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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Meet the team

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Ross Perks

Sales Manager
  • Years at the dealership 12
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 10
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 10
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff greeted me at the door, took my car and guided me to reception, smooth as silk. Kept me informed throughout.

Service

Nothing was too much trouble and I really appreciated the professional and transparent approach

Service

Never received a call to say my car was ready and when a called and finally got through after 10min on hold I was told they didn’t know if my bmw was ready and would have to check.

Service

Kept to time. Pleasant surroundings in which to wait. Expensive.

Service

The first service only took 2-hours, and there have been no issues since the service.

Service

Solved the problem with the car although I find the prices a little too much

Service

Very happy with all aspects of my visit

Service

Parking space found on arrival. Car booked in with no fuss. Coffee offered free. And I had time to look at all the other cars and read for a while. All very relaxing.

Service

Timing was organised to suit us and we were kept well informed

Service

Snows has always been very responsive and helpful. The only reason this isn’t a 5 is that on this occasion Snows called out Boarhunt garage to our home, even though this wasn’t a breakdown. We ended up having to go into the garage anyway afterwards.

Service

Snows BMW preserverd to find a fix to the issue with our vehicle. Personnel were professional, courteous at all times.

Service

Car was serviced at appointed time within the time frame quoted, and delivered in a cleaned state.

Service

The work was carried out professionally and to time.

Service

My problem was solved to my complete satisfaction

Service

All costs explained in detail

Service

Professional, ‘Lucinda’ was a delight, pleasant and courteous

Service

they did the job they said they would

Service

overcharge had to be corrected

Service

In the distant past I have had two episodes when I would have expected them to be able to diagnose major faults (flat battery and perforated a/c matrix in a generally troublesome X5). Otherwise I am completely satisfied.

Service

Very personal service, very professional.

Service

Nothing is too much trouble the team are always helpful and take time to explain everything

Service

Very unprofessional staff. Money maker! They told me they need to replace the whole tyre w/ punctured and the rear brakepads needs replacing. In the end they manage to repair the tyre. I went to protyre to check the brake pads and they are all ok.

Service

After being messed around by the last dealer who looked at my car (Partridges in Southampton) I was pleased that Snows actually found the problem with my car and had it fixed efficiently.

Service

Lucinda's communication was excellent, as was her relationship with the customer.

Service

Continued from above. Then when my wife was pointed out to him he said " mm well i don't mind taking that."

Service

COMPLETELY SATISFIED

Service

The work was completed in the time frame stated

Service

The key drop off process was ok, however when collecting my car after the service it took 25 mins to hand me my keys back.

Service

Snows are good. However I now need a service and thought I had a service contract but it has run out by 100 miles. I am miffed about this as SNOWS had opportunity to tell me when I took the car in 10 days ago when I had my seat belt replaced.

Service

Very fast and efficient

Service

From Booking to collection a very slick operation

Service

Work completed was fine but quite expensive

Service

efficient lone car was ready and paperwork - no delays and the meet and greet in car park was nice touch

Service

Work was carried out satisfactory, but I was given no estimate of when my car would be ready to collect. In the end I had to phone up myself and discovered it was ready to collect

Service

ExcellentMinor issue with paperwork

Service

They done a good job

Service

The car was booked in for Tuesday 24th July and as I was in London that day I wouldn't be able to collect it until the 25th, which was no problem from your side.

Service

Courteous staff who did what they said. On time. Car left clean.

Service

All the BMW staff was helpful and friendly

Service

They were superb

Service

They managed to resolve a problem with he car when previous dealership had failed.

Service

Had a coffee and a replacement car, so all was well.

Service

There was no option of a courtesy car or any alternatives to assist with logistics.Alsop after the service my service warning is still activated which means I will have to proactively get this resolved which is irritating.

Service

No solution to wheels

Service

As above

Service

Fantastic customer service all round at Snows BMW Portsmouth. I called to report a potential fault / issue, my car was booked in for service / fault fix for the next day and all completely resolved within 24 hours of my first call!

Service

Very efficient service.Vehicle completed when agreed.Very helpful explanation of how cameras work.

Service

I was welcomed by Sam Collier who quickly arranged a fix.

Service

Part of the service was a valet of the vehicle. The boot area was not touched and several bits of cleaning was not done to the standard I expected. All other items were good.

Service

They are always helpful.

Service

on return of my car from servicing it had not been valeted, unlike when I had my a pervious service at a different BMW dealership. all my personal setting with in the business professional I-drive had been completed deleted or changed.

Service

Pleasant service and nice amenities in the dealership

Service

I've enjoyed every car that I've had but I truly believe that this is my favourite car!

Sales

We travelled from Devon to Portsmouth to order and collect the car and it was ready for us upon arrival. Mr Middlemiss went through the technicalities of the car, inviting us to contact him should we have any queries or any kind or needed help.

Sales

Made it easy