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There was supposed to be a "complementary" clean and vacuum but this was not done very well. The back doors were not even opened to gain access or clean.
Excellent service from pleasant and professional staff carried out while I waited in a comfortable environment.
Since I have dealt with Snows I have been very satisfied with all aspects of interaction.
It did wh
Courteous, thorough and helpful, always
While the vehicles was not perfect on collection the dealership rectified all the issues raised and dealt with a warranty issue promptly and fully.
Professional and informative staff with excellent attention to detail.
I was told how long it would take and was a few minutes earlier than estimated.
All my requirement boxes were ticked.
Length of time it took to get car back.
Should have emergency slots for vechile repair in case somebody needs vehicle back very quickly.
Easy to wait whilst being carried out
Would have been higher but my car was "forgotten" for a while.
They are simply the best
Not sure what was done to my vehicle in regards to the "quality enhancement" was away at the time of service vehicle was collected and returned same day but no paperwork to see what was done.
Tony "Meet and greet" saved the day for Snows Portsmouth. Friendly, helpful and good mannered. Inside I was requested to talk to a female representative .I asked why I was not informed the car was due for a earlier service. Apparently the car pings t
defect was cleared quite easily, but was surprised at the time of labour charge. But at least you at Snows could make the effort to book me in at short notice.
The service was completed without issue. Customer service of the service salesman was unacceptable. An attempt to convince a customer to wait until additional service maintenance is required, despite service pachage expiring imminently is disappointi
Fast and realiable
Nice staff, work done as agreed (no surprises). Car cleaned :-).Only wrinkle was being called down when I picked up my car but had to hang around - but they did apologize, it was busy for two staff
Had to take car back because service indercator was not reset did not have compermently wash as was on invoice and to wait over an hour for it to be done
For some reason the car is showing the next service is due in 4000 miles time! Last time you serviced the car you failed to reset the system correctly, have you done the same again?
car was picked up on time by a very courteous driver, the workshop sent me a mail with link to a video of the MOT ( also carried out with the service) this was great, I have previously commented on this ..
Very professional and courteous dealership who handled my defect repair quickly. Kept me up to date with diagnosis and repair. They successfully found and rectified an issue which had been ingoing and which another BMW dealer had failed to diagnose
Attention to detail; job completed on time; taxi provided to get me home.
Staff kept me informed when they were collecting and returning the car, They made sure that I knew what was involved. A good all round experience.
Fast service, friendly experience, always kept up to date. Mr Jon Levett at Snows Portsmouth was excellent!
Terrible, false updates, told car was sorted then informed the next day it wasnt! Car should have been washed and cleaned but returned not cleaned and covered 8n c Webs. Return driver said he agreed car hadnt been cleaned and would report it back
Would have been 5 stars but they didnt vacuum the (empty) boot
Booked in on time and turned round in 2 hours.
As above very quick to deal with a problem.
Never any problems - smooth, friendly and professional service..
Service department contacted me to arrange my car's first (after 2 years) service. The car was collected from my home and delivered back later in the day, with all work satisfactorily (I assume, as there have been no problems!) completed.
Highly efficient and very speedy replacement of rocker box gasket.
The time given to me, for the service was accurate. I could then arrange my dayaccordingly.
Very good service
I was very impressed by the service I received at Snows, especially as the supplying dealer Marshalls of Salisbury were so poor at returning my phone calls. From the moment I was greeted on arrival at Snows I felt like a valued customer.
The fault has not been rectified
During the service the engineer found out problems with the tyre specs and suggested to change them. Really appreciate the proactive approach taken by the service center in delivering the safety and secure care to the vehicle.
Everything very good except for the time taken to book the service and MOT
Replacing tyre took longer than anticipated but the staff were very professional and polite
The service was quick, the staff helpful and the car beautifully washed before I drove away.
90 minutes became over 120mins and that is what is called a "while you wait" service. The attention to detail of the valet is poor as only upward facing side of alloys cleaned underside dirty and windows not cleaned.
Left waiting quite a long time to get checked in, but once attended to friendly and efficient
That you do not pic up and return on first service
Extremely professional service, courteous and helpful. Showroom and customer lounge area/facilities beautifully presented.
The piece of mind of genuine parts fitted by BMW trained engineers
I asked for a full service and MOT but noticed the air filter was not on the invoice. It hadn't been changed and I had to challenge them on this.
Same reason as my answer to question 1
Helpful and informative.
Polite professional service by all staff
The problem was fixed.
My car was booked for a routine service and I requested a mid afternoon collection. I received a telephone call from Snows to advise me that my car was ready for collection before 3pm. An excellent service.
The garage carried out additional work (safety check and valeting) for no charge. An excellent service.
Always helpful. Great hospitality and new showroom looks great!
every thing explained very clearly as to the service.
Completed within time stated and car cleaned well inside and out.
I needed a battery change and was told it would take 90 minutes, it took about 2 and a half hours. I was asked if I wanted the car washed, I said yes and when I picked up the key after the work was done, they said they couldn't wash my *continued*
Excellent personal service (Steve Hunter - Portsmouth) always available and helpful.
Over the years l have had about 12 BMWs and this is the first one l have had problems with. However so far you have gone out of your way to sort them. Once again this was really down to Nick's attitude.
Everyone makes a huge effort to make the experience run correctly
I like that BMW collected the car. Im surprised that BMW dont hold spare tyres in stock and that I consequently had to wait 24 hours to get the car back. The valet cleaning service isnt quite as thorough as it used to be.
The service was completed to a very high standard
The work was completed to a satisfactory standard, however, I felt like I had to do all the chasing up for updates.
Work completed promptly and to an excellent standard.
All the work carried out satisfactorily and on time but I have query over the next service due message that now appears on starting engine. Despite phone calls and emails no one has bothered to contact me as requested
Everything was done quickly and effectively
The staff keep you informed as to what is happening and offer you a complimentary tea or coffee while you wait.
found problem and fixed it straight away
Very fast booking in process and the car was only in for 3 days. It came back looking like new
we have been customers of Snows for many years and appreciate the care and attention to detail we find there.
Efficient service, faults corrected.
Resolved the warranty problem very quickly.
Staff were happy to chase tyre insurance company to obtain authority to replace tyre.
As above, it was positive, professional and of high quality. The service and looking after my needs, coffees, biscuits etc.. wi-fi
very good, friendly staff
Snows did exactly what they said they would do when they said they would do it
Per above, exemplary from start to finish: greeting on forecourt, greeting from receptionists, greeting from and dealings with staff. All thoroughly professional, courteous and efficient. These are the traits which distinguish Snows from others
Polite, friendly and customer focussed service
Very satisfied, all staff very helpful and happy. My car was serviced and ready in a Short time
Always polite and helpful
It was an effortless experience
Excellent service, courtesy car provided overnight, work carried out well.
Everything about the service from start to finish was excellent
The whole service experience was good with an agreeable waiting area and courteous and helpful staff.
Works not completed on time.Car returned late and SALES INVOICE over charged.
Good experience, staff make you feel very welcome
The personal service was professional and the free coffee most welcome. The toilets werent in the best state!
Completely faultless attention to our problem, quite exceptional, especially Jon.
Good pre service conversation, decent courtesy car, and all completed on time.
Its all recorded at the customer service centre ref [SRNUMBER=1-59900643362]
Staff were courteous and patient. Facilities while waiting for my car were of a high standard. Car had been cleaned inside and out and software updated before being returned to me. The problem was fully explained and a solution offered.
Great all round service and communication. Seemless
I dropped my car in last week for a service and was told it didnt need doing only my breaks. However these were then not deemed needed to change. One week later a warning light has come on which means another day without a car and no hire car
Everything in perfect order together with professional thoroughness
Very friendly and efficient.
Convenient booking of car for serviceCompleted on time
The guy in service was exceptionally helpful - on my first visit I was given a lift and collected when the car was ready and on my second visit for a further problem the car was ready earlier than anticipated and thankfully before the rush hour! Plu
I had MOT & a service while I waited & was very happy with everything.
Time made to wait to book car in and collect.
If you deal with the right people at Snows have confidence in the outcome.
Friendly, polite Staff. I was running 15 mins late and this was no problem for them!Very impressed, Thank you!
Can always get better
A detailed summary of the work done and status of the car was provided.
The salesman was great and so knowledgeable so it was a very enjoyable experience
The sales executive was excellent!Polite, attentive and extremely knowledgeable regarding the product.
extremley pleased with all aspects of my purchase again from them
Very pleasant to deal with, but not particularly happy with car I have purchase.
very satisfied and really excited as I was given options that I liked.
Having test driven at least 8 other manufacturers cars the BMW Centre allways came accross the most professional. Many of the other showrooms felt as if they were put together from a used goods auction.
Very helpful and polite, having tea/coffee and soft drinks is helpful as sometimes sat waiting on information/quotes for a bit of time. I can't have gluten so the biscuits were a bit wasted on me.
Did verything needed to get me away and on the road.
the customer service was good but what you would expect on a premium brand. so cannot give 5 stars as i got the level of service i expected
Kelly Hare was very helpful and efficient . However I had previously spoken to a salesman who did not return my call
Snows were great - helpful and answered all my questions
Excellent service, product knowledge and a great car delivered.
delivered my car when promised
As stated previously they have the BMW ethos from the MD to the car cleaner , they all address you by your name without being over familiar , you are always offered refreshments and I have recommended many of my friends . consistently excellent .
So far, as with my last car, Snows have been superb.
Steve was very friendly knowledgeable and helpful
My overall experience has very very positive, I was made to feel special and valued as a returning customer. The car is fantastic and a real step change from my previous vehicle.
As above, I am really thrilled with my new car.
The car is superb and the staff at Snows were very good.
I was always kept informed of the progress of my vehicle and I was given a thorough guide of the vehicle when it was delivered.
I think I could have been offered a better deal, especially for my loyalty. I believe the sale pitch never allowed me to secure the best deal
Of the 41 bmws my family have bought this dealer has provided the best service
Very friendly, helpful and welcoming staff
Good liaison throughout process
All the staff were friendly and welcoming. I was kept up to date with the progress of the "build" of the car. I was apprehensive about picking up the car, but was taken through the main features, sorted BMW connected and off I went.
Service was excellent and the staff were very helpful.The whole experience was really very pleasant
The handover was very good with the product Genius was on hand to explain with the salesman over see the process but the only thing let it down was the car had some paint issues and trim finishing on the door card.