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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Complaints Procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Ross Perks

Sales Manager
  • Years at the dealership 10
  • Years in the company
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 7
  • Years in the company
  • Department Service

Daniel White

Used Car Manager
  • Years at the dealership 3
  • Years in the company
  • Department Sales

Ashley Black

Parts Manager
  • Years at the dealership 10
  • Years in the company
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As stated in 1. Although a Customer Management Executive did her up most to help.

Service

The collection from home and return is always a good start and I can rely that the service has been well covered

Service

The lady on the service desk on Sat 27th was so accommodating and helpful as well as the technician. Brought my car in for a query about the service pack on a vehicle I bought the day before. They were able to complete a service on the car then

Service

I was given a phone call to allow me to drop my car off early which was very useful. The servicing pack that I bought was also thoroughly explained.

Service

See above

Service

All done in time and my car was cleaned when I picked it up

Service

Came to see a service manager prior to recent service was really helpful and gave me indicative costings

Service

The staff member who received my car from me, did not convey my message regarding additional work that needed attention to the servicing department. When I received a call regarding my mot I realised that the message had not been passed on.

Service

Because in the past other car manufacturers have messed about.

Service

Faultless performance ref work done and open minded conversation with all who work at the garage

Service

Did the job they said they would.

Service

Staff were efficient, my car was serviced within the time frame.

Service

The customer service was very professional, being greeted in the car park on arrival was a nice touch. The customer service team are also very professional. I was disappointed that I had to pay 140 pounds to unblock my jet washers. After 6 months

Service

kept well informed, I dropped the car off but couldn't get back so bmw organised transport. car was cleaned inside and out

Service

Great job on service

Service

great work and treated very well

Service

They did what they said they would

Service

Very poor customer service politeness was not a strong point Paul hadlow had very little understanding that I was the customer

Service

Work completed on time.

Service

Surprised at how accommodating they were. I rang on a Friday, the service manager collected my car from home on the Monday evening and returned it on the Wednesday totally cured and serviced. Amazing service. Will always use Snows in future.

Service

The service advisor was very polite and helpful

Service

Never had any complaint with the work the staff do on my car.

Service

hassle free servicing

Service

the staff are really interested in you and your car.

Service

I have used Snows for a number of years now and i have always found their service to be first class. I would happily recommend them

Service

Friendly employees who make you feel very comfortable. Not pushy and you don’t feel scared to ask anything.

Service

The issue could not be resolved by other wheel balancing specialists

Service

Everyone was really nice, the guy who saw me in at the parking service area, Steve who dealt with me and Natalie who I spoke to at collection. Everyone on Reception was helpful and attentive too.

Service

Car runs perfectly

Service

I thought that more would have been required for a 35K service, but seems like just another interim service.

Service

Friendly service

Service

So good to have the car collected and returned to my home address.

Service

slow left waiting, not kept informed

Service

Job carried out fully to expectations

Service

The team are friendly and helpful although do not always return phone calls and although friendly this has not resolved the problem.

Service

The car was collected from home at the specified time. Any additional work needed was discussed and costs given prior to the work being carried out.

Service

Waited over 90 minutes

Service

Snows were the only local dealership that could take my car at short notice after a engine fault message came on. They even laid on a free taxi to get me back after dropping the vehicle. Thank You Snows

Service

Staff go the extra mile to help

Service

Comunication and collection/delivery service

Service

Same as above

Service

As above, the staff could not have been more polite and professional. I felt valued throughout.

Service

All went according to plan with no issues

Service

Once the request was sorted they couldn't do enough to resolve the issue

Service

Speed, efficiency, service, politeness, clarity of explanation

Service

The staff were fantastic and even hung on after closing for me to get there

Service

The whole process was painless.

Service

MOT did not pick up that one reversing light was u/s.

Service

Service was ok and inclusive.

Service

A few niggles. After numerous calls to that my service was due I turned up to be told it wasn't due yet. Also I had arranged to drop the car off but the expectation was that it was being collected from work. Valet wasn't up to usual standards.

Service

Usually my experience with Snows at Portsmouth is excellent, however this time I was kept waiting over an hour to change 2 tyres

Service

The overall experience was good. I liked the video of my heath check I found it useful.

Service

Care and attention appreciated

Service

Nothing is ever too much trouble.

Service

Service handled in a professional manner from booking in to completion.

Service

Very impressed - timing was perfect and effortless booking

Service

They fitted the service in extremely well and carried out some warranty work at the same time. The staff are very helpful, the showroom is a nice place to be, and the service is extremely efficient.

Service

Very friendly and professional

Service

The car was collected on time and delivered back as early as possible. The car had been washed and was returned without problems - very efficient

Service

Could not fault Snows on service

Service

Do need to revisit Snows as car is telling me next service due in 10,000 miles or 18 Feb 2018, this can't be right.

Service

Bad experience and the clean was awful, it might be complimentary but was a real waste of time

Service

Prior to service, communication as to options available were very clear, reception on the day in question was excellent, car was available sooner than expected after a comfortable wait (my choice to wait). Couldn't ask for any more.

Service

Treated well and not made to feel a nuisance for being a fussy car owner

Service

Was given a price when I got there it was cheaper by £50 ??

Service

A problem occurred (not related to the service) during the visit which was dealt with, in a timely and satisfactory manner.

Service

The staff were very polite and completed the service well within the time predicted

Service

Work was carried out in a timely fashion.

Service

I have complete confidence in Nick Walke for his technical expertise, commitment to customer satisfaction and work ethics.

Service

As per above.

Service

All worked well and was on time but my query on removing I-drive functionality was dealt with badly. Quoted price on new tyres was almost double that found elsewhere. Always worried about cost on collection despite having a service pack.

Service

Easy to deal with.Polite.Efficient

Service

Extremely friendly and helpful members at snows and yet still very professional.

Service

They're never got it wrong in 15 years.

Service

It was recall which was dealt swiftly after we had been informed

Service

Car has been running well after the service with no issues.

Service

Only detractor was booking issues given you were chasing me for the business.

Service

As previously said John was excellent as was the whole team even the portly business manager who never stops talking grew on me.

Service

Very well kept informed through the process.

Service

Excellent efficient service, simple

Service

Great service

Service

Arranged taxis to & from Garage to place of work & a clean vehicle to collect

Service

Did the job

Service

I think their customer service is appalling. When they sold me the car, the brake discs were warped and the parcel shelf broken too!

Service

Car collected and delivered to and from home, service completed and the car came back washed!

Service

No issues. Car pick up great.

Service

The problem (faulty valve causing run-flat tyre to deflate) was solved on the same day. In the morning I contacted Snows, who advised what to do. BMW assist collected my car, to avoid driving on flat tyre; valve replaced, back on the road that eve.

Service

Kept waiting far too long (with little communication). 3.5 hours for MOT, end of warranty check and tyre change. Expectation was 1.5 hours for MOT and end of warranty check.

Service

Good communication at all times!

Service

The car was collected on time and returned quickly, having been serviced, with the MOT completed..I had to chase part of the invoice, as the one returned with the car was not complete and did not match the payment taken.

Service

Two services carried out at the same time to reduce trips to BMW. Loan car provided while my car was in for service

Service

good pleasant staff

Service

Professional & courteous at all times

Service

All good although quite a long wait for tyres to be replaced

Service

Again I would have given this the maximum score but for the fact they could no run me to the station. Any how the exercise was good for me!

Service

Contacting the service department through reception took a whole morning and half the afternoon resulting in me having to pick up my car the next day.

Service

Always friendly,polite and have a ‘can do’ attitude. Nick Walke has always been particularly helpful.

Service

Good service received.Would have 5 Stars apart fro the highly inflated engine oil prices.I always supply my own!

Service

Made you feel part of a family. Nothing to much of a problem.

Service

Excellent service

Service

Reliable advice throughout

Service

First service with bmw and they were excelent

Service

All work completed to time.

Service

Positives: lovely environment to wait in, I was able to work on and forget the time, and very clean car afterwards. Negative: Wiper blade cost was far unreasonable.

Service

I like the video aspect of the service, telling you what's wrong with the car. However, on the report with the coloured lights there was green lights(visually ok)next to 4 items that my car doesn't have. Also,the boot wasn't vacuumed.

Service

So far as I can tell everything was dealt with. The cleaning of the car was rather cursory.

Service

Quick, efficient, always welcome the private customer.

Service

Quick and efficient, al;ways welcoming.

Service

Courteous. professional, knowledgeable, friendly service from Lee Middlemiss at Snows Portsmouth. Attractive price and fair trade in for previous BMW. Kept me up to date on build and delivery schedule.

Sales

Snows have tried to get my business for years and I gave them this chance as not satisfied with Barons

Sales

Sourcing the perfect car and getting us a great deal

Sales

Great sales executive who made the whole experience what you would expect when buying a premium car brand.

Sales

Relaxed non-pushy sales people who were patient and answered all my questions. Able to negotiate a good deal.

Sales

All questions raised were answered; we were kept in the loop at all times; we were able to explore vehicle options without difficulty and the handover was seamless.

Sales

Very helpful and knowledgeable.

Sales

Fantastic handover

Sales

no problems

Sales

Good communication. We were dealt in a friendly but very professional manner by Carl and other staff and welcomed our young children on our first visit which made for a less stressful experience

Sales

Excellent sales and handover, slow or no responses to emails post handover. Wanted to buy alloy wheel insurance after handover which I was told I could do but no response to my emails.

Sales

Polite friendly good price

Sales

Snow's wete professional, helpful and very responsive.

Sales

Ross was very professional and patient as we built the car via email and anwered all our, many, queries with efficiency information and humour. Robert then kept us well informed during the purchase and the delivery day was really good.