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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Craig Lacey

Sales Manager
  • Years at the dealership 1
  • Department Sales

Thomas Snell

Corporate Manager
  • Years at the dealership 3
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 8
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 12
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff was courteous, they gave me free coffee, the place was clean, there was free WiFi, they send me video of what they were going to do to my car and above all I trust BMW service. My car is reliable!

Service

Friendly, efficient staff

Service

I have used Snows for many years. Easy to book a service, very pleasant welcoming reception. Nice touch to have a coffee in a comfortable waiting area. Parking very difficult though . Expensive service >£300 for effectively an oil and filter change!

Service

Very good, able to wait in the cafe whilst my service was being done with complimentary drinks.

Service

Problem not fixed.

Service

Feed back and updates good.

Service

having booked on line in November for a December service at a discounted price, I was very surprised that the offer was not reflected in my bill. I produced a copy my booking form and agreed payment which eventually was honoured.

Service

Over the last 13 years I have been able to trust the service given

Service

Wonderful service over 6 years from Snows in Portmouth

Service

A garage which understands your requirements.

Service

Quick and efficient visit.

Service

Service was great. There is warranty work that would be booked in later but nothing so far.

Service

Because apart from an unknown problem causing extra wait I g time an expense the service manager couldn't be more helpful and courteous

Service

The service was fine and the staff accommodating but it is hard to defend the point that the price for an oil change and a few extras £440 is on the premium side!

Service

Please see above.

Service

Faultless service

Service

Had booked my car in for a service but at short notice needed it back by 4pm and that was achieved

Service

They fixed the problem in conjunction with BMW

Service

All members of the BMW staff were polite and knowledgeable.

Service

Prompt service

Service

Have been using this dealer for a number of years. Highly delighted. The only thing this time was that I did not receive my customary call or email to say that the MOT was due.

Service

Friendly and prompt service. My car was returned valeted which is a nice touch.

Service

Completed within advised timeframe. Car valeted afterwards

Service

I had a minor accident and, as I don't really understand all the modern technology, the Service Department helped me with everything. I hate having any damage to my car but they took all the stress out of it.

Service

We always have excellent treatment when visiting Snows ( Portsmouth )

Service

Efficient and courteous service.

Service

Very quick and rectified issues found swiftly whilst keeping me in the loop

Service

a Loan car made it possible for me to bring the car from Chichester where I live

Service

Car failed MOT, they were very helpful and kept their word to get me in for a retest after I'd repaired the car. Very polite, treat you with a lot of respect

Service

I was reminded of the need for the intervention, I was able to book convenient to me and the car was available for collection at the time promised and I was kept informed of progress.

Service

see above. the work was satisfactory although expensive

Service

Always kept informed even received a video report.

Service

The car was dropped off at 9.30 for a service. The dealership provided a taxi to a local shopping area. However the car was not ready until gone 5pm and my wife had to wait in the dealership for nearly 2 hours.

Service

They did everything that needed to be done.

Service

All went according to plan , and my car was cleaned

Service

Snows Portsmouth consistently deliver the highest standard of service I have ever experienced from a motor dealer.

Service

Took for the sales team to intervene to get the car booked in otherwise I was facing a month wait (as needed a courtesy car) despite the car systems having crashed completely

Service

Always very friendly and helpful. Comfortable waiting zone... Free coffee appreciated although not great taste. 90 minute promise not always met.

Service

Excellent service.You contacted me ahead of the warranty expiry and for the MOT. Arranged a pick up from my home by friendly driver, and sent a video of the work undertaken.Well done and thank you. Will keep with you!

Service

Our visit last week was extremely caring. The best attitude in last 4 years.

Service

Very poor responsee from staff and the service manager.

Service

Everything went off perfectly

Service

Good Service but very costly

Service

As usual all went well, to expectation and it is an opportunity to look at the new cars in the showroom. Coffee is good.

Service

Very satisfied

Service

I would of given full stars but car serviced and tyre pressures not checked

Service

Hassle free and on the ball all round.

Service

The service I received from Steve Churchill (Service Manager) was first class, the problem with my car was rectified and Snows BMW Portsmouth certainly excelled.

Service

MOT was carried out earlier than planned due to me arriving early. There is a recommendation of a repair that is needed shortly. I missed the video so wasn't able to get this repair done on the day but that's my fault

Service

Friendly and efficient service from start to finish.

Service

Nothing to complain about. Never offered to collect my car for service or lend me a car, but then I never asked!

Service

Offered me with a change of courtesy car when I said I wasn't happy with driving a automatic car.

Service

Did what you said you would do

Service

Excellent service! Everyone I met through the whole process, even the lovely chap who meets everyone in the car park, he is a super efficient and friendly member of your team!

Service

Ok but room for improvement

Service

costly and didn't do what was requested

Service

Poor customer service within the service department - I am fed up with sorry!

Service

service was excellent, complained about refusal to reset service indicator which was done anyway

Service

It was simple to book a service, arranged start and finish time. Comfortable waiting area.

Service

Always a professional service

Service

Based on previous response. I think for my next service I will use an independent BMW specialist close to where I live. I just feel an enthusiast will look after my car better.

Service

\what more can you ask for than being very satisfied

Service

everything went to plan!

Service

Having a tyre problem and being told it would take 3 working days to get a replacement is poor, especially when I was advised I should not drive the car. No loan car available. I therefore went to Kwik Fit who sorted me in a matter of hours

Service

The work was carried out as specified and a reasonable price. However car scratched again, third time!

Service

Service was good but l refer to my previous comments.

Service

Took 6 days for BMW dealership to reply to my email about the issue with the coolant level, the eventual response was completely unsatisfactory.

Service

Never got an explanation what was the cause!

Service

It took me over 6 weeks to get my car seatbelt fixed, its been over a week since I raised a complaint regarding my breaks, still no email.

Service

Fell slightly short on returning a clean car.

Service

nothing was too much trouble

Service

as above.

Service

be competitive on price... BMW UK must act enforce competitive pricing

Service

Found 1 of four brake discs rusty the next day indicating non-working caliper. Fixed by me.

Service

No problems. Polite staff. Clean car returned.

Service

Booked me in at short notice , found me a courtesy car and completed all the work for less then the original quote

Service

Flexible in terms of booking slots, ability to wait (and work while waiting) on site, cafe. Also offered a loan car if required.

Service

Good service.....but expensive for just basically an oil change first service.

Service

Had excellent service from Lorraine Wagstaffe the service executive at Snows from start to finish.

Service

Efficient/polite

Service

In the end all went well, but communications left something to be desired: messages not always passed and the position not always made completely clear. Everybody was however very courteous.

Service

All staff I have spoken to have been very helpful.

Service

My repair was carried out quickly and professionally

Service

The overriding impression of visiting Snows though is that the operation is very highly staffed compared with, say Honda and JLR. Is it really necessary to be met in the car park and again at reception before talking to a 3rd person to book in??

Service

Very attentive service from the Service Team member who kept me informed as to progress

Service

All sorted as requested.

Service

Very knowledgeable staff sent me a video of my service was been done had a nice café

Service

James is a very competent technician. Always professional, knowledgeable and courteous

Service

Snows is a brilliant dealer! Very friendly staff and I never had any problems

Service

Staff were friendly and BMW provided an efficient service.

Service

Not everything was restored to the status quo when I brought the car in for service - seat positions, seat belts, sat nav screens - otherwise you would have been given 5 stars

Service

On collection day, there were a few scratches and scuff marks on the car that required machine polishing. Luckily they had the equipment on site to improve things. Otherwise, Snows Portsmouth is an excellent centre.

Sales

The purchase was excellent we were kept informed on the build process and the delivery was on the date promised. The car handover was disappointing I was expecting it to be done undercover not in torrential rain, with no chance to inspect the outside

Sales

straightforward

Sales

Polite, friendly staff who listened to my requirements and set out to meet my need and expectation.

Sales

Polite service, looked after from second went through the door.

Sales

Dealership were brilliant

Sales

Sometimes, I think not being able to see some of the standard equipment on cars is a little unsettling. I'm not one for adding extras onto a vehicle so I would like to see what the standard interior equipment is at times

Sales

Handover left me wanting. An advertised aftermarket option seems not to be the case.