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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Very nice bunch of workers down there and there always willing to help
I feel the covid-safe precautions were well thought through and thorough.
Dealt with quickly and efficiently.
As above
From the moment I spoke to Tom outside to the moment I collected my car , I was made to feel wanted
Always receive excellent service.
Friendly welcoming staff. Great customer service.
Snows Portsmouth are outstanding when it cones to servicing. I try to get Josh to handle my services as he is very, very good
I was completely satisfied
Very professional, polite and efficient. I enjoy the video they send regarding the progress of your service..
Quick, efficient service.
Overall I was satisfied with everything else
excellent Covid protection measures in place and being observed by all staff, regular contacts and updates from my service adviser.
I was well looked after
Easy to make appointment. Easy to drop off, reception etc, and to collect. Kept fully informed of progress. Vehicle cleaned inside and out. Next oil change in 2 years
All very efficient and professional service
Done all they said and knew wha was needed
The process was flawless, everything was cleaned and sanitised before use and felt extremely safe. The guy on the desk was helpful and efficient and I was in and out of the showroom quickly.
As above
Extremely professional & courteous
Very happy, great service, especially pleased to have the car cleaned too!
All staff extremely professional and helpful
As above and video of car being serviced.
The car has performed without any problems since purchase, I hope that if that were to change, Snows would be the listening dealership.
Because it was helpful that you were able to deal with it immediately and we'll.
No complaints
Efficient, personal service; attention to detail by sales staff; excellent cars.
Every thing was done at the time agreed
In this very difficult time company did everything to get the car to me