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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Complaints Procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Ross Perks

Sales Manager
  • Years at the dealership 12
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 10
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 10
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Per above, exemplary from start to finish: greeting on forecourt, greeting from receptionists, greeting from and dealings with staff. All thoroughly professional, courteous and efficient. These are the traits which distinguish Snows from others

Service

Polite, friendly and customer focussed service

Service

Always polite and helpful

Service

It was an effortless experience

Service

Very satisfied, all staff very helpful and happy. My car was serviced and ready in a Short time

Service

Excellent service, courtesy car provided overnight, work carried out well.

Service

Everything about the service from start to finish was excellent

Service

Works not completed on time.Car returned late and SALES INVOICE over charged.

Service

Good experience, staff make you feel very welcome

Service

The whole service experience was good with an agreeable waiting area and courteous and helpful staff.

Service

The personal service was professional and the free coffee most welcome. The toilets weren’t in the best state!

Service

Completely faultless attention to our problem, quite exceptional, especially Jon.

Service

Good pre service conversation, decent courtesy car, and all completed on time.

Service

Its all recorded at the customer service centre ref [SRNUMBER=1-59900643362]

Service

Staff were courteous and patient. Facilities while waiting for my car were of a high standard. Car had been cleaned inside and out and software updated before being returned to me. The problem was fully explained and a solution offered.

Service

Great all round service and communication. Seemless

Service

I dropped my car in last week for a service and was told it didn’t need doing only my breaks. However these were then not deemed needed to change. One week later a warning light has come on which means another day without a car and no hire car

Service

Everything in perfect order together with professional thoroughness

Service

Very friendly and efficient.

Service

The guy in service was exceptionally helpful - on my first visit I was given a lift and collected when the car was ready and on my second visit for a further problem the car was ready earlier than anticipated and thankfully before the rush hour! Plu

Service

Convenient booking of car for serviceCompleted on time

Service

I had MOT & a service while I waited & was very happy with everything.

Service

Friendly, polite Staff. I was running 15 mins late and this was no problem for them!Very impressed, Thank you!

Service

Time made to wait to book car in and collect.

Service

As above

Service

If you deal with the right people at Snows have confidence in the outcome.

Service

Everything good

Service

A detailed summary of the work done and status of the car was provided.

Service

Can always get better

Service

The service and MOT went to time and advice on having the a/c serviced was taken.

Service

Front desk staff are usually very good with customers but hindered by back office at time.

Service

Identified the issue and sorted it without any fuss

Service

They pinpointed every problem evident with car and even rectified a tyre that was put on the wrong way so mot would pass

Service

You know the car is getting a good service and washed and valeted at the same time

Service

Work carried out on time no problems

Service

The staff and management are always good and very professional

Service

Don't understand why if on service package expected to pay 90 for visual check

Service

Again very good

Service

great service as always

Service

Quick to the point minimum fuss

Service

No surprises, no disappointments. All correctly done, as planned.

Service

I was epecting to lose the car for a whole day. In the event it was completed while I waited..

Service

As question 1.

Service

Car returned to me in immaculate condition

Service

I always receive good service from the team, they are clear about the work that needs doing and price is always confirmed before proceeding. I was offered transport to work/back to Snows if required.

Service

Kept informed, courteous service

Service

Friendly attentive staff whom listen to your needs

Service

Did my service early so I could get away before the weather got worse

Service

easy, efficient process from start to finish. Quality assured workmanship.

Service

Whenever we have had to use Snows, the service is always excellent, the excellent team there always make you feel special.

Service

Excellent service from beginning to end

Service

The process was easy to organise and ran smoothly.

Service

I have no idea what work has been done and if the problem has been rectified???

Service

I purchased my vehicle in Jan 17 and was disappointed to find out that the 2 yr air conditioning service had not been completed at the 2 yr mandated point, moreover, it was not raised to me when I purchased the car.

Service

Car sorted in a very short space of time before Christmas. Nothing too much trouble.

Service

Good service as always.

Service

Took slightly longer than anticipated. Cleaning of car not particularly good. Lots of streaks left. Having cleaned car myself previous week, it was cleaner when I took it in.

Service

see above

Service

Service experience very good, took longer than expected, but this was due to correcting a fault found during test drive. Kept informed by staff so no problem

Service

Every part of the 3 year (end of service) & MOT was handled very well

Service

My car was in for a recall. It was delt with very professionally and they were reassuring and helpful.

Service

When I visited Snows, nobody was immediately able to help me, however the service manager overheard my conversation, intervened and "owned" the issue with my car. He completely understood the meaning of customer focus and dealt with everything

Service

Friendly, courteous service, free tea and WiFi. Only thing I would say is it was cold in the waiting area, but maybe that was just where I was sat.

Service

Well looked after

Service

you replaced my battery at the price you said you would

Service

Again you watered down my screenwash! See above

Service

I had no problems job carried out as requested

Service

The MOT was done and the car passed ,all you could ask for.

Service

Nice environment, excellent "visitor centre" with complementary coffee and other snacks/food that you can eat while you are waiting, and work with wifi if you need to. fantastic staff who go the extra mile to make sure you feel comfortable.

Service

Very straight forward and quick. The wash and interior clean was however not to the expected level.

Service

Happy with the experience, although we had to phone to enquire if our car was ready, as we’d not heard anything by 4:15pm.

Service

Great service, I enjoyed a coffee in the smart waiting area and the work on my car was carried out within the time stated.

Service

Work completed without problems, vehicle clean and tidy at the pick up time agreed.

Service

I was dissapointed with the service due to the length of time my car took to be turned around. This was due to availability of spares and the work load of the garage side but an inconvenience as it took two and a half working days.

Service

As stated above.

Service

The whole team works to one objective, complete customer satisfaction.

Service

Nothing to complain about, everything was great. They even looked at replaced a tyre pressure sensor for me because I mentioned it when booking the car in.

Service

I am thinking I can now hear a noise that wasn’t present before the work

Service

Excellent throughout. No problems and hassle free.

Service

Attitude of the stall and atmosphere of the location

Service

Problem appears to have been identified and solved

Service

Receptionist exceedingly helpful, especially when I explained I needed my car back as my daughter had to be taken to hospital. Fortunately, the car service had been completed.

Service

totally covered travel for total convenience.

Service

Service was reasonably quick and car cleaned before handing back.

Service

Good collection & delivery service back to home address. Nice e-mail & video re MOT of the car.

Service

Only complaint I waited an hour for my curtsy lift to work.

Service

At the risk of repeating myself, all the staff treat you with respect and are very helpful.

Service

I was told my car was ready to collect and so 45 minutes I came along to collect it. However it wasn't ready as it had yet to be washed inside or outside. I was asked if I would wait 15 minutes for this service.

Service

When given instruction to check head light alignment when the car is serviced, this was not done and when the car was presented for MOT the car failed, on headlight alignment, which has resulted in a retest, now it shows the car failed its 1st MOT

Service

All items covered. No issues.

Service

Price knocks a point off.

Service

see above answers...

Service

Despite being asked beforehand to leave the service record book in the car, it was not updated. I now have to return to the dealership to have it completed.

Service

Free coffee and biscuit, really friendly, very nice environment,

Service

As stated in 1. Although a Customer Management Executive did her up most to help.

Service

The collection from home and return is always a good start and I can rely that the service has been well covered

Service

The lady on the service desk on Sat 27th was so accommodating and helpful as well as the technician. Brought my car in for a query about the service pack on a vehicle I bought the day before. They were able to complete a service on the car then

Service

I was given a phone call to allow me to drop my car off early which was very useful. The servicing pack that I bought was also thoroughly explained.

Service

See above

Service

Came to see a service manager prior to recent service was really helpful and gave me indicative costings

Service

All done in time and my car was cleaned when I picked it up

Service

The staff member who received my car from me, did not convey my message regarding additional work that needed attention to the servicing department. When I received a call regarding my mot I realised that the message had not been passed on.

Service

Because in the past other car manufacturers have messed about.

Service

Faultless performance ref work done and open minded conversation with all who work at the garage

Service

Did the job they said they would.

Service

Staff were efficient, my car was serviced within the time frame.

Service

The customer service was very professional, being greeted in the car park on arrival was a nice touch. The customer service team are also very professional. I was disappointed that I had to pay 140 pounds to unblock my jet washers. After 6 months

Service

Great job on service

Service

kept well informed, I dropped the car off but couldn't get back so bmw organised transport. car was cleaned inside and out

Service

great work and treated very well

Service

They did what they said they would

Service

Very poor customer service politeness was not a strong point Paul hadlow had very little understanding that I was the customer

Service

Work completed on time.

Service

Ssme reason as above.

Service

Surprised at how accommodating they were. I rang on a Friday, the service manager collected my car from home on the Monday evening and returned it on the Wednesday totally cured and serviced. Amazing service. Will always use Snows in future.

Service

As comment above.

Service

Never had any complaint with the work the staff do on my car.

Service

The service advisor was very polite and helpful

Service

hassle free servicing

Service

the staff are really interested in you and your car.

Service

I have used Snows for a number of years now and i have always found their service to be first class. I would happily recommend them

Service

Steve was very friendly knowledgeable and helpful

Sales

As above, I am really thrilled with my new car.

Sales

The car is superb and the staff at Snows were very good.

Sales

I was always kept informed of the progress of my vehicle and I was given a thorough guide of the vehicle when it was delivered.

Sales

I think I could have been offered a better deal, especially for my loyalty. I believe the sale pitch never allowed me to secure the best deal

Sales

Very friendly, helpful and welcoming staff

Sales

Of the 41 bmws my family have bought this dealer has provided the best service

Sales

Good liaison throughout process

Sales

All the staff were friendly and welcoming. I was kept up to date with the progress of the "build" of the car. I was apprehensive about picking up the car, but was taken through the main features, sorted BMW connected and off I went.

Sales

The handover was very good with the product Genius was on hand to explain with the salesman over see the process but the only thing let it down was the car had some paint issues and trim finishing on the door card.

Sales

Service was excellent and the staff were very helpful.The whole experience was really very pleasant

Sales

Extremely satisfied.

Sales

I was kept informed by the sales executive on the delivery date of my vehicle. The delivery was stress free and I was happy with the transaction.

Sales

From ordering to completion and taking possession of my car it has been a smooth hassle free experience. I was kept updated at all stages.

Sales

Using two salesmen was not ideal, but finally got the job done. Some delay in finalizing the closure of the financial package at my bank as regards the previouscar.

Sales

Lee Middlemiss. Very polite, professional and not pushy.

Sales

As above, also because I had traveled some distance and my wife had to be at work that pm Neil arranged for my new car to have more petrol.

Sales

I cannot fault BMW Snows Portsmouth, nothing was too much trouble. Arrangements through BMW Finance and BCA Logistics to collect my previous car was a little long winded with waiting around for 2 different representatives on the day.

Sales

Overall very satisfied.