Complaints Procedure

26/04/2016

Complaints Procedure

26/04/2016

Complaints Procedure

We hope that you are pleased with your experience at Snows Group, and that you will never have reason to complain. However, occasionally mistakes and misunderstandings can occur. When they do, we want to know about it so we can try to put matters right and use what you tell us to prevent it happening again.

At Snows Group we believe we operate in a fair, open and transparent manner and have therefore committed to standards set in The Motor Industry Code of Practice for Service and Repair. Should you ever feel the need to you can refer your dispute to Motor Codes, the self-regulatory body for the Motor Industry, who can provide independent advice and guidance.

The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate, provide a CTSI certified Alternative Dispute Resolution (ADR) service that we are fully committed to in the event you are not satisfied with the outcome of a dispute.

Motor Codes Ltd can be contacted at:

71 Great Peter Street London SW1P 2BN

Telephone: 020 7344 1651 Email: enquiries@motorcodes.co.uk Website: www.motorcodes.co.uk

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