"I am a historical Snows customer from the 1980 1990's. I was then a Mercedes customer until 2007 when I purchased a new 335i coupe from Snows. I purchased my M3 from Sytner and I am happy to return to my local dealer who offer excellent service."

"Always polite and helpful, kept me informed, offered additional products but were not over jealous"

"Very profes'sional,we felt looked after from start to finish.All the staff were exceptional."

"It was a very enjoyable experience. No pressure just quality service and good advice. Full marks to Jonathan Hibbert."

"A positive experience no hassle and no pressure from staff."

"Usual very high standard."

"Buying a car from snows is a pleasant experience, the atmosphere is very nice for all visits"

"Carl Bulmer was fantastic"

"The fault was identified and rectified easily and covered under warranty. Quick and friendly service."

"Amazing."

"Car wasn't washed properly, had to ask what had been done"

"The only difficulty was finding a parking space in the car park, as despite being there at 9.15am all of the MOT bays and all other bays were full. But a helpful employee moved a car to free up a space which was very helpful."

"Great team, good communication, first rate work leaving me very satisfied thank you"

"Please see my previous comments"

"When I picked the car up the service book hadnt been signed and it wasn't explained to me that another bit of maintenance was due in 5000 miles."

"did not fix the fault"

"Had a problem with the engine losing power and had real trouble getting the dealer to look at it, not the friendliest of staff"

"service is fantactic especially reception. The guy in charge is called Nick and he is a model ambassador for the dealer and the brand"

"Since the outset I have found the staff at Snows Portsmouth to be polite, welcoming and helpful"

"Continually impressed by the service provided by Snows"

"Why does it takes all day for a software update at least 4 hours."

"Nick in servicing was fantastic."

"There was confusion about them picking me up and dropping me off there was a lack of communication."

"Unable to view the underside of my vehicle while on the ramp. The dealership advised it was against health and safety."

"They picked the car up from my home and returned it in the evening, fully service, MOT's and cleaned."

"Outstanding, always helpful.Especially, Jon Kevin and Nick."

"I was told at 4pm they needed parts when they had had the car all day. It went in for a service and MOT. The MOT was not done."

"I am a single working mum and I bought a BMW because I needed a reliable car. I bought it from what I thought was a reputable dealer for the same reason. I have an unreliable car and the service from the dealership has been appalling."

"Slight reduction in overall rating based on a dirty courtesy car snotty tissues and all ."

" They were very efficient. They were extremely helpful. It was very good. Brian was extremely helpful."

"excellent all round"

"Great service before and after"

"The dealership have treated me brilliant."

"very efficient and helpful"

"I have owned BMW's for 25 years visited many dealerships. Without question snows of portsmouth is by far the best. The service staff were great. The whole dealership has a very relaxed friendly atmosphere"

"You can not leave the car the night before."

"Excellent"

"The vehicle was booked in for while you wait service I was given an approx amount of time I would have to wait and how much it would cost both points were there or there abouts."

"No problems at all."

"Quite satisfied, no problem."

"I find that dealing with the same service manager as my point of contact for allmy service needs helpfull"

"As well as having to return both vehicles after routine works my husband had to request his service book to be stamped as this had not been done at the time of service."

"they were supposed to deal with the parrott system and they had not done so"

"It all went fine."

"As mentioned above, they did not solve the fuel economy problem."

"The clean on the inside is not great not through enough."

"Snows BMW service department were outstanding during this claim."

"Dealership ordered wrong headlight bulb so it took 3 visit to get it changed."

"good service 10 10"

"Late for MOT booking but the dealer did accommodate my request"

"Car was in for a minor service. Accurate times given for completion professional and curteous staff."

"Friendly efficient epitomises the Snows approach"

"the fault has been rectified with regards to the service pack not being on the details dealership honoured the service package and completed an air condtioning service free ."

"they were very good"

"Happy with the service"

"Well organised and completed on time, well done Snows"

"Great service, quick and well priced."

"I always get a good level of service."

"Glad to recieve a slight discount due to the age of the vehicle, however the hourly charge is expensive at £120.00 per hour."

"I dont think there taking a robust view to fixing the car they seem to be trying a list of problems instead of fixing the one problem . no one is taking ownership."

"I was not happy as i was told the dealership could not fit a tracker to my vehicle as it was not specified from standard, but after speaking to the DP at the dealer he arranged the fiiting of a tracker withing the hour."

"Snows are really friendly and efficient, I can only praise them for an excellent service experience"

"I had to wait longer than i expected"

"The only negative comment is that I had an oil change the level was filled to the half point"

"In the past Snows have been excellent... recently they have taken 2 attempst to fix one fault a 3 to fix another... now heading for a 4th"

"Excellent, truly excellent. But why was I there in the 1st place"

"Excellent This dealership is the flagship of the brand and a pity that Head Office cannot give these guys a better product to work with as 'm so disgusted with the reliability of my current vehicle."

"I requested a call from the service manager which has never been received 1 week later. i did receive a call from the receptionist, however this was not what I requested"

"When I picked up the car I had to take it back because there was an air lock in the cooling system. There were also two dints which were not there prior to the service."

"We had the parking sensor's repaired before to the cost of £800.00 and in less than 12 months the parking sensor's failed again."

"Always efficient"

"I have been waiting the best part of 2 weeks for a reply regarding the sat nat problem"

"They were all very friendly. But it is very expensive."

"They jumped through hoops for us. They couldn't do enough. They were excellent."

"they were smooth and efficient"

"The experience was excellent. Enjoyed looking at some of the new vehicles and the excellent coffee"

"Exceptional in every aspect, very effective communication by very professional staff"

"car not ready when promised"

"Had to take my car in twice after the part needed wasn't ordered. I booked the appointment 2.5 weeks before and it was Snows that found the problem in the first place. A massive inconvenience. Also didn't have the courtesy car i booked in advance.."

"Very clean tidy and quick and informative"

"Kept waiting a few minutes when first in the showroom"

"They were a little rushed when talking to us."

"I had a worry concern feeling that all was not well with my brakes on a new to me 335D. Jon at Snows was courteous and respectful in listening to my concerns, and finding time in the schedule for the car to be properly inspected. Very professional."