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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Craig Lacey

Franchise Sales Manager
  • Years at the dealership 2
  • Years in the company 2
  • Department Sales

Steve Churchill

Franchise Aftersales Manager
  • Years at the dealership 18
  • Years in the company 18
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 13
  • Years in the company 13
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was done to the right standard, the car was returned clean, and was ready on time. Service managers on the front desk were very attentive.

Service

My car was completed in the pre-service assessment (I'd damaged a wheel which was replaced) and on the day of the service sooner than I'd been promised. The communication was excellent and the car collected clean and sanitised.

Service

Everything was good

Service

Very personalised service offered. The person I dealt with was exceptionally knowledgeable and kept me updated frequently. The arranging of the loan vehicle while the car was being looked at was over the two days was also exceptionally well handled.

Service

Staff are so friendly and helpful. I've just had a service and MOT and was surprised the cost was so reasonable.

Service

100% Staff are very professional and will go the extra mile to ensure the customer is fully satisfied .

Service

Our first time at Snows since moving to the area and the experience was special.

Service

Great customer service, effective communication, on time and on price.

Service

I felt I was given some priority because I needed the car back by a certain time, which it was. Also I appreciated the COVID prevention measures were taken seriously and I was not worried.

Service

Up to usual standard

Service

Very polite, quoted all-inclusive price for service, on the day everything went as expected!

Service

Car picked up and delivered back to me, great service All work needed carried out

Service

Although being in the Covid period the team did everything they could to find the parts needed and help with a workaround when no parts were available from Germany thanks to Faye

Service

Polite service rep, courtesy car, and my own car serviced and returned clean.

Service

Courteous, helpful and efficient.

Service

GOOD SERVICE, POLITE, CAREFUL, DO THE JOB PROPERLY

Service

all good

Service

Can't fault the customer service, addressing of issues and all round job well done.

Service

No issues at all and car ready early

Service

Very comprehensive and completely satisfactory service.

Service

During the current Covid lockdown were very helpful in arranging my 3 year warranty inspection and MOT to be carried out once it was reopened

Service

Easy to book, very friendly receptionist, immediate offer of a courtesy car.

Service

Good experience from start to finish

Service

Snows very helpful. They were happy to provide a 'collect' service (which I needed). And it all went very smoothly. Plus the use of video to show me exactly why they were recommending work was a very good facility.

Service

Fantastic job done & felt my car was brand new when returned. Great to have pick up & return & drivers were so meticulous in their hygiene routine during this pandemic. Only issue was some of my settings had changed but I could easily change back.

Service

The staff went out of their way to sort out the problems

Service

I was very nervous about taking my car to be serviced as this was my first trip out of the house since being in lockdown and I explained this to Hannah who was very reassuring and Faye was extremely helpful when I returned to collect my car.

Service

Very helpful, polite and respectful staff. I was made to feel valued.

Service

Liked the fast drop off of the keys for service. The whole Covid-19 criteria dealt with well.

Service

This was actually a Mini service using the BMW rep. The rep was helpful.

Service

I found the service department knowledgeable and striving to assist. Paul Hadlow always demonstrates good customer service.

Service

Service over the years has always been satisfactory and affordable.

Service

Highly efficient and professional

Service

I was comletely satisfied with the service I received. The staff were polite and helpful

Service

No problems, start to finish

Service

good communication

Service

Very pleased with the complementary wash and valet. Service video is an interesting addition. Had to wait around 30mins for return of car after 90min service turnaround. Overall pleased and probably the best experience at Snows to date.

Service

Always courteous and professional. Well set up and organised to deal with the current COVID situation

Service

Car returned for a recall & vehicle inspection light , great service checked tyres & brakes , spotted a screw puncture. All sorted at the same time. Luckily before a trip to the SouthWest . Brilliant !

Service

My issue with my M4 was resolved at the first visut

Service

I was looked after.

Service

Staff are always helpful and car serviced to high standard

Service

Excellent service every time.

Service

They did everything as they said they would and were very pleasant to deal with they kept me regularly updated.

Service

All staff were very helpful & friendly.

Service

I am satisfied with your service

Service

Solved the issue very quickly and supplied me with a courtesy car over night

Service

All staff were helpful and attentive.

Service

Very pleased with the attention to all of the Covid 19 precautions including correct signposting and hand sanitiser placement. Service carried out promptly and professionally.

Service

Snows are my preferred choice having used all of my local BMW dealerships

Service

Efficient, friendly

Service

Very efficient

Service

I thought the final report and video was excellent and gave me great confidence that the work had been done diligently.

Service

Good service On time

Service

Always kept informed and reminded of the car's due service. Made to feel very welcome.

Service

MY BRAKES AND TYRES WERE CHECKED AND A VIDEO OF THIS SENT TO ME.

Service

From the initial contact to say I need a brake service, to the job completed on the day, everything went smoothly and according to plan - exact timing and a job well done.

Service

Job done as specified and full information backs it up

Service

Very efficient and friendly

Service

Thanks people for your customer connection service and amazing service job

Service

I was looked after properly and on time, communication was very good.

Service

The service was carried out on time and as planned.

Service

Collection and bought back as expected. Good service, cleaned car A very good service altogether

Service

Perfectly executed and very easy

Service

I appreciated the telephone contact before my appointment to explain the changes due to lockdown.

Service

Every thing was carried out as expected

Service

Efficient and polite customer service

Service

It was only an MOT this time and it was completed quickly, on time and efficiently.

Service

Excellent service

Service

Booked car in was informed by phone, when service was completed,told car was in A1 condition with no additional work required .

Service

Efficient, professional service

Service

Kept informed of delivery and easy handover

Sales

Covid limited the Purchase and handover experience.

Sales

Your salesman Nick Irish dealt with us from start to finish in difficult circumstances during the Covid lockdown and kept us informed of progress with the build on our new car and delivered it as soon as he could .

Sales

Again, Lee makes everything hassle free and simple.

Sales

Even with the changes due to Covid I was well looked after and any interaction was timely and efficient. Time scales for delivery and handover were exact.

Sales

The salesman was knowledgeable, helpful, keeping me informed throughout the process No pushy sales ( unlike Mercedes ) just professional service.

Sales

Again working in the boundaries of covid Sam delivered everyThing he promised and he is a nice guy to get on with

Sales

kept informed throughout

Sales

Even with the shutdown and delay with Covid we were able to get answers promptly to any queries and Sam Collier could not have been more helpful when he returned to work

Sales

Always friendly, not too pushy. Kept me updated on when car would be available due to delay by covid.