Aftersales Administrator


Snows BMW Portsmouth

26 May 2021


The Driving Spirit

Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its' competitors by delivering outstanding customer service for its customers and manufacturer partners. We are currently on the lookout for an Aftersales Administrator for Snows BMW Portsmouth.

Your day

As an Aftersales Administrator, you will ensure a smooth flow of information between customers, parts department and technicians.

Your day will include:

Contact Management

  • Answer inbound telephone calls and transfer the inbound calls to the relevant persons.
  • Take messages where necessary, ensuring the message gets passed on to the relevant person in the dealership for action.
  • Take service bookings where necessary.
  • Prepare job cards.
  • Respond to CRM and email enquiries referencing service bookings.
  • Make outbound telephone calls as required by the contact management team.

Service Admin

  • Organise One Link bookings.
  • 1st point of call for new technical and quotation telephone enquiries (in line with the dealership’s Inbound Service Call Allocation Process.

Have you got what it takes?

  • PC, Microsoft and web literate.
  • Able to plan, organise self and meet agreed work deadlines.
  • Attention to detail and maintains a good, accurate quality of work.
  • Delivers excellent customer service on the phone and face to face.

What is in it for you?

  • Highly competitive salary.
  • Full training and support to help you immerse yourself in the role and Snows values.
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20, 25, 30 years anniversary. (Pro rata for part time employees).
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus/ Introducing a Customer Bonus.
  • Life Assurance Benefit.
  • Snows Contributory Pension Scheme.
  • Health Shield.
  • BEN – Employee Assistance Programme.
  • Excellent development opportunities to learn & grow with Snows.
  • Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of Work

Monday to Friday 8.00am - 5.30 pm with ½ an hour for lunch + alternate Saturdays on a rota 08.00am – 1.00 pm.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button.
Thank you for applying to Snows.

Ref: SBP Admin

Location: Portsmouth
Salary: Competitive Salary
Closing Date: 26/05/2021