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ABOUT BMW Snows Portsmouth.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Complaints Procedure

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Ross Perks

Sales Manager
  • Years at the dealership 10
  • Years in the company
  • Department Sales

Steve Churchill

Service Manager
  • Years at the dealership 7
  • Years in the company
  • Department Service

Daniel White

Used Car Manager
  • Years at the dealership 3
  • Years in the company
  • Department Sales

Ashley Black

Parts Manager
  • Years at the dealership 10
  • Years in the company
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Generally good service but Snows fitted a retro Navigation system 4/02/16. The TMC software was not supplied. I asked several times where I could acquire this from. It was only this week that Paul Hadlow researched and found the supplier for me!

Service

Good professional service

Service

This has never happened before. I brought my car in for an MOT, a recall issue and a brake pad service. I was told by reception to have a coffee. I was then left to wait over half and hour. This was not the service I normally received.

Service

For reasons of communication as above.

Service

Car was cleaned as well as ready on time

Service

Always professional and welcoming

Service

The did the job on time and the video is a great addition to the service

Service

The staff at snows are always very friendly and helpful and the chance to wait in the coffee shop fits better with my schedule

Service

Because they dealt with the problems with my vehicle unlike the BMW dealer in Southampton and fixed them according. What more could you ask for.

Service

Service was satisfactory. The valeting of my car was not up to the standard of previous visits.

Service

Staff were very helpful & completed the service promptly. One star lost because despite cleaning the car there was an oily hand print left on the bonnet.

Service

The service in the whole from booking to end was a good experience

Service

Nothing was to much trouble

Service

It was an 'ok' experience - nothing special.

Service

No issues with the booking and the service/MOT carried out with no fuss. The service manager kept me up to date and accepted my decision on an advisory without issue.

Service

I pay for a professional service so what else should I be other than satisfied?

Service

Service area is calm and comfortable. Very detailed information on what has been done and possible faults that may need attention next t.me.

Service

Smooth and efficient service

Service

As stated in question one

Service

Got the job done while I waited, cleaned the car and shined the tyres.

Service

Staff were courteous and work was done in timely manner.

Service

The service operative I saw was quite exceptional in his helpfulness and I am ashamed to say I have forgotten his name.

Service

Only had a visual inspection, which basically appears to be a fee for a stamp in the log book. I know the wiper blades are defective and they were ticked as passed. Also the car was not cleaned & vac'd, although complimentary this was offered.

Service

Some confusion about when my service was due on arrival despite them calling me.Finished late & I missed my next appt

Service

As above. Very good service, as expected form a premium brand. Customer service needs to be maintained for success to be achieved.

Service

Only garage I have used and trusted

Service

See above.

Service

As above.

Service

As previously mentioned

Service

They managed to detect a fault with my air con and sorted it . The team are very helpful and friendly .

Service

very quick simple experience

Service

Good welcome, work done to time, etc.

Service

Whole experience was very satisfactory

Service

Only thing that would have made the experience better would have been if I didn't have to find a family member to pick me up from Snows and take me back later.

Service

As above

Service

Quick swift efficient service

Service

The communication with the reception staff was excellent. The car service was completed in the time scale and valeted.

Service

The fault was diagnosed and the parts and service were reasonable.

Service

Never had any problems.

Service

As above. Issue fixed and car now running well (unlike after visit to a different BMW garage who said there was no problem).

Service

Friendly professional and efficient staff

Service

Car was left very clean and that is always a point I take notice of, not a quick wipe down.

Service

friendly, efficient and welcoming

Service

Kept fully informed of progress with regards to ordered parts excellent face to face customer service on high recent occasions

Service

Grease marks on the upholstery of my car after the service which I cleaned off myself.

Service

This is my 3rd brand new car and 1st time to experienced bad communication with the staff..

Service

Confirmed the problem with my car and dealt with the issue asap. Always in touch with an update

Service

Experience was efficient. Ambience spoiled by using poor reception DAB on speakers that kept warbling. Coffee shop seats directly under speakers - drove me crazy!

Service

Excellent service experience. Courteous, polite and informative - all results and findings explained clearly. Even the staff and produce in the cafe whilst I was waiting were great.

Service

everything was explained and done to high standard

Service

Problem addressed in 3 weeks that Partridge Hampshire failed over a 2 year period to rectify

Service

No visual inspection was carried out and I didn't see any use of seat covers or any other protection. Working for another vehicle brand this is a standard procedure.

Service

Good service and staff, very friendly

Service

Flawless from beginning to end

Service

Delivered on every promise from start to finish

Service

Booked in for a Mot but was first told that a service due very soon could not be done at the same time. When dropping off the car they then seggested that both mot and service could be done and I accepted the offer. They completed the job earlier.

Service

The Staff are excellent, very polite and helpful.However the costs were way too high.also the original issue I had is still present.Car wasn't looked at until late afternoon.

Service

As above.Personal attention from service manager, so better informed than sometimes the case.

Service

quick and easy

Service

superb

Service

The Service Manager to a personal interest in the repairs to my BMW making me feel that I was a valued customer. Repairs were carried out on time and my vehicle had been valeted.

Service

As above would have been completely dissatisfied if it was not for the gent who called today - he was courteous, professional and dealt with the issue in the driveway - otherwise the car would have had to been taken to your dealership.

Service

As above it's always a pleasure to use the dealership

Service

I consider Snows Portsmouth to be an extension of the BMW brand.

Service

As above

Service

I arrived at the agreed time (10.00am) and was told my appointment was for 10.00am. As I was going to wait at the show room for the service to be completed I was unhappy. I was advise that my telephone conversation will need to be check to confirm it

Service

See above

Service

The car was collected from home and returned at time promised. All work completed.

Service

well run, well trained, competent, polite, respectful and patient

Service

The brake pressure sensor fitting was fine but it was a very superficial valet just the surfaces cleaned .

Service

Cleaning the car after the service was a nice touch.

Service

I arrived early before Snows opened to avoid the rush hour but some staff were already there and booked me in and made sure I was comfortable while I waited for my lift. (I had to organise my own transport home and back as it was out of the area)

Service

The service was arranged at a convenient time for me and was completed within the notified timescale.

Service

Solved problems car was booked in with, which though apparently minor, required extensive exploration to identify and remedy.

Service

as before

Service

Service was like clockwork.

Service

Good facilities, car serviced and completed within quoted time, can't ask for more!

Service

completely satisfied

Service

Excellent from start to finish.

Service

Good facilities in showroom where I could wait comfortably and have a drink

Service

Still get frustrated that the price of a service changes all the time from quote to final payment! That said the service manager helped when the air con had been charged when it shouldn't have been. Small point but overall frustrating

Service

Great service !

Service

Mot certificate not given with the service paperwork. Service book not filled in or stamped as requested.

Service

An excellent courteous & professional service throughout, especially considering the refurbishment the dealership is undergoing

Service

I have no ability to know if everything that needed to be done was done, but I have no reason to doubt the competence of the service

Service

All work completed promptly. Time to have a coffee, read the paper then all done!

Service

I have no reason to be dissatisfied with the service

Service

Always nice to visit

Service

Our. Experience at Snows always been. Good

Service

Have been using them for around twenty years and have never had a problem.

Service

My car had a fault when I picked it up. When I started the engine, the yellow engine management light was on and it was misfiring. Snows had the issue resolved early the next day and delivered car to me, so overall very pleased.

Service

Was told all work could be done on this visit. My service indicator said 500 miles until service but when car returned I had to book in again to have this done.

Service

Always attentative to the need of the customer

Service

Nick Walke goes out of his way to help

Service

Took too long and the invoice was wrong so I had to query it

Service

Went for MOT ..... done very quickly , enjoyed sandwich and coffee while I waited

Service

Fit me in at short notice

Service

Would have been a higher rating if the boot was cleaned as part of the car cleaning service. Also have had my car cleaned before at other BMW centres & felt that this time it was not as good as previously.

Service

Service was good and reasonable value. Having to pay for the courtesy car fuel was a bit of pain and could be done away with considering the cost of the service.

Service

We are always warmly welcomed and dealt with in a professional manner

Service

Always satisfied

Service

Knowledgeable and courteous customer service staff who are very accommodating; but they will never convince me that BMW oil lasts two years, so I pay for an optional annual oil change with my service package. I am completely satisfied.

Service

I had to return to get the service book stamped and I've since seen that the iDrive service was not updated to show the service had been completed.

Service

Excellent service

Service

Cannot complain about anything. The valeting was excellent.

Service

From past experience Snows always provide reliable service with proper and complete item by item service documentation unlike some other non-BMW service centres.

Service

Work carried out on time.

Service

I feel the service I received was very good, all the people I dealt were very personable, helpful and mostly knowledgable. I was provided with a courtesy car for the day which was very useful to enable me to continue my busy day.

Service

I had a fault come up in the car and it was dealt with very quickly and professionally

Service

Never had any problems and the staff are courteous..

Service

Always made to feel welcome.Always acknowledged and always prepared to spend time with you.

Sales

Sales & Finance Staff were knowledgeable, friendly and efficient.

Sales

It took 2 weeks to receive my car and I was updated more than 3 times a week about when it will be here and the process. It was very helpful. Then when I received the car, a good 30 minutes spent in the car explaining every detail of it.

Sales

Good communication. Not pushy. Good price and a great car.

Sales

As above

Sales

The sales and finance team worked seamlessly to deliver the final outcome. Made the whole transaction seam effortless.

Sales

End to end I was kept informed and given choice. First class serivce

Sales

Great care taken over my purchase. Helped and guided at each stage. Responded to quickly when raised queries.