 May 2025
A really thoughtful and considerate experience which has left me very happy with my purchase.
22 April 2025
It was a great experience , thanks to Tani , who demonstrated excellent customer service and hospitality at every visit .
22 April 2025
Snows of Portsmouth were friendly, knowledable and price competitive and Alex was outstanding
18 April 2025
I dealt with one salesman throughout my purchase and he has been very helpful answering any questions I had.
13 July 2025
Quick to book me in
13 July 2025
I'm completely satisfied!
13 July 2025
Drop off and pick up were carefully managed. Video of work kept me informed
12 July 2025
Courteous, timely and communicative.
12 July 2025
Customer facing side great, but fixed leaking rear diff only for that same oil seal, offside to fail again with 1 year, now input shaft seal is leaking. This dealership cleaned the leak and advised it wasn't leaking bad enough for BMW warranty
12 July 2025
Excellent service
12 July 2025
Because you tried to scam me.
11 July 2025
Fair price and good service
10 July 2025
Comfortable waiting and no hassles getting booked.
09 July 2025
The service team kept me informed
09 July 2025
Felt taken care of.
09 July 2025
i received a complimentary clean but honestly my car could have been cleaner- that was my only observation ! the team were great
09 July 2025
I really appreciated the efficiency and communication when my car was in for a service. As well as the helpful video from the service technician, the service manager Paul kept me appraised of all additional work and costings.
08 July 2025
Good customer service
08 July 2025
Fast, polite service, friendly staff. Any additional works required were communicated and explained.
08 July 2025
N/A
08 July 2025
Very quick and easy
08 July 2025
Snows have carried out every annual service since I purchased my BMW and I have always been pleased with their service. They provide a free 'health check' allowing me to address any issues before they arise and servicing has been competitively priced
07 July 2025
Overall very good however having to pay £80.00 for the ferry is very disappointing.
07 July 2025
Great job completed
07 July 2025
As above
07 July 2025
As above and cost was as quoted.
07 July 2025
Booked in for investigation, quoted for it. Took longer than 1 hour, thus wanted to charge me more time. I thought quote was for investigation not by the hour. Technician explained why, and in testing it, resolved some of the issue.
07 July 2025
Excellent service. Totally hassle free.
06 July 2025
They sorted out the brake problem.
06 July 2025
Everyone very helpful Sarah especially
05 July 2025
The team kept us up to date at all times.
04 July 2025
MOT was done quickly and update of Visual health check was very helpful
04 July 2025
Always accommodating, especially when I encountered a breakdown and they managed to find room to squeeze me in at short notice. My last experience was easy and simple and they showed care and attention to the job
02 July 2025
Loan car
02 July 2025
We were welcomed and everyone was very helpful.
01 July 2025
Good customer service
01 July 2025
Excellent experience
01 July 2025
Did exactly what I asked for and contacted me for other options which were necessary.
01 July 2025
Poor service in terms of not having my correct details on the system, causing me to pay when I had a service plan. Not responding to various calls / emails following up on the promised refund. Despite having 2 BMWs currently, both of which serviced
01 July 2025
Works were done to standard however received no health check video to confirm it had been done. Payment link was sent before id received a call or email to say work had been carried out
30 June 2025
The service I received was 10/10
26 June 2025
Excellent service
25 June 2025
Seemed as if things have got better. All staff cheerful and attentive. Well done.
25 June 2025
Your technician did a great job and fixed my problem, but now the warranty company are refusing to pay.
25 June 2025
Staff particularly Caroline Osbourne were very helpful
25 June 2025
Very professional
25 June 2025
See previous comments
24 June 2025
I was served once again by Caroline who was as friendly, professional and efficient as ever. The repairs to my car were carried out well within the estimated timeframe and I was kept aware throughout. Thank you once again to Caroline and all at Snows
24 June 2025
Service person was very good
24 June 2025
As above
23 June 2025
Service as expected
23 June 2025
Good service
23 June 2025
Please see above, I was hesitant to use Snows before due to the cost but I felt I got a great level of service and the bill was not as bad as I imagined! I would use again.
23 June 2025
Very professional team that made me feel like a valued customer
23 June 2025
My overall experience with BMW has always been a perfect 10 out of 10. From start to finish, the customer service is exceptional. The staff are extremely friendly, highly professional, and truly skilled at what they do.
23 June 2025
All done as agreed. Sarah very helpful
23 June 2025
It's surprising I had taken my car elsewhere and within 10min he had read all fault codes and been advised of work needed on car. On my visit to BMW this didn't happen, instead I was told there was only one fault appearing.
22 June 2025
Great service
22 June 2025
I have been going to Snows for years and I can say that I fe my car is safe there.
22 June 2025
Again good customer service
21 June 2025
?
18 June 2025
Outstanding customer service, as always, from Steve Churchill and Hannah makkink.
16 June 2025
As above
16 June 2025
Everything was dealt with efficiently and effectively.
16 June 2025
Overall, I was satisfied with the service I received at Snows Portsmouth. However, I was disappointed with the included wash and vacuum this time. It appeared to be rushed and didn't meet the usual standard I've experienced on previous visits.
16 June 2025
In and out on time
15 June 2025
All involved with customer service was great from the time I called to the time I collected my car was always supportive and positive
15 June 2025
Very professional
14 June 2025
Friendly starff from reception to service, and always have a smile on there face when taking your money
13 June 2025
Sarah was very helpful very kind lovely stuff
12 June 2025
Great service team not forgetting the greeters in the car park! Everything done as planned and on time. Proactive about reporting potential future problems.
11 June 2025
Professional service from start to finish
11 June 2025
They were very amused at the sight of our car But pitched in, helped by being efficient, getting me back on the road as quickly as they could as my day was going to be long as I then set off to Weymouth and later that evening return to the IOW
11 June 2025
Felt i was ripped off but when I bought the two cars they were very good .
11 June 2025
Repair/check was done in the time stated, with complementary tea, coffees etc, the chocolate drink was one of the best ive had, my other half said the mocha was also very good, shame I didn't have time for another one??
11 June 2025
It was expensive!
10 June 2025
Always excellent service, very professional and friendly
10 June 2025
Excellent professional service, made me feel valued as a customer, looked after very well during my visit, attention was paid to all the small details that made all the difference.
10 June 2025
Technician engaged with me to understand my issue
09 June 2025
As above
09 June 2025
Had multiple warranty issues and all fixed, except for part on back order.
09 June 2025
Completely satisfied I chose to wait for my car I was comfortable, had coffee and was kept informed. My car was returned to me in spotless condition Excellent.
09 June 2025
Recall workcarried out at no cost.
08 June 2025
Service was booked for 10am but was not serviced until after 11. Finished service after 12, long time for an oil change and wash.
08 June 2025
Very polite helpful Staff. Knowledgeable.
07 June 2025
Shawn, Hannah and the team were very helpful in getting our car serviced and fixed as soon and efficiently as possible.
06 June 2025
As above
06 June 2025
It was what I expected
04 June 2025
All serviced on time
03 June 2025
Everything was handled well and quickly.
03 June 2025
See above
03 June 2025
You promise a lot but deliver 0 service.
02 June 2025
Easy service and friendly.
02 June 2025
It's normally difficult to park there, but being early, this wasn't a problem this time. The staff were very friendly and an improvement over a few years ago.
02 June 2025
Total professionalism and customer care from start to finish.
02 June 2025
The car was dropped off for a parts warranty claim on brand new BMW discs that had warped within 500 miles. They confirmed they are warped but no reason given on why and said they will never replace discs under warranty. disappointed no explanation!
01 June 2025
Recall issue sorted quickly and efficiently
01 June 2025
Request to to reset MOT due date promised but not carried out.
31 May 2025
They were absolutely brilliant. From the car parking , through reception and even the service engineer. All fantastic
30 May 2025
each person that i dealt with helpful, friendly and i felt like nothing was too much trouble
30 May 2025
Please see above comment.
29 May 2025
As above
28 May 2025
Everyone from the parking attendant and throughout were courteous and attentive. I have in the past felt pretty much invisible at other car dealerships. Thankfully not at Snows BMW.
28 May 2025
Overall staff all attentive from the car park attendant to the young lady Ellie who dealt with payment BUT on getting my car home and removing the paper supposedly protecting my cream carpet! I was shocked to find black boot marks I have photos
28 May 2025
Coyldnot have been improved.
28 May 2025
Would have been 5 stars if 4 new tyres could have been fitted on site before we had to leave. Good we were sent video on progress.
27 May 2025
Service on the car great.Aftersales poor !
27 May 2025
always a good service
27 May 2025
Apart from the time waiting for parts the service was excellent.
26 May 2025
First class service provided and feel valued as a customer and looked after accordingly.
26 May 2025
Easy delivery and collection process
26 May 2025
The staff were courteous and efficient, and the issue initially appeared to be fixed. But since the warning message has come back, I'd appreciate if the team could take another look. I still trust the service, but this follow-up is important to me.
26 May 2025
All is good
25 May 2025
Very efficient from making the appointment over the telephone to dropping the car and collecting it when the work was done.
25 May 2025
Well organised
24 May 2025
Car cleaned and service and MOT completed
24 May 2025
I've deducted a star on this occasion because on my recent visit there had been a break down in communication which resulted in a longer wait for the completion of the work on my car. This is a rare occurrence however.
24 May 2025
Happy with service. But 2 days after service I got a text saying breaks needed servicing.
23 May 2025
Well looked after
21 May 2025
I have always had great service
21 May 2025
Attentive staff
21 May 2025
Very satisfied great friendly service from booking car in spoke with Evie
21 May 2025
Very helpful throughout the day. Quick service too
21 May 2025
Quick and efficient
19 May 2025
They didn't rip me off and told me the truth about everything. Also checked before doing any work
19 May 2025
Resolved my car issues quickly with little hassle to myself..
19 May 2025
.
19 May 2025
Technician was available to come out on a test drive to diagnose the fault. He was very knowledgeable polite and well presented. The service staff were helpful.
18 May 2025
Staff are very friendly and helpful!
18 May 2025
As always excellent
18 May 2025
Love the video explaining and seeing the what is checked and what needs fixing. There was a lot of background noise that made it difficult to hear. Hopefully this is a simple improvement that could be made.
18 May 2025
Car was returned to me with scuffed mark on interior black plastic trim inside of drivers door.. so not entirely happy !!
18 May 2025
very good with reservations
18 May 2025
Credit where credit is due, the customer service at snows is exceptional.
17 May 2025
Hassle free
17 May 2025
April explained what was going to happen & would call be once the service was completed as I needed my car back at a certain time
16 May 2025
I asked at the beginning for a light on the dashboard to be checked. When they came back at the end a different person helped me and said no one had handed over to her about it. She herself was very helpful and when got some to look in to it.
14 May 2025
Car collected and returned. All good.
14 May 2025
All went to plan
12 May 2025
Excellent in every respect. Cannot find fault with anything. Well done Snows.
12 May 2025
Efficient, friendly and reassuring.
12 May 2025
Caroline handled everything in a calm and professional manner. She organised a courtesy car, and kept me informed of progress over the Bank Holiday period.
12 May 2025
Really pleased with the whole experience
12 May 2025
Servicing has always been first class.
11 May 2025
Friendly and helpful staff
10 May 2025
Nice to deal with
10 May 2025
Service manager very good to deal with
09 May 2025
Satisfied by Snows. A bit frustrated by BMW Sytner in Tring who sold me an approved used car with out of date gas struts for the pedestrian safety system.
09 May 2025
The customer service is good despite the incompetence of the service and detailing team .
09 May 2025
As above
08 May 2025
Good meet and greet outside and in. Good communication level in advance of visit and during the service.
08 May 2025
People at BMW are friendly & helpful kept me informed of what was happening with my car
08 May 2025
Service delivered as outlined and expected
07 May 2025
See above
07 May 2025
The car was serviced in a super quick time with little disruption.
07 May 2025
Very friendly and easy to deal with.
06 May 2025
Excellent, as expected from a Snows dealer
06 May 2025
Had two recall issues sorted and a loan car to minimise inconvenience
05 May 2025
Great intro and meeting the service team
05 May 2025
As above
04 May 2025
Staff were helpful and friendly.
03 May 2025
Always good experience.
03 May 2025
Very efficent service
03 May 2025
Never been let down
01 May 2025
Service and experience was just how it was when I purchased my car
01 May 2025
Was shown the coffee machine and everyone was so helpful
30 April 2025
Good check-in and I collected my car when requested. A little concerned the team left the windows open whilst waiting a valet, after the service, given you have so many signs stating my vehicle and contents are left at my own risk.
29 April 2025
I appreciated your supply of ferry ticket for my car's recall. Also liked the complementary car clean- thank you
29 April 2025
Perfect
29 April 2025
Helpfulness of internal contact.
29 April 2025
Se above
28 April 2025
Very happy with the service
28 April 2025
After the self service check in I had to guess where I could sit. No one spoken again to me. Other people arrived and were offered drinks but I was ignored.
28 April 2025
no issues
27 April 2025
Helpful staff, pleasant waiting area and appreciated the free coffee
25 April 2025
Gentleman greeting in car park arrival was very polite and professional. As was lady looking after me. Work done on time and as far as I can see to a high standard. Many thanks
25 April 2025
Very please with everything Ellie was very professional throughout the experience. Thank you.
25 April 2025
Very happy with the service, whole experience was very good
24 April 2025
Brilliant service.
24 April 2025
Very satisfied. Snows are brilliant
23 April 2025
Having not used BMW servicing for a few years it was quite a disappointing experience overall. It seemed very minimal contact, with me doing most of the work booking the car in and having to chase at the end of the day to see if my car was ready.
22 April 2025
Just good service friendly service.
21 April 2025
It was obvious that day the centre was very busy, but I dropped my car off at 8.30 and collected it at 18.15 when the store was supposed to be closed and my car had not been cleaned as requested. The car being collected in front of me had?
21 April 2025
A great friendly team offering a very professional service.
21 April 2025
A little wait when collecting the car as very busy at 5pm
20 April 2025
Everything was managed well and when my repair took longer than expected I was allowed to retain my courtesy car for an extra day.
20 April 2025
The staff are invariably cheerful, welcoming and helpful. The work carried out appears good quality and communication has been good
20 April 2025
On Collection i had ti wait over 45 mins to get my car back due to queuing and they forgot to wash my car, so i had to wait longer.
20 April 2025
Very, the staff at the garage were extremely helpful.
19 April 2025
Easy to book, check in, kept well informed
19 April 2025
Very professional an friendly. I liked the complimentary check of the car so I am aware of what is required in the future. It was also returned to me clean inside and out
18 April 2025
I know that the staff deal with many customers day in day out but it still felt like you were the only customer that mattered.
18 April 2025
For all of the above & the standard of professionalism among staff, since the management changed a few years ago. Having been a customer for nearly 20 years.
09 July 2025
Easy to order Given a good deal