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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Complaints Procedure

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Ross Perks

Sales Manager
  • Years at the dealership 10
  • Years in the company
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 7
  • Years in the company
  • Department Service

Daniel White

Used Car Manager
  • Years at the dealership 3
  • Years in the company
  • Department Sales

Ashley Black

Parts Manager
  • Years at the dealership 10
  • Years in the company
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Communication was excellent and the speed of service was great.

Service

Everyone went out of their esy to be helpful

Service

Car was serviced well but loan car was dirty inside and smelled like an ashtray! I was kept waiting 15 mins whilst they cleaned the outside which was not necessary but they should have sorted out the inside.

Service

I have received nothing other than outstanding service from Snows BMW Portsmouth.

Service

Great communication and friendly staff on site.

Service

The service on the car was good but obviously I was messed around on 2 separate occasions.

Service

With the support of BMW assist my car was delivered to Snows, Portsmouth and back to me by mid afternoon. Exceptional service.

Service

Because everyone that was promoted was carried out

Service

Did not feel welcome, or as a valid customer . was not offered a curtesy car while my car was i for the 3 days it took when i was told one day to sort.

Service

Everyone was friendly and made sure I was comfortable and the car was sorted quickly

Service

The service received has been very good. My only criticism is that the maintenance display has never been updated after a service.

Service

Service itself was fine, but "senior service manager" Nick came across fairly arrogant and rude - ignoring the customer whilst he either tapped away on the computer or walked around. Also a pricing discrepancy at the end which needed to be resolved

Service

Timely, efficient and courteous

Service

They will always arrange collection and pickup for servicing which is a great help.

Service

Snows of Portsmouth have always given us first class service and attention and that is why we bought from them.

Service

Everything was so simple

Service

Nice coffee

Service

As previous answer.

Service

All issues I had with car were resolved in first visit

Service

Cannot fault the service I get with snows Portsmouth. Always exceptional.

Service

1 experience yrs ago was poor. Didnt intend to return but reluctant to risk drive to Basingstoke. Snows was 100% better,front desk, comms, & polite. Price surprisingly good. Had warning light appear when drove away but stopped next day hence not a 5

Service

The servicing aspect was fine but valeting was not very good. Either do the job properly or don't bother. I had to clean the windscreen inside because of all the smears after valeting.

Service

Good knowledge of product

Service

My car was booked in by A J Lawrence for reprogramming of lighting system - which was fine but when the car was returned to me the station description had disappeared from radio - probably a coincidence but unable to restore .

Service

Very pleasant experience, lovely staff and being able to work in the cafe using wifi and having a nice drink mean that waiting time is a pleasure.

Service

It depends who you deal with in the department and on this occasion it was pleasant and efficient.

Service

I have been told this service was part of my service pack but a few days after the service being done, i was called to pay for the service

Service

Every effort was made to make the purchase less of a struggle for the purchaser

Service

The only thing missing from the perfect experience would be more things to do while you wait for a service. If you asked someone coming in for a service which other BMW models they are interested in and offered test drives you could up sell.

Service

Snows staff are always courteous, friendly and helpful

Service

Im a long standing customer and have always been looked after .

Service

Prompt, efficient and courteous with nothing being too much trouble.

Service

Courteous staff. efficient service, Comfortable wiFi-ed waiting area with reasonable coffee.

Service

Someone to meet me, stuck to the times promised and car was washed and returned to me on time.

Service

Ben Mutton and Steve Hunter looked after me very well and assisted in my needs.

Service

I was a little surprised to find dirty marks on the driver door and seat when l got home. I have cleaned the marks off, and the body work had very fine marks from l guess a leather that was not clean!!

Service

Snows always give good service & support!

Service

All interactions have been easy and hassle free

Service

Handbrake repairs lasted from 9 am to 4 pm!Small jobs could not be rectified on the same day of MOT failure, despite being such as a big showroom and service center-car had to be rebooked again! Any other independent garage would do the same day

Service

Easy. Informative and always on time

Service

I have had a reversing light alarm for a few days prior to the service.This was not resolved(maybe not even noticed)and is still an issue.This stops me from being completely satisfied.

Service

The facilities and personal service, from the time you are ushered into a parking space and taken back to your vehicle on completion, creates the impression that you really are a valued customer.

Service

They dealt with my issue immediately and completely.

Service

Prepared to put themselves out. Friendly whilst providing excellent service

Service

No fuss and service carried out explained.

Service

Service was good, friendly and efficient

Service

I took my car in for a 'flower check' after 1 years ownership. The invitation I received in the post said that I didn't need to book but after turning up I realised that this caused problems with scheduling me in. I had to wait around 1.5 hrs.

Service

Seamless friendly service from start to finish

Service

Nice bacon sarnie

Service

No issues at all...service excellent.

Service

MOT conducted on time and delivered back inside the stipulated 90 mins.

Service

Because I was completely Satisfied

Service

excellent as usual

Service

Kept informed, timely and efficient

Service

Great liaison and service. Nice courtesy car.

Service

Car returned after failure in quick time

Service

Everything straightforward and well looked after.

Service

Ease of booking in, excellent service and delivered on time.

Service

Swiftly booked in and replacement performed.

Service

Service took longer than advises.

Service

Great service very quick turnaround for a new drivers airbag in my 2004 E46, Lucinda was very polite.

Service

Everything was really good only slight niggles finding a parking place on a Friday afternoon . Courtesy car was a 1 series I was told it would be the same as my car a 2 series

Service

Prompt and courteous service. Waiting facilities appreciated!

Service

Timely completion of work, good communications from Service Coordinator

Service

It was annoying that they tried to get me to purchase a air conditioning service, I has this last year, reminded the salesperson and then he said i didn't need it!

Service

Efficient.

Service

I was disappointed that Snows were unable to source four new tyres in time for my service and MOT with four working days notice. It is very important that the supply chain for run-flat/no spare tyres is rapid to avoid VOR.

Service

As above

Service

Nick Walke is my Service advisor and is excellent. He always does exactly what he says he's going to do and provides me with an exemplary service.

Service

Well looked after, professional, good care.

Service

They did what was asked

Service

I have only 1 key

Service

Because you represent one of the nearest BMW agents and I have been satisfied by the service that has been provided

Service

Vehicle was booked in for MOT, service and end of warranty check on a Monday.It was identified during this that one tyre needed replacing, the dealership was unable to locate a new tyre until the Thursday, then the locking wheelnut key was misplaced

Service

My car was booked in for a date that suited me. I was met in the car park by name and the hostess behind the reception desk welcomed me and took me straight to the Service Advisor. I waited upstairs whilst they worked on my car and it came spotless.

Service

Nice area to work in with drink provided. Service completed on time and car washed.

Service

tires valeted with sticky brown mess and has left brown stains on my jeans when brushed against the wheels

Service

They provided transport to and from

Service

Just that really, Very Satisfied with the service, pretty impossible to be completely satisfied although very happy and no complaints at all!!

Service

Dropped in unannounced with a query and had a FLOWER check on the spot.(I was surprised that I had to put 2 litres of oil into the engine after less than 9500 miles but was told that this was within spec)

Service

Efficient

Service

Because although my car was booked in for the fitting of a dash-cam the whole car was given a look over plus a wash and hoover for no extra cost.

Service

Clear communication and work was done in good time

Service

Very helpful

Service

Timely, friendly and effective

Service

See above.

Service

Experience was as expected.

Service

Great courtesy car service, service rep was first class and really attentive.

Service

Came to show room in April for a price of new car, lady said she'd get back to us and never did. car in for service, twice spoke to request 120i or 125i for test drive, even confirmed over the phone day before, on the day no car sorted.

Service

Repair completed with full explanation of the problem. Cost of the repair quite expensive though. Will be considering moving to a specialist BMW service centre in the not too distant future !

Service

Excellent service.

Service

I had to get in contact with the service manager Steve as there were so many issues I'd give him 5 but the service experience was terrible

Service

Everything that was asked of the service was provided.

Service

Great service team, friendly and accomodating

Service

Also cleaned the car ??

Service

Cost was a lot higher than quoted without explanation. It's unnacceptable to present a bill in excess of the quote without being informed beforehand.

Service

Professional and efficient

Service

The service was provided made things incredibly convenient

Service

Steve Hunter and Ben MuttonProfessional, courteous and prompt.

Service

I cannot fault the drop off of my car to look at an ongoing issue under the used car warranty. The customer experience was exemplary and should be a model to all other car manufacturers and their dealerships. Feedback about my car was less good.

Service

No problems, work completed in time quoted. Polite , friendly staff

Service

Generally good service but Snows fitted a retro Navigation system 4/02/16. The TMC software was not supplied. I asked several times where I could acquire this from. It was only this week that Paul Hadlow researched and found the supplier for me!

Service

Good professional service

Service

This has never happened before. I brought my car in for an MOT, a recall issue and a brake pad service. I was told by reception to have a coffee. I was then left to wait over half and hour. This was not the service I normally received.

Service

For reasons of communication as above.

Service

Always professional and welcoming

Service

Car was cleaned as well as ready on time

Service

The did the job on time and the video is a great addition to the service

Service

Service was satisfactory. The valeting of my car was not up to the standard of previous visits.

Service

The service in the whole from booking to end was a good experience

Service

The staff at snows are always very friendly and helpful and the chance to wait in the coffee shop fits better with my schedule

Service

Staff were very helpful & completed the service promptly. One star lost because despite cleaning the car there was an oily hand print left on the bonnet.

Service

Because they dealt with the problems with my vehicle unlike the BMW dealer in Southampton and fixed them according. What more could you ask for.

Service

It was an 'ok' experience - nothing special.

Service

Nothing was to much trouble

Service

I pay for a professional service so what else should I be other than satisfied?

Service

No issues with the booking and the service/MOT carried out with no fuss. The service manager kept me up to date and accepted my decision on an advisory without issue.

Service

Service area is calm and comfortable. Very detailed information on what has been done and possible faults that may need attention next t.me.

Service

Got the job done while I waited, cleaned the car and shined the tyres.

Service

As stated in question one

Service

Smooth and efficient service

Service

Staff were courteous and work was done in timely manner.

Service

The service operative I saw was quite exceptional in his helpfulness and I am ashamed to say I have forgotten his name.

Service

Some confusion about when my service was due on arrival despite them calling me.Finished late & I missed my next appt

Service

Only had a visual inspection, which basically appears to be a fee for a stamp in the log book. I know the wiper blades are defective and they were ticked as passed. Also the car was not cleaned & vac'd, although complimentary this was offered.

Service

As above. Very good service, as expected form a premium brand. Customer service needs to be maintained for success to be achieved.

Service

Only garage I have used and trusted

Service

As above.

Service

See above.

Service

Again everyone was polite ,knowledgeable and treating me as an individual

Sales

The sales rep was very professional and as we are both of the older generation it was a pleasure to deal with him. Lee Middlemiss was the perfect salesman for us

Sales

The salesman, Carl took the trouble to spend time helping me choose which model and configuration would best suit me.

Sales

Very friendly, helpful, objective and delivered exactly as promised and expected.

Sales

Was a stock car but was available as agreed

Sales

Quick and easy, got what I wanted

Sales

Overall experience was fantastic. Coming from Norwich everything was made to run seamlessly

Sales

Friendly staff who made us comfortable and offered coffee and tea. In particular, the handover was very thorough. The use of e-mail to keep us informed was efficient and timely.

Sales

Lee was very good at showing the features and setting up my phone to the car

Sales

Would have been top mark except that there was too much sales pressure to buy a variety of insurance products. They were promoted way to frequently throughout the purchase process and again during the collection of the car.

Sales

In depth product knowledge and very attentive to customer needs

Sales

Carl was excellent and kept us informed on the progress on our purchase.

Sales

Carl Bourner exceeded customer expectations. The only minor negative comment I would make would be the finance side of the deal - in that it could have been explained a bit better by the finance team.

Sales

Very fast & efficient- I had the car within a week

Sales

Completely satisfied nothing was too much for the BMW salespeople

Sales

The dealership provided a very professional approach to the sale. There was no pressurised sales which I experienced recently at another BMW dealership - I did not purchase from them! Rob the salesperson was a pleasure to deal with and very helpful.

Sales

I have had almost no support form the team at Snows BMW in Portsmouth. I have constantly been calling and can never get through and my calls have not been returned. Progress has only been made when I push the team. Very poor customer service

Sales

Staff were very friendly and strait forward Television a bit distracting

Sales

Got me the car I wanted at the price I could afford well done snows, other dealers nowhere near as helpful

Sales

Very quick efficient service, nothing was too much trouble for Carl.

Sales

All questions raised were ansered well and in a friendly manner

Sales

Steve Hunter at Snows BMW in Portsmouth is a delight to deal with...he listens to his customer and does what he can to make sure their needs are met - thanks Steve, this is our 3rd car purchased from you (2 from me and 1 from my partner)!

Sales

The paperwork & car are always ready when you pick it up

Sales

Salesman wasn't at all pushy, I was well looked after

Sales

Highly skilled and knowledgeable sales team that made me feel like I was the most special customer in the world

Sales

Salesman was attentive without being pushy. The car was delivered on time and in good condition

Sales

The whole process was easy. The staff were exceptional, nothing was to much trouble. Everything was explained clearly and every suggestion was clear, including any options. Thank you to everyone we dealt with.

Sales

Great communication. Pleasure to deal with.

Sales

The new car was perfectly presented, with excellent help to understand the very complicated car systems

Sales

Always made to feel welcome.Always acknowledged and always prepared to spend time with you.