Loading...

ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Craig Lacey

Franchise Sales Manager
  • Years at the dealership 2
  • Department Sales

Steve Churchill

Franchise Aftersales Manager
  • Years at the dealership 18
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 13
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had to take my car in early, even though the service was not carried out until the afternoon.

Service

Work completed in short time

Service

Quick, efficient, quality service.

Service

brilliant service

Service

Have no problems with Snows

Service

Really professional experience end to end

Service

Car returned in good order

Service

Friendly staff

Service

Easy to book, received reminder. Professional staff and very friendly. Clear and sensible Covid restrictions in place. Work explained and all questions answered

Service

On time and work explained and clear breakdown of costs

Service

Every time my car is booked in, I am contacted with an update electronically and also called by the service department. Very professional team and I feel like a valued customer.

Service

always friendly and helpful

Service

very good all round

Service

Couldn't fault snows

Service

A collection and delivery was arranged and payment over the phone. Great communication throughout and a video of the works done. Brilliant.

Service

From start to finish it was outstanding service

Service

No reason not to.

Service

I was very pleased with the service I received from Snows BMW.

Service

Polite, effective and very accurate forecast of spend

Service

Good service and car came back cleaned inside and outside.

Service

There was no aspect which we considered could have been better dealt with.

Service

Well organised.

Service

Service was completed on time, customer representative was polite, helpful and explained everything fully.

Service

everything went smoothly as planned

Service

Paul is very professional.

Service

The price for repairs was a little high. Also the courtesy cars are not always available.

Service

It was my first BMW service experience and I was very happy.

Service

Courteous staff. See comments above. Slightly more expensive than other manufacturers service. The condition based maintenance schedule may reduce unnecessary work but in reality increases the number of individual service visits

Service

Friendly efficient staff

Service

Colected and returned by polite people. Service carried out as expected

Service

no hassle, safe environment and car was ready when told it would be

Service

Everything taken care of as needed

Service

As above. Service couldn't have been better

Service

Previously having experienced a great service for many years from Snows on the Isle of Wight I was hoping that I wouldn't be disappointed having to move to another branch, I wasn't. I look forward to building a similar trust with Portsmouth Staff.

Service

They did what was required, checked out a couple of issues I was concerned about and did it all very promptly.

Service

Snows provided exactly what we asked for in terms of flexible approach to servicing both of our cars at the same time

Service

Good service, efficient, car collected and returned fully cleaned.

Service

see above

Service

Very professional and the car came back to me really clean

Service

See above.

Service

Friendly and courteous staff, adherence to COVID social distancing measures and reports from service and MOT all contribute to me feeling valued as a customer.

Service

Courteous and efficient service.

Service

Car picked up and re turned on time, clean and tidy on return.

Service

Always helpful and attentive

Service

From booking the appointment to the final delivery it was without pain.

Service

Snows are excellent. I've only had a BMW for the last year and the quality of customer service is excellent. They are helpful, courteous and a pleasure to connect with.

Service

Easy for me

Service

Service and personnel are great. My only issue is that you don't collect vehicles or offer customers transport within the immediate area. Might not be possible at the moment, but I've been offered this benefit free of charge at other service centres.

Service

Treated with respect and friendly service

Service

No problems experienced all questions answered and someone always available to talk to

Service

As always, on time, on budget. Excellent

Service

Racked my brains but can't think of anything to moan about.

Service

Service completed promptly and efficiently and recording sent electronically of the service.

Service

A very efficient service

Service

Work completed to an excellent standard and in good time.

Service

The work to be carried out was fully explained.

Service

Even during these trying times, the service was excellent, with the showroom well organised and a comfortable waiting area. The staff were very helpful professional and friendly as always.

Service

Experience was great, dealership is well managed and everyone was very helpful, especially the guy greeting you outside as you arrive in your car

Service

everything about snows portsmouth is very professional

Service

From the moment of arrival at Snow EVERYTHING is above expectation. Well, actually I have come to expect it. Every visit is a great experience. Thank you to all staff!

Service

The usual excellent service from Snows Portsmouth, Social distancing is well managed. Exemplary.

Service

Polite staff, I love being able to see the survey online of the car, fabulous idea

Service

Greated by a member of staff who hadnt even started work but saw i didnt know where to go very friendly helpfull and the staff who where dealing with me went above and beyond to have my car repaired and ready for collection in time

Service

No scratches and after inspecting the new airbag it was fitted perfectly

Service

Car was done bang on time..

Service

Very straightforward process from start to finish.

Service

Despite the COVID restrictions Snows were excellent, convenient drop off in the morning, polite call to confirm the car was ready for collection. All work complete and car washed and valeted.

Service

As per earlier comment, plus no issue changing service date due to lower mileage

Service

Friendly and polite staff. Efficient service

Service

All the work was carried out quickly and efficiently.

Service

Very satisfied, considering it was my fault for the visit on this occasion, but the technician was very understanding.

Service

Easy to book, well organised under COVID-19 and car ready as requested.

Service

It worked really well with fitting in to my work schedule. Liked the booking process, options to book in person or by electronic means

Service

the planned visit was very well managed

Service

Extremely professional.

Service

Excellent

Service

All the work discussed was completed and the car cleaned, as hoped.

Service

Did what was asked efficiently and courteously!

Service

Professional and friendly

Service

The service and MOT were completed ahead of schedule.

Service

Service complete within 90 minutes. Comfortable seating area and free Wi-fi while waiting for service completion.

Service

First class service & attitude. An absolute pleasure to deal with & a credit to the marque.

Service

Comprehensive communication and service paperwork.

Service

I appreciate that you always try to reduce the cost of the job. I had a scheduled recall done but your engineers found a problem that potentially could cost over £500 but fortunately it was paid by BMW even tough the car is out of the manf. guarantee

Service

All work completed to time. No issues or unexpected charges.

Service

Courteous staff.

Service

High standard of work

Service

Extremely satisfied with the level of service.

Service

I have found all the staff at this dealership very professional, as well as helpful, friendly and polite. Nothing is too much trouble.

Service

All the team are exceptional.

Service

Good service from Snows, as always.

Service

Very helpful, kept me informed and were extremely courteous.

Service

Excellent service

Service

considering the Covid situation, all very easy and smooth and safe

Service

Very smooth experience from welcoming staff member in car park to paying via phone before pick up to speed up time spent at pick up.

Service

Polite, professional and efficient staff. They always keep me fully updated.

Service

Clear booking system. I would have given 5 if I had been offered also a courtesy car.

Service

Because of the Covid situation they picked up my car and delivered it home to me at the times stated. They returned it having not only had a service and MOT but also beautifully cleaned inside and out.

Service

I had my car picked up and returned which is a wonderful service. Kept informed at every stage which was great.

Service

Will be returning

Service

swift efficient service

Service

Completely satisfied

Service

Same as my other comment. Great service

Service

The car was serviced and MOT'd in the timescale requested, a video tour was provided and the car was fully valeted ready for collection, faultless!

Service

Car was picked up and delivered back within the time frame stated. The guys that came for the car were very kind and friendly.

Service

Booking in system was smooth ... as was arranging a courtesy car .. work done quicker than expected and to a high standard.

Service

Well, I had two brand new wheels fitted but within a few yards after driving off the tyre warning came on. I returned the car to be told it was a valve problem which took about an hour to sort out. All was well the second time I left and seems ok now

Service

Just great customer service

Service

Quick and easy

Service

Professional service, no pressure on customer, friendly courteous staff.

Service

Never have any problems with snows

Service

Booking servicing is easy, the staff are very professional, it gives me confidence that my car is being very well looked after

Service

Communication very good, perfect timescale and car spotless - no complaints

Service

I've had a number of cars from Snows Portsmouth, always had them serviced there. Snows are totally professional in all aspect.

Service

Job completed as requested.

Service

Everything carried out as expected and to schedule. Free courtesy car, plus wash and valet.

Service

Everything was completely correctly within the agreed time scale. Great communication from Lucinda throughout.

Service

Faultless service

Service

Efficient friendly service

Service

My vehicle was cleaned and ready to go at the agreed time.

Service

Had a call from the technician to explain what was wrong with my car and explained in detail so I could understand

Service

As above, all good!

Service

I think I've said it above.

Service

Car on top of its game when serviced , and cleaner

Service

I feel the covid-safe precautions were well thought through and thorough.

Service

There is no more to say about the service,on time and completely satisfied

Service

The car was serviced, mot'd, cleaned and my wife received a taxi to and from home.

Service

Prompt service. Nothing is too much trouble.

Service

Even with covid restrictions the whole team were very professional at all times

Service

As above

Service

Very professional and courteous

Service

Extremely satisfied

Service

Very nice bunch of workers down there and there always willing to help

Service

Helpful staff and dealt with my requirements

Service

Communications were clear and quick and I couldn't fault the service at all

Service

Dealt with quickly and efficiently.

Service

Please see my first comment.

Service

From the moment I spoke to Tom outside to the moment I collected my car , I was made to feel wanted

Service

Always receive excellent service.

Service

Snows Portsmouth are outstanding when it cones to servicing. I try to get Josh to handle my services as he is very, very good

Service

Friendly welcoming staff. Great customer service.

Service

I was completely satisfied

Service

Very professional, polite and efficient. I enjoy the video they send regarding the progress of your service..

Service

Quick, efficient service.

Service

Slick and well done

Sales

Made welcome

Sales

Fast and efficient service

Sales

The Sales Representative that dealt with the final issues of the sale of the car, which included the handover of the new car, was extremely professional in his manner and very helpful with anything I needed to know.

Sales

Neil was very helpful and comms were clear and prompt

Sales

This a repeat of the comment made in the answer to question 1. Plus - we were kept in good contact through an extended period through lockdown before the car was delivered. We cannot fault the process we experienced and will return again inthree year

Sales

David Crowcombe provided exceptional service from the very first visit to the centre, to the eventual vehicle handover. The ease of contact and general customer service focus was top class at all times. There was never any pressurised selling :)

Sales

Yes it was good but I need to make an appt with the tech guy

Sales

Very excited and my sales consultant was fantastic