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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Craig Lacey

Franchise Sales Manager
  • Years at the dealership 2
  • Years in the company 2
  • Department Sales

Steve Churchill

Franchise Aftersales Manager
  • Years at the dealership 18
  • Years in the company 18
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 13
  • Years in the company 13
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing was too much trouble for the staff

Service

Service carried out quickly with no fuss

Service

Can't fault the service so far.

Service

Prompt

Service

The Master Technician, Paul Piper, was an exemplary example of a Master Technician. He knew straight away what the problem was with my vehicle, had the part ordered in advance and carried out the repair on first visit.

Service

Car was checked in for a while-u-wait appointment, the work was carried out as requested and the technician explained what he had done on completion.

Service

Everything perfect. As usual.

Service

All dealt with efficiently and advisorys explained.

Service

Very proficient and effective Team

Service

Easy to book

Service

Good service

Service

Done what I required with no fuss

Service

Everything done well

Service

No fuss, no problems as usual

Service

Kept up to date on service progress, with SMS and video link. Car finished on time.

Service

Again perfect service

Service

The matter was quickly resolved

Service

Everything was completed as well as a service which I had thought would take another visit.

Service

Everyone really helpful

Service

Always good service

Service

Job completed in time frame estimated

Service

Professional service

Service

good service from a reputable company

Service

Pleasant experience all round and good service.

Service

Always helpful and polite.

Service

Staff were very friendly, met and guided on arrival. Check in was very easy and professional. Service and MOT were both completed well. I appreciate the difficulty in providing catering, but a coffee would have been very welcome!

Service

FROM BOOKING THE APPOINTMENT THROUGH TO COLLECTING MY VEHICLE AFTER THE SERVICE HAD BEEN COMPLETED THE PROCESS WAS UNCOMPLICATED AND ENTIRELY SATISFACTORY

Service

Everything promised was done, the car was washed and clean when handed back. I was dealt with by everyone in a friendly, competent and professional manner.

Service

* Fantastic Service * - Right from the outset with the initial contact with Hannah Makkink and then whole Team at BMW Snows, Portsmouth.

Service

Excellent service

Service

Quick, easy and staff are always helpful.

Service

Everything was done professionally and in a timely manner.

Service

The whole service experience was excellent.

Service

As professional as usual.

Service

Couldn't fault a thing

Service

Faultless. Charming driver who picked up and returned my car. The video of the underside of the car was a great idea, and the car was returned in pristine condition. Well done and thank you.

Service

Job complete, dodgy tyre also sorted at reasonable price.

Service

Finally fixed the issue with the DAB radio not displaying enough info - thanks for that!

Service

Everything was superb.

Service

No issues

Service

just a end of warranty check in

Service

excellent after sales service from Snows in Portsmouth

Service

From start to finish. The courtesy car I loved it more.

Service

Very helpful in these difficult times, everything perfect.

Service

The staff go that extra mile to ensure you are happy with their service.

Service

Organised and helpful

Service

The perfect outcome to the problem we had

Service

The clean was fab!

Service

Professional and helpful staff. Very friendly.

Service

They always make sure my car is safe and will always advice if pending issues. I never feel ripped off.

Service

Job was finished professionally, yet quickly

Service

good service.

Service

Great Service

Service

Brilliant service, and ready on time.

Service

Seamless I would have liked the car picked up but was a bit late in booking in as my mot would have run out Before a date available for pickup service. My fault not yours.

Service

Very skillful, unpushy sales and efficient help with faulty charger.

Service

The service was done to the right standard, the car was returned clean, and was ready on time. Service managers on the front desk were very attentive.

Service

My car was completed in the pre-service assessment (I'd damaged a wheel which was replaced) and on the day of the service sooner than I'd been promised. The communication was excellent and the car collected clean and sanitised.

Service

Everything was good

Service

Staff are so friendly and helpful. I've just had a service and MOT and was surprised the cost was so reasonable.

Service

Very personalised service offered. The person I dealt with was exceptionally knowledgeable and kept me updated frequently. The arranging of the loan vehicle while the car was being looked at was over the two days was also exceptionally well handled.

Service

Our first time at Snows since moving to the area and the experience was special.

Service

100% Staff are very professional and will go the extra mile to ensure the customer is fully satisfied .

Service

Great customer service, effective communication, on time and on price.

Service

On collection of my new car,I knew it fitted like a a new jacket.A very satisfying experience.

Sales

Snows coped very well under difficult circumstances due to covid. Very good social distancing during handover process.

Sales

David Crowcombe was excellent. He was not pushy and just had a way about him that made you want to buy this special car.

Sales

Very comfortable

Sales

I can't keep the smile off my face, my new bmw is amazing. The handover was a fantastic experience, thank you

Sales

Professional helpful staff at all times - a pleasure to do business with the team.

Sales

I have had to pay more money for another X1 which was different from my original order. The Salesman tried his best to resolve the issue which was a mistake made by another sales person who has since left the company.

Sales

I have never had a bad experience at Portsmouth BMW. The staff are so helpful and can't do enough to look after you. Given the current situation with social distancing, I felt very comfortable that I was safe and not at risk.

Sales

Couldn't have asked for more. Always informed of what the situation was and what was happening with regards the new car.

Sales

Kept informed of delivery and easy handover

Sales

Covid limited the Purchase and handover experience.