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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

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Ross Perks

Sales Manager
  • Years at the dealership 12
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 10
  • Department Service

Ashley Black

Parts Manager
  • Years at the dealership 10
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleasant service and nice amenities in the dealership

Service

Handed by bill and key at the desk. Then find your vehicle.

Service

my reported issues were dealt with to my satisfaction

Service

very helpfull

Service

Good service. Cost was much higher than expected.

Service

When I dropped my X3 off at Snows I was told it would be ready later the same day. I was told my vehicle would require a part which was not available. I spent a large amount of the day talking to Enterprise / Snows regarding a hire car.

Service

It would be 5, but registered a concern and still not heard back from BMW as to when I need to bring my car back for it to be resolved.

Service

Easy to book and car was serviced correctly first time.

Service

As above, will know further once second job is complete.

Service

I like the fact that the car comes back clean

Service

Wouldn't reset brake pad warning light unless I paid £45+VAT but were happy to do a health check on the car to try and get me to spend more money with the dealers

Service

There was supposed to be a "complementary" clean and vacuum but this was not done very well. The back doors were not even opened to gain access or clean.

Service

Excellent service from pleasant and professional staff carried out while I waited in a comfortable environment.

Service

Since I have dealt with Snows I have been very satisfied with all aspects of interaction.

Service

It did wh

Service

Courteous, thorough and helpful, always

Service

While the vehicles was not perfect on collection the dealership rectified all the issues raised and dealt with a warranty issue promptly and fully.

Service

Professional and informative staff with excellent attention to detail.

Service

Length of time it took to get car back.

Service

All my requirement boxes were ticked.

Service

I was told how long it would take and was a few minutes earlier than estimated.

Service

Should have emergency slots for vechile repair in case somebody needs vehicle back very quickly.

Service

Easy to wait whilst being carried out

Service

Would have been higher but my car was "forgotten" for a while.

Service

Tony "Meet and greet" saved the day for Snows Portsmouth. Friendly, helpful and good mannered. Inside I was requested to talk to a female representative .I asked why I was not informed the car was due for a earlier service. Apparently the car pings t

Service

They are simply the best

Service

Not sure what was done to my vehicle in regards to the "quality enhancement" was away at the time of service vehicle was collected and returned same day but no paperwork to see what was done.

Service

defect was cleared quite easily, but was surprised at the time of labour charge. But at least you at Snows could make the effort to book me in at short notice.

Service

Had to take car back because service indercator was not reset did not have compermently wash as was on invoice and to wait over an hour for it to be done

Service

The service was completed without issue. Customer service of the service salesman was unacceptable. An attempt to convince a customer to wait until additional service maintenance is required, despite service pachage expiring imminently is disappointi

Service

Nice staff, work done as agreed (no surprises). Car cleaned :-).Only wrinkle was being called down when I picked up my car but had to hang around - but they did apologize, it was busy for two staff

Service

car was picked up on time by a very courteous driver, the workshop sent me a mail with link to a video of the MOT ( also carried out with the service) this was great, I have previously commented on this ..

Service

Fast and realiable

Service

For some reason the car is showing the next service is due in 4000 miles time! Last time you serviced the car you failed to reset the system correctly, have you done the same again?

Service

Very professional and courteous dealership who handled my defect repair quickly. Kept me up to date with diagnosis and repair. They successfully found and rectified an issue which had been ingoing and which another BMW dealer had failed to diagnose

Service

Attention to detail; job completed on time; taxi provided to get me home.

Service

Staff kept me informed when they were collecting and returning the car, They made sure that I knew what was involved. A good all round experience.

Service

Fast service, friendly experience, always kept up to date. Mr Jon Levett at Snows Portsmouth was excellent!

Service

Terrible, false updates, told car was sorted then informed the next day it wasn’t! Car should have been washed and cleaned but returned not cleaned and covered 8n c Webs. Return driver said he agreed car hadn’t been cleaned and would report it back

Service

Would have been 5 stars but they didn’t vacuum the (empty) boot

Service

As above very quick to deal with a problem.

Service

Booked in on time and turned round in 2 hours.

Service

Service department contacted me to arrange my car's first (after 2 years) service. The car was collected from my home and delivered back later in the day, with all work satisfactorily (I assume, as there have been no problems!) completed.

Service

Very happy

Service

Never any problems - smooth, friendly and professional service..

Service

See above

Service

The time given to me, for the service was accurate. I could then arrange my dayaccordingly.

Service

Highly efficient and very speedy replacement of rocker box gasket.

Service

Very good service

Service

I was very impressed by the service I received at Snows, especially as the supplying dealer Marshall’s of Salisbury were so poor at returning my phone calls. From the moment I was greeted on arrival at Snows I felt like a valued customer.

Service

see above

Service

During the service the engineer found out problems with the tyre specs and suggested to change them. Really appreciate the proactive approach taken by the service center in delivering the safety and secure care to the vehicle.

Service

The fault has not been rectified

Service

Everything very good except for the time taken to book the service and MOT

Service

Replacing tyre took longer than anticipated but the staff were very professional and polite

Service

The service was quick, the staff helpful and the car beautifully washed before I drove away.

Service

90 minutes became over 120mins and that is what is called a "while you wait" service. The attention to detail of the valet is poor as only upward facing side of alloys cleaned underside dirty and windows not cleaned.

Service

Left waiting quite a long time to get checked in, but once attended to friendly and efficient

Service

That you do not pic up and return on first service

Service

Same reason as my answer to question 1

Service

The piece of mind of genuine parts fitted by BMW trained engineers

Service

Extremely professional service, courteous and helpful. Showroom and customer lounge area/facilities beautifully presented.

Service

I asked for a full service and MOT but noticed the air filter was not on the invoice. It hadn't been changed and I had to challenge them on this.

Service

very efficient

Service

Polite professional service by all staff

Service

Helpful and informative.

Service

The problem was fixed.

Service

My car was booked for a routine service and I requested a mid afternoon collection. I received a telephone call from Snows to advise me that my car was ready for collection before 3pm. An excellent service.

Service

The garage carried out additional work (safety check and valeting) for no charge. An excellent service.

Service

Always helpful. Great hospitality and new showroom looks great!

Service

Completed within time stated and car cleaned well inside and out.

Service

every thing explained very clearly as to the service.

Service

I like that BMW collected the car. I’m surprised that BMW don’t hold spare tyres in stock and that I consequently had to wait 24 hours to get the car back. The valet cleaning service isn’t quite as thorough as it used to be.

Service

The service was completed to a very high standard

Service

Excellent personal service (Steve Hunter - Portsmouth) always available and helpful.

Service

I needed a battery change and was told it would take 90 minutes, it took about 2 and a half hours. I was asked if I wanted the car washed, I said yes and when I picked up the key after the work was done, they said they couldn't wash my *continued*

Service

Everyone makes a huge effort to make the experience run correctly

Service

Over the years l have had about 12 BMWs and this is the first one l have had problems with. However so far you have gone out of your way to sort them. Once again this was really down to Nick's attitude.

Service

Work completed promptly and to an excellent standard.

Service

All the work carried out satisfactorily and on time but I have query over the next service due message that now appears on starting engine. Despite phone calls and emails no one has bothered to contact me as requested

Service

The work was completed to a satisfactory standard, however, I felt like I had to do all the chasing up for updates.

Service

Everything was done quickly and effectively

Service

The staff keep you informed as to what is happening and offer you a complimentary tea or coffee while you wait.

Service

found problem and fixed it straight away

Service

we have been customers of Snows for many years and appreciate the care and attention to detail we find there.

Service

Very fast booking in process and the car was only in for 3 days. It came back looking like new

Service

Efficient service, faults corrected.

Service

Please see above answer.

Sales

Walking into a BMW dealership is a great experience and the majority of the staff are really helpful.

Sales

Great customer focus

Sales

The salesman was great and so knowledgeable so it was a very enjoyable experience

Sales

The sales executive was excellent!Polite, attentive and extremely knowledgeable regarding the product.

Sales

extremley pleased with all aspects of my purchase again from them

Sales

Very helpful and polite, having tea/coffee and soft drinks is helpful as sometimes sat waiting on information/quotes for a bit of time. I can't have gluten so the biscuits were a bit wasted on me.

Sales

Did verything needed to get me away and on the road.

Sales

Having test driven at least 8 other manufacturers cars the BMW Centre allways came accross the most professional. Many of the other showrooms felt as if they were put together from a used goods auction.

Sales

very satisfied and really excited as I was given options that I liked.

Sales

the customer service was good but what you would expect on a premium brand. so cannot give 5 stars as i got the level of service i expected

Sales

Kelly Hare was very helpful and efficient . However I had previously spoken to a salesman who did not return my call

Sales

Snows were great - helpful and answered all my questions

Sales

Excellent service, product knowledge and a great car delivered.