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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Steve Churchill

Franchise Aftersales Manager
  • Years at the dealership 18
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 13
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My expectations were met

Service

Everything was easy.

Service

Good start to finish

Service

Great job and usual frm John, Paul and the team at Smnows.

Service

Car was picked and returned home. Service was explained to me and carried out to my instructions. Car was cleaned

Service

Got the MOT done on time & friendly staff

Service

Very well looked after.

Service

fixed the problem

Service

Excellent service and cleaned my car

Service

Chased me up re MOT and provided timely reminder!

Service

Completed quickly

Service

Always professional and friendly.

Service

No complaints, all friendly.

Service

Everything perfect, no problems.

Service

Everyone was super helpful and went the extra mile. When I arrived at the service dept without any appointment but with a problem with my window the engineer immediately came to try and help me.

Service

Trusted company

Service

The recall was dealt with in a professional way and the staff were helpful and knowledgeable.

Service

There were no issues at all- it would have been nice to get a loan car for the period I was without a car but I don't think that's enough to reduce to rating.

Service

Able to phone and book for same week. Expected to replace discs and pads so pleased to told discs didn't need doing yet.

Service

Excellent

Service

Booking for my yearly service and MOT was hassle free and my car was treated with car with care whilst in for it's service.

Service

accommodated our need of needing the car back as soon as possible

Service

They fixed the problem without issue.

Service

As above excellent experience from the reception to the service and collection

Service

Was brilliant. Looked after really well. Service done and findings explained very well. Car cleaned and valeted to a high spec.

Service

Brake fluid change completed quickly and car returned quickly but very nice driver

Service

Everything was explained, everything was on time, my car was returned spotless and I feel confident its safe to drive for another year

Service

They were able to do an oil change as it was due in a month, although not booked in for this they were very accommodating to save me a return trip back.

Service

Staff helpful and work completed within the 90 minutes stated

Service

Booking and service all very efficient.

Service

Very satisfied with the level of service though is an older car, staff treated it ad though it just came off the production line.

Service

Absolutely 5* service

Service

Staff were pleasant

Service

Staff are always very helpful.

Service

completed on time and kept up to date with progress during the repair.

Service

I thought Lucy was very helpful at the customer service desk.

Service

fast and effecient Guy was freindly

Service

Completed on time with detailed explanation of content. Loan car was clean and in good condition.

Service

Work was completed promptly and to a good standard. The service video sent via email link overs good transparency.

Service

No problems, repair carried out as requested.

Service

good prompt service

Service

No fuss, did what they said they would do, cleaned the car beautifully.

Service

The staff are always courteous and helpful. The time scales they provide are accurate.

Service

Really impressed with the BMW Master Technician at Snows Portsmouth. I forget his name but he quickly identify and resolved what I thought might be a troublesome interior vibration issue.

Service

Booked in easily, friendly welcome and service explained

Service

Very pleased

Service

Snows staff will always go beyond just basic helpfulness.

Service

It was a recall, it took a bit longer than anticipated but I was kept informed.

Service

Because I was completely satisfied

Service

Up to the usual high standard i expect from Snow's.

Service

Polite and informative

Service

Mike took control of the situation when I arrived at the garage - my instrument panel had gone blank. He arranged for a rapid repair and kept me informed of progress

Service

Kept me updated at all times.

Service

Customer service was great.

Service

All the work was done to a high standard, in the time allocated with no issues

Service

The booking of the service was straight forward & a quick appointment was arranged, the drop off was smooth. On collection I noticed a strange noise so returned the following day & the issue was dealt with immediately & quickly

Service

Work done in good time

Service

Great communication, quality service, no fuss.

Service

The service department kept me informed about my car service and I was able to have the replacements recommended in the same visit.

Service

Very good customer service

Service

Excellent customer service. Very impressed! And the complimentary valet was an unexpected surprise.

Service

We have had at least 5 new cars from Snows, they are brilliant with an outstanding follow up service. What more can one ask?!

Service

I expect good customer service from the brand BMW and I received that.

Service

Easy to deal with , and no waiting around for answers

Service

I have always been satisfied since you were at fratton road

Service

Consistently efficient and helpful, keeping you in the loop at all times.

Service

Everything done in a quick efficient manner

Service

The problem with my car was sorted with no fuss

Service

Everything was done as per service requirement and MOT problem on Snows side was resolved quickly so I got my car back on time.

Service

Excellent service

Service

Car collected, serviced. MOT, washed and cleaned and then returned

Service

Everything was explained in detail & advice very helpful

Service

Great team of people the receptionist thru to the guy who looked after the car

Service

All went perfectly.

Service

Always a pleasure

Service

Issue resolved within the estimated time scale. Courtesy car mix-up - but arranged and paid for taxi both ways.

Service

All things ran smoothly Nice to be back in a showroom

Sales

Lauren was very professional and helpful. Nothing was a problem for her. Trust was visible.

Sales

Amazing !!

Sales

I give 5 stars because it is always good dealing with snows

Sales

Nothing was too much trouble

Sales

The sales adviser was knowledgeable and friendly. They spent time explaining the various options at point of purchase and was great at point of delivery, making sure the car was prepped and fully demonstrated before l set off.

Sales

Steve was brilliant - went over and above to get me the right deal

Sales

Questions was answered

Sales

Michael Taylor, the salesman at Snows in Portsmouth kept me informed all the way through the process of ordering a new car. For me communication is key.