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Nothing was too much trouble for the staff
Service carried out quickly with no fuss
Can't fault the service so far.
The Master Technician, Paul Piper, was an exemplary example of a Master Technician. He knew straight away what the problem was with my vehicle, had the part ordered in advance and carried out the repair on first visit.
Car was checked in for a while-u-wait appointment, the work was carried out as requested and the technician explained what he had done on completion.
Everything perfect. As usual.
All dealt with efficiently and advisorys explained.
Very proficient and effective Team
Easy to book
Done what I required with no fuss
Everything done well
No fuss, no problems as usual
Kept up to date on service progress, with SMS and video link. Car finished on time.
Again perfect service
The matter was quickly resolved
Everything was completed as well as a service which I had thought would take another visit.
Everyone really helpful
Always good service
Job completed in time frame estimated
good service from a reputable company
Pleasant experience all round and good service.
Always helpful and polite.
Staff were very friendly, met and guided on arrival. Check in was very easy and professional. Service and MOT were both completed well. I appreciate the difficulty in providing catering, but a coffee would have been very welcome!
FROM BOOKING THE APPOINTMENT THROUGH TO COLLECTING MY VEHICLE AFTER THE SERVICE HAD BEEN COMPLETED THE PROCESS WAS UNCOMPLICATED AND ENTIRELY SATISFACTORY
Everything promised was done, the car was washed and clean when handed back. I was dealt with by everyone in a friendly, competent and professional manner.
* Fantastic Service * - Right from the outset with the initial contact with Hannah Makkink and then whole Team at BMW Snows, Portsmouth.
Quick, easy and staff are always helpful.
Everything was done professionally and in a timely manner.
The whole service experience was excellent.
As professional as usual.
Couldn't fault a thing
Faultless. Charming driver who picked up and returned my car. The video of the underside of the car was a great idea, and the car was returned in pristine condition. Well done and thank you.
Job complete, dodgy tyre also sorted at reasonable price.
Finally fixed the issue with the DAB radio not displaying enough info - thanks for that!
Everything was superb.
just a end of warranty check in
excellent after sales service from Snows in Portsmouth
From start to finish. The courtesy car I loved it more.
Very helpful in these difficult times, everything perfect.
The staff go that extra mile to ensure you are happy with their service.
Organised and helpful
The perfect outcome to the problem we had
The clean was fab!
Professional and helpful staff. Very friendly.
They always make sure my car is safe and will always advice if pending issues. I never feel ripped off.
Job was finished professionally, yet quickly
Brilliant service, and ready on time.
Seamless I would have liked the car picked up but was a bit late in booking in as my mot would have run out Before a date available for pickup service. My fault not yours.
Very skillful, unpushy sales and efficient help with faulty charger.
The service was done to the right standard, the car was returned clean, and was ready on time. Service managers on the front desk were very attentive.
My car was completed in the pre-service assessment (I'd damaged a wheel which was replaced) and on the day of the service sooner than I'd been promised. The communication was excellent and the car collected clean and sanitised.
Everything was good
Staff are so friendly and helpful. I've just had a service and MOT and was surprised the cost was so reasonable.
Very personalised service offered. The person I dealt with was exceptionally knowledgeable and kept me updated frequently. The arranging of the loan vehicle while the car was being looked at was over the two days was also exceptionally well handled.
Our first time at Snows since moving to the area and the experience was special.
100% Staff are very professional and will go the extra mile to ensure the customer is fully satisfied .
Great customer service, effective communication, on time and on price.
On collection of my new car,I knew it fitted like a a new jacket.A very satisfying experience.
Snows coped very well under difficult circumstances due to covid. Very good social distancing during handover process.
David Crowcombe was excellent. He was not pushy and just had a way about him that made you want to buy this special car.
I can't keep the smile off my face, my new bmw is amazing. The handover was a fantastic experience, thank you
Professional helpful staff at all times - a pleasure to do business with the team.
I have had to pay more money for another X1 which was different from my original order. The Salesman tried his best to resolve the issue which was a mistake made by another sales person who has since left the company.
I have never had a bad experience at Portsmouth BMW. The staff are so helpful and can't do enough to look after you. Given the current situation with social distancing, I felt very comfortable that I was safe and not at risk.
Couldn't have asked for more. Always informed of what the situation was and what was happening with regards the new car.
Kept informed of delivery and easy handover
Covid limited the Purchase and handover experience.